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“Good sized but noisy room - overpriced (last minute booking)” 3 of 5 stars
Review of Holiday Inn Express Milton Keynes

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Holiday Inn Express Milton Keynes
3.0 of 5 Hotel   |   Eastlake Park, Tongwell Street, Fox Milne, Milton Keynes MK15 0YA, England   |  
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Ranked #2 of 34 hotels in Milton Keynes
Chichester, United Kingdom
1 review
“Good sized but noisy room - overpriced (last minute booking)”
3 of 5 stars Reviewed January 11, 2014

Very much a business/roadside type hotel. So no character but staff friendly.
Convenient location, easy (free) parking.
Filling if uninspired breakfast. Nice big bed and TV. Rubbish tea and coffee setup (had to move the kettle to the desk across the room as not socket for kettle - and only offered nasty powdered coffee, basic tea bags and horrid UHT milk).
The main problem was a very noisy AC fan, even on lowest setting. Could not sleep with it on, and with it off I was awoken by the cold (was offered a portable fan heater but I assume that would have been noisy too).
I don't know how anyone could be expected to sleep with that AC noise, surely others must have complained too?

Room Tip: Long corridors! Choose nearer to from to save a dull walk for breakfast.
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  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMK, Duty Manager at Holiday Inn Express Milton Keynes, responded to this review, January 13, 2014
Dear Guest

Thank you for taking the time to leave us your feedback regarding your stay and for positively highlighting the hotels location, vast free parking, and the nice big beds.

I am disappointed to see that your stay with us was disrupted by the air-conditioning. Our Maintenance team and contractors are continuously trying to ensure that all rooms and facilities are fault free and are to a high standard that our guests expect and deserve.

We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Kind regards

John
Duty Manager
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353 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
United Kingdom
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 6, 2014

Hotel is located in an industrial area. Building is modern looking. Lots of space in free car park

Neg:
Hair in shower/floor
No phone reception
2 singles joined together instead of double bed
Noise in the night, people walking
Some of food in cafe finished but small vending machine available with sandwiches
Breakfast very basic

Pros:
Big tv
friendly girl receptionist

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMK, Duty Manager at Holiday Inn Express Milton Keynes, responded to this review, January 7, 2014
Dear Guest

Thank you for taking the time to leave us your feedback regarding your stay with us during the summer.

I am disappointed to read your comments regarding the cleanliness of the room. As you can see from feedback from other guests here and on other review sites, cleanliness is something that we predominately score highly for as well as the customer service provided by all our staff.

We take all comments on board and value the chance to make improvements where possible. Any feedback is welcome good or bad, as it assists us in our never-ending task to better ourselves and improve things for our guests.

Kind regards

John
Duty Manager
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Cairo, Egypt
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 4, 2014

Very calm and warm place.Very close to the bus station.we enjoyed the restaurants arround.Very clean food and rooms.The stuff is very helpful.We were in a business trip and the hotel was just what we were looking for.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMK, Duty Manager at Holiday Inn Express Milton Keynes, responded to this review, January 6, 2014
Dear Guest

Thank you for taking the time to leave us your thoughts regarding your stay with us. I was really pleased to read that you feel the hotel was warm and welcoming and in an ideal location for local restaurants and amenities.

We hope you will continue to stay with us whenever in the area, whether it for business or pleasure.

Kind regards

John
Duty Manager
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Eastbourne, United Kingdom
2 reviews
5 of 5 stars Reviewed January 4, 2014

Have just stayed here for the second time in the last month. Excellent value for money as it includes a really good basic breakfast in the price. In our view far better value than the 2 local Premier Inns - a brand that we would normally use as our first choice. Very good quality reception team. Good extensive public area with TVs. Free morning paper. Ice machines. We shall definitely be using the hotel again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMK, Duty Manager at Holiday Inn Express Milton Keynes, responded to this review, January 6, 2014
Dear Guest

The whole team always feel really encouraged when they receive positive reviews like this, so I would like to thank you for taking the time to write your comments and we look forward to hopefully welcoming you back again and again in the future.

Kind regards

John
Duty Manager
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Farnborough
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 2, 2014

Very pleasent hotel. The breakfast is basic but very good and it is lovely to have a budget hotel with a good public space. We had booked a fanily room and for a family it is not as big as soem of the rival hotels in the price bracket. Now for my major gripe. We arrived late in the evening with two very tired children with an outside tempreture at freezing if not below and when we got into our room it was almost as cold. I put the heating on and set about setelling our children. After they had gone off to sleep i noticed that the heating was not on even though I had put it on, I tried to turn on again but this time watched it and noticed that after a couple of seconds it went off again. I tried this a few more times but every time it went off. As we had only just got the children off to sleep I didn't want to have hotel staff coming in a waking them so I left it. On checking out I complained aboput this at reception and was told 'oh yes we switch off the heating in the rooms you should have asked for it to be switched on' (really? why? on a freezing cold night do you not thing it may have been wise to switch them on in rooms that are going to be occupied?) Now there is no sign in the room to say it needs to be switched on and athough I have complained to Holiday Inn about this experience my complaint has not really been dealt with other than an email saying they were sorry about my experience.

