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“Business trip” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Milton Keynes

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DoubleTree by Hilton Hotel Milton Keynes
4.0 of 5 Hotel   |   Stadium Way West, Milton Keynes MK1 1ST, England   |  
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Ranked #1 of 34 hotels in Milton Keynes
Sunderland, England, United Kingdom
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Business trip”
4 of 5 stars Reviewed October 10, 2013 via mobile

Hotel is lovely and I like the quirky view of the stadium. Room is beautiful with lots of complementary items, excellent value. However ... Most dissatisfied with the room service. The dish I ordered arrived missing 4 of the items (deli fish platter) I rang and another platter was sent up with sun dried toms instead of oven roasted, starving by this time but couldn't be bothered to wait anymore. The dessert was supposed to be a trio of mini brownie, blueberry cheesecake and lemon torte what we actually got was choc, strawberry and lemon cheesecake again very disappointing. The staff forgot to register our credit card on arrival and expected me to return to reception in my pjs much later, it didn't happen. Lovely hotel but they need to get the little details right. Warm choc cookie on arrival is the way forward, I'm happy to say I had melted choc in every tooth!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this review, October 18, 2013
Dear Melanie A,

Thank you for choosing to stay at the DoubleTree by Hilton Milton Keynes and for taking the time to give us and other travelers your feedback.

I am happy to read that overall your stay with us was a good one but naturally I’m disappointed to hear that you had problems with your room service order. I’m sure you can appreciate that from time to time as a busy hotel we will be out of stock of certain items but we really should be able to notify our guests of this, please be assured that we are we’re working on this matter, thank you for bringing it to our attention.

Yours sincerely

Jacqui Cullen
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581 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
Swindon, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 10, 2013

Really good service from reception through to the bar and restaurant. Really cant fault in any way. Rooms was very clean and well appointed with the exception of the bed. The bed was very hard and both my wife and I woke up with bad backs. Not what I expect in this type of hotel and it would defiantly put me off staying there again

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this review, October 31, 2013
Dear holeinonelamer,

Thank you for choosing to stay at the DoubleTree by Hilton Milton Keynes and for taking the time to write a review – we appreciate it.

Really dissapointed to read that bed wasn’t right for both of you, I’m hoping that you got the opportunity to mention this on departure.

Yours sincerely

Jacqui Cullen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed October 9, 2013

Great view of a tarmac roof and a car park.

Had to suffer the constant whirring of a large generator/fan from the outside of the room.

Internet was unusable. Called the hotel care line. Was told to contact Air Angel. Air Angel tried to up my bandwidth but didn't help. Was told an engineer would call me back in a few minutes but never happened.

As a Silver Hilton Honors member was also supposed to receive two free bottles of water per night. Nothing in the room on night one. On night two had to call the care line again. Only one bottle of water was brought to the room and had to request another.

As a Hilton Honors member I thought more would have been done. Will continue to stay at the Holiday Inn going forwards.

Room Tip: Avoid 328 at all costs
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  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this review, October 31, 2013
Dear Simon W,

I’m very sorry to hear about the issues experienced during your stay at the DoubleTree by Hilton Milton Keynes.

It would be a real shame (for both of us) if you couldn’t make the most of your Silver Hilton Honors membership when staying in Milton Keynes. If you are willing to give us another try (on your next visit to the area) please call our local reservations team directly on 01908 364181, if you mention your previous issues we will do our utmost to leave you with a better impression of our hotel.

I would like to thank you for bringing these matters to our attention.

Your sincerely

Jacqui Cullen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gravesend, United Kingdom
1 review
5 of 5 stars Reviewed October 9, 2013

I cannot fault this hotel or its staff in anyway. The check in was quick and easy and even our special request was dealt with swiftly. The cookie was the cherry on top of the icing on the cake! my partner and I were staying on a bed and breakfast basis and thought the room was incredibly clean and modern, it couldnt be faulted. the breakfast was amazing, the food and beverage staff couldnt do enough to help you, plus they served Black pudding which I love. I would recommend this hotel to anyone wishing to stay in the Milton Keynes area. It is central to everything you would need to get to and right on top of a large shopping presinct and 10 minutes from the Snodome and other shopping centres. The resevation team were supurb right from the start all be it for a few issues with their system which is no fault of theres. The price was very reasonable alomost cheap!! In conclusion I would stay in this hotel again in a heart beat and fully intend to again as aoon as possible.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this review, October 10, 2013
Dear Steve2288,

Thank you for choosing to stay with us and for your subsequent very kind words, we are delighted to read that the stay was a good one and look forward to welcoming you back soon!

