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“Very efficient service with comfortable rooms” 4 of 5 stars
Review of Hilton Dartford Bridge

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Hilton Dartford Bridge
4.0 of 5 Hotel   |   Masthead Close | Crossways Bussiness Park, Dartford DA2 6QF, England   |  
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Ranked #5 of 7 Hotels in Dartford
west yorkshire
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Very efficient service with comfortable rooms”
4 of 5 stars Reviewed April 8, 2013

I recently stayed here whilst conducting business. I picked to stay here as I managed to get a competitive price and the location is ideal for links in central London and surrounding areas.

I was welcomed warmly and guided to the room effiecently with help for my luggage. The room was warm, welcoming and thankfully not just a slightly lavish version of a travelodge. If i can get similar deals I will happily stay at a Hilton for every trip in the future.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashraf N, General Manager at Hilton Dartford Bridge, responded to this review, April 11, 2013
Dear Guest

Thank you for taking the time to complete a review about your recent stay with us here at the Hilton Dartford Bridge.

We are very pleased that you found our staff polite and attentive, in particular in and on Reception. Our front of house team are well known for this and very much appreciate your feedback. As we are the face of the Hilton brand we pride ourselves in the knowledge that we meet high standards in customer service at all times.

I am also very pleased to see that you found out rooms to be of the standard that you would come to expect from the Hilton, they are larger than the room average, and the Housekeeping team are very good at maintaining the high standard throughout.

I do hope that we may have the pleasure of welcoming you again to the Hilton Dartford Bridge in the not too distant future.

Yours sincerely,

Ashraf Nabih
General Manager
Hilton Dartford Bridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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820 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

Stayed here for one night. It was excellent, great room, great staff, in particular at breakfast, best service I have received for a long time. Breakfast was tasty. Beds very comfortable and rooms were clean.

Stayed April 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashraf N, General Manager at Hilton Dartford Bridge, responded to this review, April 11, 2013
Dear Guest

Thank you for taking the time to complete a review about your recent stay with us here at the Hilton Dartford Bridge.

We are very pleased that you found our staff polite and attentive, in particular at breakfast. Our breakfast team are well known for this and very much appreciate your feedback. As we are the face of the Hilton brand we pride ourselves in the knowledge that we meet high standards in customer service at all times.

I am also very pleased to see that you found out rooms to be of the standard that you would come to expect from the Hilton, they are larger than the room average, and the Housekeeping team are very good at maintaining the high standard throughout.

I do hope that we may have the pleasure of welcoming you again to the Hilton Dartford Bridge in the not too distant future.

Yours sincerely,

Ashraf Nabih
General Manager
Hilton Dartford Bridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
knaresborough
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 8, 2013

Stayed in this hotel for 1 night. Was very pleasantly surprised. Expected corporate boring hotel, but it was better than expected. All staff I came into contact with were pleasant and helpful.
Our room (double deluxe) was large and clean and actually had decent lighting. Bathroom was clean. Breakfast was excellent plenty of choice and fresh hot food kept coming out of the kitchen .Despite, closeness to M25 we heard no traffic noise in our room, but had good view of the bridge. Would certainly stay at this hotel again.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashraf N, General Manager at Hilton Dartford Bridge, responded to this review, April 11, 2013
Dear Guest

Thank you for taking the time to complete a review about your recent stay with us here at the Hilton Dartford Bridge. We are very pleased that you found our staff polite and attentive. As we are the face of the Hilton brand we pride ourselves in the knowledge that we meet high standards in customer service at all times.

Our restaurant is something that we pride ourselves in so to have such positive feedback is greatly received. I have discussed this compliment with the relevant department and department head.

I do hope that we may have the pleasure of welcoming you again to the Hilton Dartford Bridge in the not too distant future.

Yours sincerely,

Ashraf Nabih
General Manager
Hilton Dartford Bridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 7, 2013

Stayed at this hotel for one night. Staff all very friendly and make you feel very welcome. We arrived late Saturday evening so didn't have much time to explore the facilities on offer. Hotel is very clean and breakfast is also very good.
We booked a double double deluxe room to accommodate a family of three. Not convinced we were placed in a "deluxe room". No mini bar available and no complementary mineral water, slippers or bathrobes. However I did call down to reception and the items missing were with us within minutes of my request. Staff were very apologetic but I was disappointed that I had to make the call.
Parking cost £ 4 so beware as this was not mentioned at time of booking and even more frustrating the out barrier appeared to be broken so anyone not visiting the hotel could have parked for free but customers got penalised.
All in all I would use this hotel again but have stayed at the Hilton Glasgow, Liverpool One & Southampton this year and I'm afraid this hotel is in the lower league of Hiltons.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashraf N, General Manager at Hilton Dartford Bridge, responded to this review, April 8, 2013
Dear Guest

Thank you for taking the time to complete a review about your recent stay with us here at the Hilton Dartford Bridge.

