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“Great weekend break” 5 of 5 stars
Review of Rowhill Grange Hotel & Utopia Spa

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Rowhill Grange Hotel & Utopia Spa
4.0 of 5 Hotel   |   Top Dartford Road, Dartford DA2 7QH, England   |  
Hotel amenities
Ranked #2 of 7 Hotels in Dartford
Certificate of Excellence 2014
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
49 helpful votes 49 helpful votes
“Great weekend break”
5 of 5 stars Reviewed March 9, 2014

Stayed here with my wife for a weekend break, booked last minute directly via their main contact number. The switchboard receptionist was extremely helpful & very polite.Our room was a good size and very clean. We tried the Spa and massage which was also very good too. The evening meal & breakfast was cooked & served to a very high standard.
Overall a perfect location for a chilled weekend break.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Rowhill Grange Hotel & Utopia Spa, responded to this review, March 22, 2014
Dear traveltime333,

Thank you very much for posting your recent review.

I was very pleased to hear how much you enjoyed your weekend and to read such positive comments. Rest assured I will be sharing the content of your review with the rest of the team here at the hotel.

I hope we are able to welcome you back to Rowhill Grange in the near future.

Best regards

James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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934 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Essex
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 9, 2014

£169 for the night incl £30 pp towards food through Living Social so not a bad price to start off with.
The good bits -
Great customer service:
when we arrived room wasn't quite ready as we were early, so luggage was taken off us and we went for a drink in the bar and the room was ready a few minutes later. Excellent service in the restaurant and bar. There was a mix up with our treatments and they didn't have our booking. Apologies all round and they were rescheduled for the following morning with a discount applied.
Treatments: we had the Ultimate Ionitherme and CACI Ultimate Anti Ageing Facial, both very good and therapists very nice.
Food : the restaurant food was excellent
The Niggles -
Spa area - could do with bigger a bit brighter for our liking and the spa pool and jacuzzi a bit warmer water temperature
Food price - although great food £28 for lamb main course and £9 for apple pie is a bit expensive. Total bill for the two of us incl drinks was £140
Breakfast dress code : it wasn't till we arrived at breakfast that we were told we couldn't wear our robes so had to go back to our rooms to change.
But overall a very good experience and happy to recommend

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Rowhill Grange Hotel & Utopia Spa, responded to this review, March 22, 2014
Dear gus785,

Thank you very much for posting your recent review of Rowhill Grange & Utopia Spa.

I was very pleased to hear you enjoyed your stay with us. I'm sorry for the mix up with your treatments but was pleased to hear the team managed to rectify the situation to your satisfaction.

Once again, thank you for taking the time to share your comments and we hope we are able to welcome you back to the hotel soon.

Best regards

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orpington, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 7, 2014

We got this as a christmas present from my Son and stayed on a Thursday night. First impressions of the hotel were lovely, beautiful gardens. Very fast check in, shown to our room and straight down for the best massage I have ever had (Marie)! The dinner was fantastic, superb menu and service second to none! Such a chill out evening wish we could have stayed longer. We will definately be going back if they have any deals.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Rowhill Grange Hotel & Utopia Spa, responded to this review, March 22, 2014
Dear Fredboy1289,

Thank you very much for your review and sharing your experience of Rowhill Grange.

We were delighted to received such positive feedback and you have my reassurances that I will be sharing the content of your review with the team here at the hotel.

We hope we are able to welcome you back to the hotel in the near future.

Kind regards

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 6, 2014

I returned home from an overnight spa break at the wonderful Rowhill Grange last week, and I can safely say I already have SERIOUS Rowhill blues! The room was lovely and the staff were extremely friendly, happy to help and very informative upon our arrival - we was shown to our room by a porter who made us feel very welcome and answered any questions we had. The spa itself was wonderful and the full body massage treatment we received was absolutely amazing. The masseuse was very professional, making you feel relaxed and comfortable. We had our dinner reservation booked at the Elements bar, and the service from our waiter was exceptional. He was very polite and attentive, suggesting things on the menu for us to have a look at and chatting to us. All of the food was fantastic. Breakfast was also very good and again, impeccable service from the waiting staff. Thank you for a brilliant trip Rowhill Grange, we will definitely be back!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Rowhill Grange Hotel & Utopia Spa, responded to this review, March 22, 2014
Dear LauraJayne1992.

Thank you so much for posting your review of Rowhill Grange & Utopia Spa.

I was thrilled to hear how much you enjoyed your Spa Break and would like to take this opportunity to thank you for your kind words and feedback about the team here at the hotel - This really makes their efforts worthwhile.

We hope to see you again in the very near future.