Room Tip: Be careful about family rooms. And if its cold ask for the heating to be switched on as you wont be...
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMK, Duty Manager at Holiday Inn Express Milton Keynes, responded to this review, January 6, 2014
Dear Guest


Thank you for taking the time to leave us your feedback regarding your stay with us. We appreciate they take time to do and we take all comments on board and value the chance to make improvements where possible. Any feedback is welcome good or bad, as it assists us in our never-ending task to better ourselves and improve things for our guests.

With regards to the heating, I would like to apologise for this not being switched on before your arrival. We do not normally switch off the heating, however the previous occupant requested that the heating system be deactivated throughout the night. Even though it is winter this is a common request and unfortunately it appears that it was not reactivated before your arrival. I know the team will be disappointed with themselves for letting you down.

We hope that this has not detoured you from hopefully staying with us or other Express's again at some point in the future.

Kind regards

John
Duty Manager
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Bradford on Avon
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 24, 2013 via mobile

The hotel is ok. It's location on the outskirts is easy to find and convenient. It was clean and the staff were friendly. Breakfast is free and help-yourself. It was acceptable but nothing special. Evening meals are mostly deep fried. The Harvester opposite was not much better.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMK, Duty Manager at Holiday Inn Express Milton Keynes, responded to this review, December 29, 2013
Dear Guest

Thank you for taking the time to leave us your thoughts regarding your stay with us.

I was pleased to read that the positive points you have highlighted such as the hotel's location and cleanliness and our friendly staff.

With regards to your comment regarding the evening meals, I assure you that only a couple of the dishes are deep fried from the vast choice available from our menu.

Thank you once again for your comments, all feedback is appreciated.

Kind regards

John
Duty Manager
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Bugbrooke Northampton
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 16, 2013

We booked this hotel as it was convenient to the venue of a party we were attending. We did not know what to expect as the cost for the night was very cheap, but we were pleasantly surprised. There was plenty of car parking and the overall look of the hotel and the entrance was very good. The reception staff were very friendly and helpful. Our room was large, clean and we were extremely pleased. Opposite was a Harvester Restaurant if you wanted a meal but we were happy to have a drink and a snack at the bar in the Hotel. The bar is open 24 hours which was nice if you wanted a nightcap after a night out.
The breakfast which is included in the price was a continental breakfast with hot and cold food and completely satisfactory and tasty.
This hotel is very convenient for the M1 and the centre of Milton Keynes.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMK, Duty Manager at Holiday Inn Express Milton Keynes, responded to this review, December 18, 2013
Dear Guest

Thank you for taking the time to leave us your thoughts regarding your recent stay with us. I hope you had a fantastic time at the party and was really pleased to read that you enjoyed the amenities and facilities of the hotel.

Kind regards

John
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Milton Keynes

Address: Eastlake Park, Tongwell Street, Fox Milne, Milton Keynes MK15 0YA, England
Phone Number:
Location: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#5 Family Hotel in Milton Keynes
#5 Business Hotel in Milton Keynes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Milton Keynes 3*
Official Description (provided by the hotel):
Choose the Holiday Inn Express Milton Keynes hotel, set in a peaceful area one mile from the M1.Our contemporary hotel offers 178 air-conditioned guest rooms with flat-screen TVs and is located close to junction 14 of the M1 & 3.5 miles from Milton Keynes town centre. Feel free to leave your vehicle in our complimentary car park and help yourself to hot and continental options at the complimentary breakfast buffet, served daily in Holiday Inn Express Milton Keynes' sociable Great Room. Stay connected with complimentary Wi-Fi and host training days for 12-65 people in our 8 contemporary meeting rooms. It's just a short stroll from Holiday Inn Express Milton Keynes to Fox Milne and Northfield business parks. Hurtle downhill on real snow and test your nerve on the rock-climbing walls at Xscape indoor ski and leisure complex, 3 miles from the hotel. You can catch top international bands at the huge Milton Keynes Bowl and shop till you drop at thecentre:mk. Experience the thrill of race day at Silverstone, 12 miles away.A range of international dishes are on the dinner menu in the inviting great room at Holiday Inn Express Milton Keynes. Mingle over drinks in our laid-back 24-hour bar with complimentary wireless Internet. Children under 18 stay free when sharing a room with a paying adult, making us a good-value choice for families. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Milton Keynes Hotel Milton Keynes
Holiday Inn Milton Keynes
Milton Keynes Holiday Inn
Holiday Inn Express Milton Keynes United Kingdom

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