Since my first review of this hotel I have stayed on a further two occasions. First was a couple of months ago. I booked a standard room with the hope of an upgrade as a platinum member. The receptionist couldn't have been more miserable she made it very plain that she was not going to upgrade me with the usual lie that there are no executive rooms available. I informed her that they were available to book online and therefore must be available. She just shrugged and said there were none. The night manager was equally unhelpful and unfriendly giving me some rubbish about the online booking system not being up to date. Just couldn't be bothered would have been far more likely. After my stay I sent an email to the general manager regarding his receptionists and night managers bad attitude but he didn't bother to reply. I guess the rest of the management team and staff take their lead from his couldn't care less attitude. The second stay last night had a much cheerier guy on reception and I was immediately offered an upgrade and checked in to a really nice clean and comfortable executive room. A great start! At around 7pm I decided to go down for dinner. When I got to the bar it was packed with various Christmas parties complete with full restaurant and noisy disco. After a 25 minute wait to get served at the bar I asked if I could get some food. I was told they were not doing any food as they were full of Christmas party bookings. The barman suggested room service. This was fine as it was so busy and noisy. I phoned down to place my order and got told that on top of the £13.95 I was being asked to pay for a burger I would then have to pay £4.50 tray charge and then 10% service charge. I said I didn't think a £4.50 tray charge was appropriate as I was quite happy to eat in the restaurant they just wouldn't let me. The lady on the phone said she would fetch the restaurant manager. Her attitude was as good as the night manager on my previous visit. She would not budge on the tray charge. Just repeating over and over how busy they were and if I wanted to eat I would have to pay the £4.50. She might as well have said we are busy enough and couldn't give a damn if you eat here or not. On closer inspection of the menu there is no mention of a tray charge just very small print telling you that the 10% service charge goes to pay the staff bonus! Is it just me that thinks that is disgusting? If holiday inn value their staff and want to pay them a bonus that's great but why the hell should I pay it for them? In the end I decided the £20 total charge for a burger and chips was too much to swallow and went elsewhere. Checkout next day was terrible. A queue of 4 people waiting to pay and an unmanned reception. We all waited 10 minutes, still nobody, so we just left. It is such a shame as this is a recently refurbished hotel in a great location. All it needs is a new management team without the couldn't care less attitude.
- Official Description (provided by the hotel):
- Newly refurbished hotel, with 156 en-suite bedrooms all with air conditioning, wi fi, en-suite. J10 Leisure with pool, sauna, gym and jacuzzi. Large open plan lounge, bar and restaurant all air conditioned and wi fi enabled. Conference facilities for up to 180 delegates. Free car parking. Hotel is located just off Jct.10 M6 just prior to northbound exit. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Walsall M6, Jct.10 West Midlands