Kind regards

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Top Contributor
102 reviews 102 reviews
77 hotel reviews
Reviews in 52 cities Reviews in 52 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed March 5, 2014

Stayed on business and was not disappointed.
The hotel is set in a wonderful location and the grounds are fantastic.
Room was excellent and had everything you could ask for as a business traveller including FREE WI-FI!.
I chose to eat in the bar and it was excellent with very attentive service.
Will be staying again. 10/10 and totally recommended.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Rowhill Grange Hotel & Utopia Spa, responded to this review, March 22, 2014
Dear eddie 8105,

Thank you very much indeed for sharing your feedback on Rowhill Grange.

I was delighted to hear how pleased you were with all aspects of your stay and we look forward to welcoming you back soon.

Best regards

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 1, 2014

We have just returned from an overnight stay at Rowhill Grange, and were so impressed by our experience of it. A beautiful building, with a friendly porter waiting to help us with our bags, show us round, and conduct us to our room. Very efficient reception staff, and a delightful room for our stay. Everything to an extremely high standard, robes and slippers waiting for us to get to the best bit . . .the Spa!
This was all we hoped for. Someone showed us round (and helped, as I recently had surgery and am on crutches.) The swimming pool was lovely, warm and a lovely size. Easy to get in and out of too; none of those annoying ladders which are so impossible!
Then down to the hot tub/Jacuzzi which was as warm and bubbly as one would wish for. Glorious! The other pool downstairs was a mixture of Jacuzzi, waterfall and shoulder/back massaging jets, and warm small areas to bob around in. Such luxury, it was very hard to leave.
The restaurants were very good; we ate in the Elements bar area in the evening, and had breakfast in RG's restaurant. The waiting staff were very efficient, and the food excellent, all to an extremely high standard.
The grounds were very pretty; we would like to return in the summer, as they must be beautiful. It was hard to realise we were only a few miles from the Dartford crossing, which we had come over to get to the hotel, such was the peace and quiet.
We would thoroughly recommend Rowhill Grange, and would certainly come again ourselves.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Rowhill Grange Hotel & Utopia Spa, responded to this review, March 22, 2014
Dear jane K,

Thank you very much for taking the time to post your review of Rowhill Grange.

We were delighted to hear how much you enjoyed your break with us and I was particularly pleased to read such positive feedback about the team here at the hotel.

I hope we are able to welcome you back again in the near future.

Best regards

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, United Kingdom
1 review
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 26, 2014

On Thursday 18th February we checked into Rowhill Grange. It was a sunny afternoon and our fantastic stay started with the entrance up the driveway. The long gravel driveway leads you through beautiful countryside and landscaped gardens with amazing views.

We entered the reception area to find it quite busy with other arrivals but within 5/10 mins we were served. The lovely reception team booked us in smoothly and efficiently before explaining the spa schedules and answering any questions we had. The porter with the green tie called Luke then assisted us with our luggage and took us on a tour of the hotel before showing us to the room. This was really useful as we found out where the spa, bar and restaurant were.

We were staying in the room called Tonbridge in the separate thatched building. This was very quiet and relaxing with peaceful views of the golden countryside.
Luke showed us all the facilities in the room so we knew where everything was.
The room was very spacious with an exceptionally large 4pc bathroom.

Later that evening we ate in RG's restaurant where the food was served and presented to a very high standard. The waiting team were very attentive and couldn't do enough for us, even though at about 8 O clock14 couples arrived.
Both dinner and breakfast in the morning were smooth and chilled out.
We thoroughly enjoyed our stay and will be definitely returning in the future.
Thanks Rowhill Grange for the wonderful experience.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Rowhill Grange Hotel & Utopia Spa, responded to this review, March 1, 2014
Dear Holidayreviewer20,

Thank you so much for taking the time to post your review of Rowhill Grange & Utopia Spa.

We were thrilled to hear how much you enjoyed your experience and to read such positive feedback about all aspects of your stay with us. I was particularly pleased to see receive your feedback about Luke, who is a real credit to the hotel. I have already shown him your review and he was delighted to hear how happy you were.

Once again, thank you very much and we do hope we are able to welcome you back in the very near future.

Best regards

James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Rowhill Grange Hotel & Utopia Spa

Address: Top Dartford Road, Dartford DA2 7QH, England
Location: United Kingdom > England > Kent > Dartford
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Spa Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Dartford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rowhill Grange Hotel & Utopia Spa 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Rowhill Grange Hotel & Utopia Dartford
Rowhill Grange Hotel And Utopia Spa
Rowhill Grange Hotel & Utopia Spa Dartford, Kent

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