I have stayed at this hortel on many occassions, probably 50 plus nights altogether over the past few years. I stay at the hotel predominantly for its location across the road from a club i frequently visit.
However my latest stay was extreemly dissappointing to say the least. I had paid cash for my room and a few days later I discovered my bank account had been debited, illegally £100. After phoning the hotel I was advised that this was a fine for smoking in the room which i denied as neither of us smoked it the room and always smoke outside witnessed by staff and recorded on cctv. After emailing the hotel they eventually refunded the money but still will not back down on the allegation aand maintain that they have photographic evidence. This 'photographic evidence' they refuse to send to me. As i did not smoke in the room this evidence clearly does niot exist and this is just a try on to earn more revenue. This has happened to me previously at this hotel a few years ago and I am aware of other guests suffering the same fate, particularly members of the transgendered community that frequent the hotel and believe that the hotel and possibly the Campanile group feel they can target our community with a view to increasing revenue.
Having had little joy from the manager I will now be persuing this via haed office and the booking agent.
Please be aware of this hotel's behavour and check rooms thoroughly.
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- Also Known As:
- Campanile Hotel Milton Keynes - Fenny Stratford United Kingdom