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Hilton Milton Keynes: Traveler Reviews

4.0 of 5
Timbold Drive, Milton Keynes MK7 6HL, England
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Hilton Milton Keynes
Ranked #15 of 35 hotels in Milton Keynes
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307 reviews from our community

Traveler rating
    47
    109
    88
    43
    20
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Families
42
 
Couples
88
 
Solo
23
 
Business
102
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Weybridge, United Kingdom
Top Contributor
55 reviews 55 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
70 helpful votes 70 helpful votes
“Drab and dated.”
2 of 5 stars Reviewed February 4, 2013

A typical UK HIlton - in dire need of investment and upgrade.

Drab public areas with Hilton's usual "train crash" interior design featuring red carpets, burgundy net curtains, yellow walls and brown furniture! The lounge and bar felt austere not helped by a large flat screen TV which dominated and continually showed football with the volume turned up. More like a working mens club than a 4 star hotel.

The bedroom corridors typified by broken and water stained ceiling tiles. The bedrooms themselves tired and dated. The bathrooms a disaster - lino on the floors and (in our's) one wall had been re-tiled. They clearly couldn't stretch to do the other three!

We didn't eat in the "New Horizons Restaurant" No atmosphere and at 6.15pm no takers. Breakfast the next morning was OK if some of the hot items were only lukewarm and the scrambled eggs rubbery. Pleasant enough staff if not particularly interested or engaging.

Overall very average and very mediocre. Wouldn't stay here again - all a bit depressing I'm afraid.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Relay about Hilton Milton Keynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review
February 20, 2013
Dear Relay

Thank you for taking the time to review our hotel. I was disappointed that you did not like the decor and rooms. We do have an ongoing refurbishment project where many areas have been enhanced and improved. The Hilton Breakfast is a quality product that we pride ourselves on, and I have passed on your feedback regarding breakfast to Chef, who will look into the quality of the scrambled egg for further stays.

Once again, thank you for your comments.

Prasoon Pradap
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Top Contributor
201 reviews 201 reviews
24 hotel reviews
Reviews in 41 cities Reviews in 41 cities
50 helpful votes 50 helpful votes
“Really could be better”
2 of 5 stars Reviewed January 21, 2013 via mobile

It's not that the staff were unfriendly or anything, but I regret leaving them to book my taxis for the evening. The first one was 20mins late. The second one didn't turn up, and it turned out the booking hadn't been made. Not what I wanted to hear on cold winter night at midnight! The room hadn't been made p with the sofa bed that we requested, and there was a damp patch on the ceiling. Then there was the wildly hot room all night. I hope to avoid this place in future.

Stayed January 2013, traveled with family
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Ask david h about Hilton Milton Keynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review
January 23, 2013
Dear david h

Thank you for your review. I was sorry to hear that you had a problem with taxis during your stay at the hotel during the recent adverse weather conditions. I have asked my Front Office Manager to ensure her staff ensure vigilance and follow ups more promptly when dealing with guests requests and I will pass your feedback onto the taxi company concerned.

I hope that you will visit us again, as you will be made most welcome.

Kind Regards

Prasoon
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4 helpful votes 4 helpful votes
“Lovely stay”
4 of 5 stars Reviewed January 16, 2013

Stayed here for a visit to SnoZone Milton Keynes. We had breakfast in the hotel, there was plenty of hot and cold food choices and pancakes! Good hotel - pool and bar amenities, great staff - made us feel very welcome, overall - lovely stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask delilah78 about Hilton Milton Keynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review
January 18, 2013
Dear delilah78

I am delighted that you had such a great stay at our hotel. Thank you for your very positive comments, as we always strive to meet our guests expectations and ensure that their stay is hassle free and enjoyable.

Please be sure to visit us again in the near future. You will always be made most welcome!

Best Regards
Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woking
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Friendly staff”
5 of 5 stars Reviewed January 14, 2013 via mobile

Stayed here for a county team event. Lovely relaxed atmosphere for the dinner/party. Staff very helpful - especially Rebecca on reception! I requested a gluten free diet which they provided. The rooms were clean and comfortable. The only thing was that I was sharing a room with a friend and the twin beds were pushed together as a double - fortunately we have known each other for a long time so it didn't matter! The room temp was a bit cold for the dinner for ladies wearing short sleeve dresses and the staff did try to turn it up but still a bit drafty. The dance area/disco is a good set up.

Stayed January 2013
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Ask WokingMary about Hilton Milton Keynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review
January 18, 2013
Dear Woking Mary

Glad to hear that you and your friends had a great time at the hotel. Sorry that the room was not made up to your initial expectations, and I have ensured that the Head Housekeeper is aware.

May I wish you all a Happy New Year and it would be great to welcome you back again at some time in the future.

Kind Regards
Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
“We were bit nervous after reading the reviews but its turn out quite well after all”
4 of 5 stars Reviewed January 10, 2013

I have stay in lots of Hilton but never expect that kinds of reviews.
Only after booking i just felt like going to read the reviews.
That makes us really nervous.
I are local from Milton Keynes and just want give a break for my wife who is sick without going far.
The breakfast was great as we expect from Hilton.
Orange juice is fresh and really standout during breakfast.
We enjoy the swimming,jacuzzi and sauna.
Free wifi in the lobby was very much welcome.
Ample free parking
Me and my daughter sat there for a while and order some snacks and drinks.
Just one comment,we discover the TV remote have no battery and house keeping came and help us.
I also request extra towel and pillow but never appear in the room too.
Hilton should give more attention to detials.
We got a great deal so its really worth it at the end.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Rashdan R about Hilton Milton Keynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review
January 18, 2013
Dear Rashdan R

Thank you for your very kind comments on TripAdvisor. I am so pleased that your wife enjoyed her treat and wish her well. I have passed your positive feedback onto the team and they were very pleased to hear that you found everything to your satisfaction.

We look forward to seeing you both again some time.

Regards
Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Milton Keynes

Also Known As:
Hilton Milton Keynes Hotel Milton Keynes
Hilton Milton Keynes Hotel
Hilton International Milton Keynes
Milton Keynes Hilton
Hilton Milton Keynes United Kingdom
Address: Timbold Drive, Milton Keynes MK7 6HL, England
Phone Number:
Region: United Kingdom > England > South East England > Buckinghamshire > Milton Keynes
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotels in Milton Keynes
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
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