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“a very good hotel for a stay” 5 of 5 stars
Review of Holiday Inn Express London - Dartford

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Holiday Inn Express London - Dartford
3.0 of 5 Hotel   |   University Way | Dartford Bridge, Dartford DA1 5PA, England   |  
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Ranked #3 of 7 Hotels in Dartford
Certificate of Excellence 2014
Northampton, United Kingdom
1 review
“a very good hotel for a stay”
5 of 5 stars Reviewed April 1, 2013

Staff are so good and go out of their way to help and make your stay great.

Food was ample and dinning room was kept clean after every visitor.

Had a drink in the bar at night also eat with friend. The bar staff kept the drinks and food coming with no delays. Cook in the backgroung must have been good as all plates returned empty.

If coming over the bridge this is the place to stay for the night.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, General Manager at Holiday Inn Express London - Dartford, responded to this review, April 11, 2013
Dear valued customer,

Thank you for taking the time to leave a review about your recent stay with.
I am pleased to read that you thought we offered everything that you required for your stay.

We do offer, in my view fantastic choice on our evening menu and a large selection of drinks from the bar.

We offer modern rooms with complementary breakfast and great location junction 1A of the M25 and great staff.

Once again thank you for choosing to stay with us and we look forward to welcoming you to the hotel again soon.

Kind regards
Anthony Greenidge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 1, 2013 via mobile

Quick easy checkin - room clean and tidy. Restaurant service quick and friendly staff. Tv and wifi available. ideal for Brands Hatch stay only 9miles away. Very popular for BTCC fans and Teams. Breakfast good but no bacon available on our visit not of a shame!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, General Manager at Holiday Inn Express London - Dartford, responded to this review, April 11, 2013
Dear valued customer,

Thank you for taking the time to leave a review about your recent stay with us.
I am really pleased to read that you found the hotel had everything that you needed for your stay.
We are ideally locacted for those racing fans out there for Brands Hatch and we offer complementary breakfast to all our guests making us great value for money.
We do offer an array of items on our breakfast menu with hot items such as scrambled egg, sausages and beans.

The team and I are very passionate about the service we provide here at the Holiday Inn Express London Dartford and we certainly hope that you choose to stay with us when you are in the area again.

Kind regards
Anthony Greenidge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
1 review
3 of 5 stars Reviewed March 24, 2013

I stayed at this hotel with my partner on the 18th or March for one night whilst we were seeing Derren Brown at The Orchard theatre. When we arrived we were checked in quickly and given all the information we needed for our stay, and any further questions we had were answered. We opted for a third floor room and when entering the room it was very cold, and turning the heating on didn't have much effect even at the maximum of 26 degrees.
The staff very kindly booked us a taxi to the town centre where we enjoyed our theatre experience, and upon returning the bar was obviously busy as there was a lot of noise, this didn't bother us but when getting up to our room it was still quite cold, despite the heating being on when we were gone. We got to sleep fine and the bed was comfy, however the fire alarm was set off at 6am, and after 5 minutes rushing around panicking, it was turned off, there was no explanation of why this was in the morning when we checked out.
Before going to breakfast in the morning we had a knock for the cleaning staff wanting to clean our room, this was a bit surprising as we were checking out that morning and were unsure why they would want to clean before and after. And when we came back from breakfast they were still there waiting outside our room for us which made me feel slightly uncomfortable - they had obviously not been given a list of what rooms people were checking out of and which rooms to routinely clean.
Over all it was a nice enough stay for the type of accommodation we were after.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, General Manager at Holiday Inn Express London - Dartford, responded to this review, March 27, 2013
Dear valued customer,

Thank for taking the time to leave a review about your recent stay with us.
I am sorry to read that you had some issues with your heating system. The front desk can mannually adjust the heating system should you wish them to, they can be contacted at reception 24 hours a day.
We take fire life safety very seriously here at the Holiday Inn Express London Dartford and the alarm was sounded, we investigated and the alarm was muted once safe to do so. We apologise for any inconvenience that this may have caused to yuor stay, but we ave to treat every time that the alarm sounds as if there was possibly a fire.
I am sorry that you felt rushed by our housekeeping team and I have spoken to the Head Housekeeper and corrective training implemented immediately.

Once again thank you for taking the time to leave a review and we hope that you choose to stay with us again when you visit the area.

Kind regards
Anthony Greenidge
General Manager
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UK
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 20, 2013

Stayed here a couple of times in the past month and found the staff to be very helpful and efficient.
Hotel is very conveniently located and facilities are as expected and well maintained. Good value and free wifi in the bar/ reception area.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, General Manager at Holiday Inn Express London - Dartford, responded to this review, March 27, 2013
Dear valued customer,

Firstly I would like to thank you for your continued loyalty to the Holiday Inn Express London Dartford and secondly for taking the time to leave a review about your recent stay with us.

The team and I are very passionate about customer service and that is why I believe that customers return to the hotel time after time.
We do offer free Wi-Fi use in the public areas currently however I am pleased to say that we will be having complementary Wi-Fi throughout the whole hotel within the next few months which will make us even better value for money.

Once again thank you for taking the time to leave a review about your recent stay with us and we look forward to welcoming you to the hotel again soon.

