I was checking in to this hotel as I had several days in Milton Keynes on business.
The quality of the room was alright - room was clean and tidy but you could tell this hotel has not been decorated since the late 90s, everything could do with being a bit more modern.
My room was on the 9th floor and was overlooking the main road outside - which was very noisy as there are lots of bars and restaurants nearby. I can imagine at the weekend it's worse.
Hotel food was poor, and talking with others, this chain gets a poor reputation for the quality of food it serves. It's also expensive! I'd advise ordering in a takeaway as there are plenty nearby.
Also rather alarming, was the fact that none of the staff could understand my accent - maybe something which needs training on, as their grasp of english was poor.
Something that took the shine off it was the smell of smoke constantly in hallways, who even has smoking and non smoking hotels these days?! My non smoking room stank of smoke.
Overall, good for business but I wouldn't advise it if you're headed on holiday.
Pros: Close to MK Central station, and right beside the shopping centre.
Cons: Quality of furnishings in room, staff service and food.
Get a top floor room facing the back of the hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 29, 2013
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Thank you for taking the time to review our hotel on your recent stay with us and all of your comments are being taken onboard and reviewed with all the relevent departments to improve our offering and service to our guests. My apologies regarding the smell in the room as the 9th floor is a non smoking floor so I will be addressing this with our housekeeping department.
I was disappointed to hear about your food experiences however am pleased to let you know that we have just recently launched a new restaurant and bar menu and I do hope that you may have the opportunity to sample this in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.