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“Average!” 3 of 5 stars
Review of Jurys Inn Milton Keynes

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Jurys Inn Milton Keynes
3.0 of 5 Hotel   |   Midsummer Boulevard, Milton Keynes MK9 2HP, England   |  
Hotel amenities
Ranked #16 of 34 Hotels in Milton Keynes
St Albans, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Average!”
3 of 5 stars Reviewed January 15, 2013

We stayed for 1 night in a standard room. We managed to get a really decent price from an external site (laterooms.com I think) and I would have been very disappointed if we had paid the normal room rate. The rooms were clean and modern, but very standard. The old saying ‘service with a smile’ is clearly not in their receptionist handbook – she was very rude, abrupt and we felt like we were interrupting her by checking in!

One thing which was horrifying was the fire alarm going off on our floor at around 3am, a deafening noise with a high pitch continuous sound after it had stopped. There was complete chaos on our floor and not one member of staff was on hand to explain that it was a false alarm or had been sorted and we could go back to our rooms! The next morning on check out, there was no explanation from anyone on reception, or even a ‘apologies for the disruption’ comment.

Shouldn't think we will stay there again, purely down to the customer service of the staff – well LACK OF! Hotel itself is nice, but the staff really let it down.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Milton Keynes, responded to this review, 1 week ago
Dear Guest,

Thank you for taking the time to leave feedback regarding your stay with us at Jurys Inn Milton Keynes. We appreciate all feedback to ensure we continuously improve both our product and service.

We hope to welcome you back to Jurys Inn Milton Keynes in the near future.

With Kind Regards

Jurys Inn Milton Keynes Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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531 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Southampton, United Kingdom
Top Contributor
142 reviews 142 reviews
43 hotel reviews
Reviews in 56 cities Reviews in 56 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 13, 2013 via mobile

It was a one stop over night for business. Ideally situated, very good breakfast, and the room was fine for me.

Parking! Over the road use the Ringo service, only £6 for two days.

Lots of restaurants and bars to stroll round in the evening.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Milton Keynes, responded to this review, 1 week ago
Dear Guest,

Thank you for taking the time to leave feedback regarding your stay with us at Jurys Inn Milton Keynes. We appreciate all feedback to ensure we continuously improve both our product and service.

We hope to welcome you back to Jurys Inn Milton Keynes in the near future.

With Kind Regards

Jurys Inn Milton Keynes Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 11, 2013

We booked directly with the hotel for 2 nights with breakfast. It was nice especially buffet breakfast to start your day. The room was clean and tidy but a bit old. We got a bathroom so it was not that bad for the price of city hotel. Location is great as it is close to both city centre main shopping area and rail station. There are plenty of restaurants nearby. Big Sainsbury is just around the corner in case you forget something!

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Milton Keynes, responded to this review, 5 days ago
Dear Guest,

Thank you for taking the time to leave feedback regarding your stay with us at Jurys Inn Milton Keynes. We appreciate all feedback to ensure we continuously improve both our product and service.

We are also delighted to announce that out Hotel is in the process of being refurbished, which is due to be completed in April 2015.

We hope to welcome you back to Jurys Inn Milton Keynes in the near future.

With Kind Regards

Jurys Inn Milton Keynes Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
unitied kingdom
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed December 28, 2012

Stayed one night in December (thank God) attending a function.

Despite a corporate rate the cost far outweighed the quality. The rooms are tiny, old, shabby and do not reflect the lobby. The staff are surly and seem to think we were their "mates". On arrival we ordered a couple of burgers in the bar, just in case the event food was poor. The burgers took over an hour to arrive despite asking twice about their whereabouts. We did receive a free drink but still an hour for a burger!

We then moved into the event catering that was just lousy. My starter was the pâté and it looked and I imagine tasted like a well known dog food named after ancient roman royalty. I had the beef, when I found it under the swimming pool of gravy, that was indelible and an insult to sirloin. I gave up on the food at this point as I simply refused to eat a dessert with a thumbprint in it.

We went to bed and I tried to sleep but failed, mainly due to the drunken oafs wandering the halls. Gave up and went to breakfast and despite being one of the first to get there it was all cold and the sausages, I think, were made from the previous nights pâté.

The only good bit was the checkout, not due to the service but simply as it meant I could leave.

Avoid it at all costs.

Room Tip: There are none
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Milton Keynes, responded to this review, 1 week ago
Dear Guest,

Thank you for taking the time to leave feedback regarding your stay with us at Jurys Inn Milton Keynes. We appreciate all feedback to ensure we continuously improve both our product and service.