Kind regards
Anthony Greenidge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merseyside
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

On arrival we were checked in quickly and efficiently and given all the information we required for our stay (15thmarch/17thmarch). All the staff were friendly, pleasant, polite and nothing was too much. On my first long distance drive and stay i required somewhere that prided them selves with customer service and as my brother Matthew works in the Holiday Inn Express - Liverpool Airport i was eager to see if everything he portrays was true as he always comes home and i see that he has worked hard but enjoyed the high level of customer service - this was portrayed as i expected and i give the staff 10/10. From arranging taxis, to giving information about local places to dine, informing us about take-aways delivered to hotel, staff behind the bar/reception always looking smart, friendly and welcoming.
The room was clean, modern and spacious (134)
Breakfast - there was a vast range of food available hot and cold and wide range of refreshments (i personally liked the take-away paper cups for hot drinks)
Location - i choose this hotel as the purpose of our trip was to watch Derren Brown at the theater and to use the train station for a trip into London the following day. Well located and taxi's were not to expensive and were helpful with tourist information.
Overall i would defiantly stay here again if i was in the area.
Great weekend made better with the help of the staff at the Holiday Inn Express
(maybe if you could put photographs with employee's names underneath on the website travelers could point out individual's whom showed outstanding customer service so they can be recognized and praised.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, General Manager at Holiday Inn Express London - Dartford, responded to this review, March 26, 2013
Dear valued customer,

Thank you for taking the time to leave a review about your stay with us. I am really pleased that you enjoyed your time with us.
We do offer modern, spacious rooms with all the facilities that you would expect within the rooms.
We pride ourselves on excellent customer service. Our team is passionate about service and we try to deliver the best service all of the time.

Once again thank you for leaving a review about your stay and I am pleased that we lived up the the reputation that your brother had set for us.

Kind regards
Anthony Greenidge
General Manager
Report response as inappropriate
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Surrey UK
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 17, 2013

My daughter and I stayed at this hotel on 2nd March 2014 for one night, so that we were close to Blue water shopping centre the next morning to attend a book signing by the lovely David Essex. We were worried we would not find the hotel and end up going through the tunnel from some of the reviews we read, but we found it very easily. It was very busy when we booked in and only two staff to deal with that food and drink orders and delivering the food. But they were lovely and very helpful. Our room was on the ground floor and designed for disabled users. Apparantly this was the only room available when I booked. It was very clean and had everything we could require. We could not get the heating to work but the staff did it for us. The wet room bathroom was excellent the shower very powerful. We ate in the restauarant and the food was good although we had a bit of a wait as there was only one lad serving. We had breakfast which was included in the price which was plentiful hot and very nice. The beds were comfotable and a good nights sleep was had.
The staff answered all my questions and there is a bus that goes from the hotel to Blue water if required.
All in all I would stay there again if I was in the area.
One thing I would say which is just nit picking really. Why no bacon????

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, General Manager at Holiday Inn Express London - Dartford, responded to this review, March 19, 2013
Dear valued customer,

Firstly I hope that you enjoyed the book signing of David Essex. Secondly thank you for choosing to stay at the Holiday Inn Express London Dartford. We are ideally located to visit both Bluewater and Lakeside shopping centre's which are both roughly 10 minutes away from us.
I am pleased to read that you found our rooms comfortable and that you had an good nights sleep.
We do offer great value for money with our clean, modern rooms and complementary breakfast for all guests.

Once again thank for choosing to stay with and for leaving a review about your stay.
We look forward to welcoming you to the Holiday Inn Express London Dartford again soon.

Kind regards
Anthony Greenidge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twirlie
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 13, 2013

I have stayed here twice, once for business and once for pleasure and it is a smart, modern, clean hotel. The rooms are well furnished and very clean and I have had a good nights sleep on both occasions.

The staff at reception are friendly and helpful. We came down late for the buffet breakfast when It was almost over and had to ask for some more hot food to be put out but they did this for us with no complaints.

Lots of free car parking spaces.

A good hotel for business stopovers. Would definitely stay again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, General Manager at Holiday Inn Express London - Dartford, responded to this review, March 19, 2013
Dear valued customer,

Thank you for taking the time to leave a review about your recent stay with us.
I am really pleased to read that you enjoyed your stay with us.
We are ideally located at junction 1A of the M25 and have great motorway links to Essex, London and Kent.
We do pride ourselves on great customer service and the team and I work really hard at ensuring that all of our customers receive the best service all of the time.

Once again thank you for taking the time to leave a review about your recent stay at the Holiday Inn Express London Dartford and we look forward to welcoming you again soon.

Kind regards
Anthony Greenidge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express London - Dartford

Address: University Way | Dartford Bridge, Dartford DA1 5PA, England
Phone Number:
Location: United Kingdom > England > Kent > Dartford
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Dartford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express London - Dartford 3*
Number of rooms: 126
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express London - Dartford. Our Dartford Bridge hotel M25 Junction 1A combines a great location, modern facilities & value for money. Each room has air conditioning, free WiFi, en-suite shower & tea and coffee facilities, ensuring that you have all the facilities you need. Our family rooms accommodate up to 2 adults & 2 children, we also offer twin & accessible rooms. Some rooms also offer panoramic views of the impressive Queen Elizabeth II Bridge. We also include free continental and hot breakfast in all of our rates. With excellent transport links Holiday Inn Express Dartford Bridge is the convenient choice for accommodation in Kent. You'll find us adjacent to Jct 1A of the London Orbital, just 10 minutes drive from Bluewater Shopping Centre, with easy access to motorway network. We also offer free parking for over 130 cars. We want your stay at the Holiday Inn Express Dartford to be comfortable so we offer facilities including evening meals & drinks at the bar, 24-hour vending facilities for snacks, free WiFi in the lounge & contemporary conference rooms for up to 35 delegates. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Dartford Bridge Hotel Dartford
Holiday Inn Dartford
Dartford Holiday Inn
Holiday Inn Express London - Dartford Kent

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