Just stayed here last night on a short trip with the Mrs. Booked through lastminute, when I got to the hotel, the receptionist Laura informed me that the hotel hasnt received my booking, which she clarified afterwards that reservations doesnt work weekends hence its not on the system. But during that me and the mrs were being stared at for a good half a minute by her, which the me and the mrs found pretty embarrassing as if we were coming to stay for free and needed to leave etc. Thankfully enough the person working with her on reception told her to go inside and check. I would agree with the previous reviewers that staff here need training and pretty much look like school leavers who do not take pride in their job as they know they wont be there for long. Two families checked in by the time I got mine done. They were dealt by swiftly and professionally with hotel and pool timings, whereas we were just told Checkout time is 12 and a very forceful sorry for the delay , all this despite being Hilton Hhonours members. Pretty much spoilt the mood as I have stayed in the double tree round the corner and it was fantastic and the service was miles better.
Anyways moving onto the hotel, generally outlook was good, location is good as well with adequate free parking. Never had any food as we went out. City centre easily reachable within 10 minutes drive. our room wreaked of cigarate smoke and I didnt want to go to reception for more awkward moments to complain about this hence we left the window open when we went for dinner. Room itself looked clean but showing signs of wear and tear. Housekeeping not exactly the best with dust on the table clearly visible( see pictures). room and bathroom were ok with not much noise. standard satellite tv with 20 odd channels.
Check out was instant as we didnt buy anything. The girl on the checkout( name badge just read Trainee) was friendly and all smiles. Looked like she actually wanted to be there.
All in all a hit and miss hotel.stay if you get it for under 50. Could have been 4-5 stars if not for the initial reaction but as the saying goes, First impression is the last impression. Usually I am very generous with my reviews and only give less stars if I really find it below average, and that's purely because I research thoroughly before booking. So pretty consistent with previous reviewers, certain staff need training as they are letting the hotel down. I would book elsewhere if looking to stay more than a day and if using the facilities.
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