We hope to welcome you back to Jurys Inn Milton Keynes in the near future.

With Kind Regards

Jurys Inn Milton Keynes Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Top Contributor
56 reviews 56 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 27, 2012

Stayed at the Jurys Inn Milton Keynes 3 nights.
The rooms were very comfortable and clean and was a good size.
Evening meals were good, Breakfast was okay, lacked a bit of choice.

The service was excellent especially at reception checkin and out, only issue was there was no on-site parking at the hotel.
The Hotel is in idea location for bars and restaurants nearby.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Milton Keynes, responded to this review, 5 days ago
Dear Guest,

Thank you for taking the time to leave feedback regarding your stay with us at Jurys Inn Milton Keynes. We appreciate all feedback to ensure we continuously improve both our product and service.

We are also delighted to announce that out Hotel is in the process of being refurbished, which is due to be completed in April 2015.

We hope to welcome you back to Jurys Inn Milton Keynes in the near future.

With Kind Regards

Jurys Inn Milton Keynes Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Top Contributor
146 reviews 146 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed December 17, 2012

I used the lounge area of this hotel recently and whilst the WIFI is free and the surroundings good, there isnt any allocated parking and the service for drinks is slow, in addition the sliding doors make it quite cold

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Milton Keynes, responded to this review, 1 week ago
Dear Guest,

Thank you for taking the time to leave feedback regarding your stay with us at Jurys Inn Milton Keynes. We appreciate all feedback to ensure we continuously improve both our product and service.

We are also delighted to announce that out Hotel is in the process of being refurbished, which is due to be completed in April 2015.

We hope to welcome you back to Jurys Inn Milton Keynes in the near future.

With Kind Regards

Jurys Inn Milton Keynes Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Top Contributor
59 reviews 59 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed December 16, 2012

Hotel is OK. Beds are comfy and the rooms, though basic, are OK. Issue I had was with the duty manager. On my last night, just before midnight, he walked into my room whilst I was in bed. He noticed I was there, turned and walked out without offering any explanation. Just as I was about to call reception to find out why someone had walked into my room (even though the do not disturb was on the door) the duty manager returned, but this time knocked. He demanded to know who I was and why I was there. As I had been there for 5 nights, I thought it would have been obvious what I was doing. He said the hotel computer showed the room to be empty and again asked me for id. I gave him my name and "invited" him to leave me alone. He then walked off.

A very odd and far from pleasant experience. What duty manager just walks into a guests room, just before midnight without checking to see if its occupied? Needless to say it'll be the Holiday Inn in Milton Keynes for me from now on.

Room Tip: Barricade yourself in!
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Milton Keynes, responded to this review, 1 week ago
Dear Guest,

Thank you for taking the time to leave feedback regarding your stay with us at Jurys Inn Milton Keynes. We appreciate all feedback to ensure we continuously improve both our product and service.

We hope to welcome you back to Jurys Inn Milton Keynes in the near future.

With Kind Regards

Jurys Inn Milton Keynes Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jurys Inn Milton Keynes

Address: Midsummer Boulevard, Milton Keynes MK9 2HP, England
Location: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #16 of 34 Hotels in Milton Keynes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jurys Inn Milton Keynes 3*
Number of rooms: 279
Official Description (provided by the hotel):
Jurys Inn Milton Keynes is located at the heart of the city - within an easy 5 minute walk from Milton Keynes Central Rail station, and just over the road from a main bus line. Our guests can enjoy a plethora of restaurants and bars all on the hotel's doorstep. The city's main shopping and culture hubs are a pleasant 7 minute walk away making it the best place to stay if you are planning some retail therapy at Midsummer Place and thecentre:mk shopping centres. The hotel features all day Costa Coffee bar, a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10am for breakfast and 6pm to 10pm for dinner. The hotel offers state-of-the-art dedicated meeting rooms for our business guest ensuring your meeting runs as smoothly as possible. Our comfortable bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All of our 279 bedrooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries and a hair dryer, a flat screen TV with Freeview, and Free WiFi - guests who book direct with us enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme. Enjoy warm welcome, comfortable rooms, seasonal menus and a memorable visit to Milton Keynes with Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Milton Keynes Hotel Milton Keynes
Jurys Hotel Milton Keynes
Jurys Milton Keynes
Jurys Inn Milton Keynes United Kingdom

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