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“Really great little hotel” 4 of 5 stars
Review of Premier Inn Maidstone - Leybourne

Premier Inn Maidstone - Leybourne
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Premier Inn Maidstone - Leybourne
Castle Way | Leybourne - West Malling, Maidstone ME19 5TR, England   |  
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Ranked #11 of 16 Hotels in Maidstone
Edinburgh, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Really great little hotel”
4 of 5 stars Reviewed August 6, 2012

Staying here for a wedding reception. It ticked all the right boxes for a stay over but what really made it was the exceptionally helpful and cheerful staff both at reception and at breakfast the following morning. The breakfast was very good. I would recommed this hotel. I stayed the following night at The Strand Palace Hotel in London and really wish I had just come back to the Premier Inn as it was far more comfortable.
Well done to Premier Inn for first class customer service.

Room Tip: Ask for a room at the back
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  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
    43
    39
    19
    8
    5
See reviews for
29
32
7
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Any
English first
Top Contributor
74 reviews 74 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 15, 2012 via mobile

A one night business trip. Extremely friendly and helpful reception staff. Large room - a little tired in places but fine all the same. Extensive evening menu and good breakfast at adjoining pub.

Stayed June 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 10, 2012

Premier Inn was fully acceptable. Welcoming staff, helpful and informative of the facilities. Brewers Fayre Pub next door was quite the opposite. No welcome, find yourself a table order Food and Drink at Bar.
My drink was meant to be brought to my table but hadn't arrived by time my Starter did. 25 minute wait for my main course, Mixed Grill. I didn't realise that Mixed meant parts were cooked and well prepared and others were not..............
Value for money...............not................a very poor experience and never to be repeated

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Social Media at Premier Inn Maidstone - Leybourne, responded to this review, July 11, 2012
Thank you for taking the time to review your stay with us.

We really appreciate your feedback very much as this enables us to improve standards and provide guests with the best possible service and a comfortable stay.

Please be assured that we take all feedback seriously, and the issues raised will be fully investigated. We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 9, 2012

First class room, very good breakfast, safe parking at back of lodge, just generally all they say!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2012

very pleasant stay. would definitely recommend to all. maybe take some extra tea and coffee as limited in room. but all in all very good.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 1, 2012

Stayed at this inn due to a transfer because of a gas leak. Room was great, large bed and sofa bed. It was very clean and comfortable with a good bathroom with full size bath and shower over with very hot water!!!
Adjacent Brewers Fayre has various all you can buffet nights as well as a good meal selection.
All staff in both hotel and restaurant were very friendly and helpful!!

Room Tip: Rooms at the back and further away from the reception/restaurant are quieter. The restaurant gets v...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, United Kingdom
Top Contributor
60 reviews 60 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed April 18, 2012

Usual clean basic Premier Inn, at least you know what to expect. Quiet location within 1/2 mile of the motorway junction. Hotel staff very effecient and polite. Downside.......Premier Inn need to look at their food resources, recent stays at different locations have been let down by adjacent pubs/resturaunts, this Brewers Fayre was no exception. Frozen food heated up! Sent back my main course twice it was cold and rubbery in the end I ordered a different meal. Portions small....lacking in both quality and quantity. Bar drinks were very expensive, hence why they have a happy hour (ok if you are there between 17.30-18.30) If I stay again will have to look around for alternative resturaunt.

Room Tip: All rooms seem to be located ok regarding noise. Would always go for a first floor room.
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  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Maidstone - Leybourne

Address: Castle Way | Leybourne - West Malling, Maidstone ME19 5TR, England
Phone Number:
Location: United Kingdom > England > Kent > Maidstone
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #11 of 16 Hotels in Maidstone
Price Range (Based on Average Rates): $
Number of rooms: 40
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Also Known As:
Premier Inn Maidstone - Leybourne Kent

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