I sincerely apologise for your dissatisfaction with the Room type. I am glad that you bought this to our attention and that the matter was resolved immediately, although this situation should not of happened to begin with. Regarding the Mini bar, we have now not been advertising that we use these for approximately five years. Although we are available for room service 24 hours a day, this can be requested by phone from your room.
Your comments regarding our friendly and accommodating staff are very much appreciated. I have spoken with the heads of each department and passed these comments on.

Thank you once again for your comments and observations while staying in the hotel. I do hope that we may have the pleasure of welcoming you again to the Hilton Dartford Bridge in the not too distant future.

Yours sincerely,
Ashraf Nabih
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2013 via mobile

Visiting the Bluewater Shopping Mall, Hilton was our first choice. The location is great and the rooms spacious, clean and warm. I didn't had the chance to had dinner, but the breakfast and the service staff were excellent. A big 10 to all the guys in the breakfast room. Definitely will come back.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashraf N, General Manager at Hilton Dartford Bridge, responded to this review, April 8, 2013
Dear Guest

Thank you for taking the time to complete a review about your recent stay with us here at the Hilton Dartford Bridge. We are very pleased that you found our staff’s service Excellent. As we are the face of the Hilton brand we pride ourselves in the knowledge that we meet high standards in customer service at all times.

Our Seasons restaurant is something that we pride ourselves in so to have such positive feedback about your breakfast experience is greatly received. I have discussed this compliment with both the restaurant and the kitchen staff.

We look forward to seeing you again at The Hilton Dartford Bridge, and once again thank you for such positive feedback.

Yours sincerely,

Ashraf Nabih
General Manager
Hilton Dartford Bridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 5, 2013

Stayed here while attending a wedding reception within the hotel. Car park, plenty of spaces short walk to entrance. Very helpful reception staff. Had a basic room, very clean and well presented. Tea/coffee making facilities with plenty of sugar etc. Clean bathroom with very good shower and most importantly very comfy bed!!!
We did not have breakfast, so can't comment. But had a few drinks in the bar and staff there were also very friendly.
On a seperate note the wedding reception was very good, the hotel was a good venue to hold it in and food was prepared by the chefs of the hotel. The bride & groom were happy with it.
Overall a great stay

Room Tip: All rooms are good
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashraf N, General Manager at Hilton Dartford Bridge, responded to this review, April 8, 2013
Dear Guest

Thank you for taking the time to complete a review about your recent stay with us here at the Hilton Dartford Bridge. We are very pleased that you found our staff’s service helpful and of a high standard. As we are the face of the Hilton brand we pride ourselves in the knowledge that we meet high standards in customer service at all times.

I am pleased to see that you also enjoyed the wedding that you attended, and that you thought the Hilton Dartford Bridge was a good venue. I have discussed your comments about the high standard wedding food also with the Head Chef and his team.

I do hope that we may have the pleasure of welcoming you again to the Hilton Dartford Bridge in the not too distant future.

Yours sincerely,

Ashraf Nabih
General Manager
Hilton Dartford Bridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
buckinghamshire
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 4, 2013

My husband and I recently spent a night here visiting friends in Dartford, overall a very pleasant stay room very big, comfortable and spotless, very courteous staff and a fantastic breakfast! Our only gripe was the bar tariff especially a glass of Rioja at £10.10 a little steep me thinks

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashraf N, General Manager at Hilton Dartford Bridge, responded to this review, April 5, 2013
Dear Guest

Thank you for taking the time to complete a review about your recent stay with us here at the Hilton Dartford Bridge.

The prices that are charged currently in the Bar and Restaurant are competitive with other hotels in the same Grade as the Hilton Dartford Bridge.

I am pleased to learn that your had an enjoyable nights stay with us. Your comments regarding our rooms, breakfast and friendly and efficient service are very much appreciated.

I was pleased to learn that you also found our hotel to be the perfect place to stay for visiting your friends in Dartford.

Thank you once again for your comments and observations while staying in the hotel. I do hope that we may have the pleasure of welcoming you again to the Hilton Dartford Bridge in the not too distant future.

Yours sincerely,

Ashraf Nabih
General Manager
Hilton Dartford Bridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Dartford Bridge

Address: Masthead Close | Crossways Bussiness Park, Dartford DA2 6QF, England
Phone Number:
Location: United Kingdom > England > Kent > Dartford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Dartford
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Dartford Bridge 4*
Number of rooms: 179
Official Description (provided by the hotel):
The Hilton Dartford Bridge hotel is just 3 miles away from 'Bluewater', the leading shopping and leisure destination in Europe and only 5 miles away from the new Eurostar station, 'Ebbsfleet International', making the hotel an ideal stopover destination on your way to Paris or Brussels. Enjoy a stay in a newly refurbished Hilton Deluxe Room or unwind at the gym or with a swim. Dine at the carvery in Seasons restaurant or do business in one of the meetings rooms. Go designer shopping at Bluewater shopping centre, 4 miles away. ... more   less 
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Also Known As:
Hilton Dartford Bridge Hotel Dartford
Dartford Hilton Hotel
Hilton Dartford Bridge Kent

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