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“Good review” 4 of 5 stars
Review of The Best Western Russell Hotel

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The Best Western Russell Hotel
3.0 of 5 Hotel   |   136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England   |  
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Ranked #9 of 16 Hotels in Maidstone
Dursley, United Kingdom
1 review
“Good review”
4 of 5 stars Reviewed July 4, 2014

I liked this hotel. If you like a nice hotel with good staff, good food in bar or restaurant and excellent wifi facilities then you could do far worse. This is a good BW hotel. The one downside to the hotel is there is no lift and the trek up to the top floor (2nd) is quite exhausting for a man of my advanced years.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western GB

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176 reviews from our community

Traveler rating
    54
    62
    38
    10
    12
See reviews for
24
63
13
50
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Kent, United Kingdom
1 review
5 of 5 stars Reviewed July 1, 2014

Attending a Conference on Sunday - Tuesday , The whole team made my Time at the Hotel Home from Home . So many Small Touches that made me feel Valued ...I like to Say a massive thank you to you all

Danny

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, Wales
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 2, 2014

Double bed we booked turned out to be 2 single beds bolted together, my boyfriend spent all night falling down the crack in the middle. Shower was a dribble and only had 2 temperatures - scalding and freezing. There were only 3 of us in the restaurant for dinner, which meant a rubbish atmosphere.
The hotel breakfast had a good range, but everything was average.
It cost us £84 for dinner, bed and breakfast, so I guess maybe I shouldn't be too fussy - it was pretty good value, but lots of things were just not quite right.
However it was clean, rooms were big and staff were helpful, so it depends what you want out a stay.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bexleyheath, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 26, 2014

Happy to recommend the Russell Hotel in Maidstone for comfort, cleanliness and friendly staff. We needed a hotel which was located close to the Turkey Mill where we were attending a friend's daughter's wedding and this was a short taxi ride away.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western GB

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmarthen, Wales, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 17, 2014

The hotel was intended as a base for our visit to sissinghurst castle and we found it ideal for that purpose. It was close to the M20 ([although a little too close for noise at night!) but perfect for quick access and connection to our destination and return journey also. The hotel was well staffed by good and very friendly personnel and we would have no hesitation in recommending it to our friends.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western GB

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 15, 2014

We stayed here for one night only but the reception staff were lovely, incredibly friendly and really helpful.

Nice spacious room, clean, lovely bathroom, all usual amenities. Remote control to TV didn't work and shaver socket was loose in bathroom. The receptionist seemed really embarrassed when we told her but we were just bringing it to their attention, not complaining.

Great breakfast with amazing variety of continental foods. Service a little slow, but again very courteous.

Would stay here again if in the area,

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Best Western Russell Hotel

Address: 136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
Phone Number:
Location: United Kingdom > England > Kent > Maidstone
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #9 of 16 Hotels in Maidstone
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Best Western Russell Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
Our Victorian Hotel built in the 1800's was remodeled in 2004. Situated just minutes from the M20 and M2 motorways and close to Maidstone Town Centre, The Hotel also boasts beautiful landscaped gardens and sun terraces. Delightful International Cuisine is served in The Garden Restaurant and Bar and five air-conditioned function suites catering for up to 300 delegates. Free use of Maidstone's premier health and fitness club whilst resident in the hotel and health and beauty discounts at The Courtyard. FREE wireless connection throughout the whole hotel and in ALL public areas and conference suites. ... more   less 
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Also Known As:
Best Western Russell Hotel
Best Western Maidstone
Maidstone Best Western
The Best Western Russell Hotel Maidstone, Kent

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