Yours sincerely

Jacqui Cullen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 7, 2013

i booked 15 rooms over 2 nights in September. Check in was quick and smooth, with a surprise warm cookie giveaway for each guest. Rooms were very clean and bed was comfortable, our rooms all overlooked the football pitch! The hotel is built within the Football Stadium - Although not a match night it was a really cool setting. Opposite the hotel is a shopping mall with all the top retail brands. Easy access to train station and motorways this is a great located hotel for travelling into London without the hassle of driving the car in. This is a great venue for small events staff were very professional and efficient. There is a good bar that sells great bar snacks if you prefer not to eat in the restaurant.

Room Tip: ask for a room facing the pitch. On non match days these come cheaper.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this review, October 10, 2013
Dear ireneherself1,

Thank you for choosing to stay with us and for taking the time to write such a positive review, reading your feedback was very rewarding for the team.

We hope we can welcome you back in the near future.

Yours sincerely

Jacqui Cullen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 6, 2013 via mobile

My wife and I stayed on a Saturday night having visited family nearby. As others have said, check in was managed swiftly and the staff were welcoming and professional. We had a room on the 4th floor that you could not fault. Bed large and comfy, widescreen TV, tea and coffee making facilities, complimentary cookies, an effective hairdryer, all the shampoos, body lotions, flannels you could want, looked out over the stadium but MK Dons playing away! Restful nights sleep apart from noisy individuals in corridor at around 02.00.

In the morning we were shown to our breakfast table and we went to help ourselves from the buffet. Must have run out of serving spoons as teaspoons were being used in the dishes of dried fruit, granola etc. Unfortunately the bacon was dry and leathery, the mushrooms were chewy and the sausage was coarse and dehydrated. My guess is that it had all been cooked earlier and reheated. Redeemed partially by tasty pastries washed down with hot coffee.

Nicola at checkout was a credit to Hilton and a role model for hotel receptionists everywhere. Overall the ideal place for a short stay but let down by breakfast. Sort that out and this hotel would get a 5 star rating from us.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this review, October 10, 2013
Dear Jeremy S

Thank you for your recent stay with us, I will pass on your kind words with a special mention to Nicola, we also think she is a credit to the hotel!

Apologies regarding breakfast, we were made aware of the situation that morning, we have since conducted a review with our breakfast team.

Thank you for bringing the matter to our attention, your feedback is hugely important to us.

Yours sincerely

Jacqui Cullen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stourbridge
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 4, 2013

I booked 3 double rooms at this hotel following a family wedding in the area. The receptionist was very helpful both on the phone at the time of booking and when we arrived. The rooms were all excellent . They were clean, comfortable and quiet. The breakfast was also excellent with loads of choice and the pitch side view gives the restaurant a lovely feel. It was all together a lovely stay.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this review, October 10, 2013
Dear stourbridgepilgrim,

Thank you for choosing to stay with us,and for taking the time to write this review.

We hope you all had a good time at the wedding.

Yours sincerely

Jacqui Cullen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Milton Keynes

Address: Stadium Way West, Milton Keynes MK1 1ST, England
Phone Number:
Location: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Milton Keynes
#3 Romantic Hotel in Milton Keynes
#3 Family Hotel in Milton Keynes
#4 Business Hotel in Milton Keynes
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Milton Keynes 4*
Official Description (provided by the hotel):
This impressive hotel and conference venue is built into stadiummk, home of league one football club MK Dons and the arena : stadiummk. Modern,tasteful design has been applied throughout to create a relaxing, inspirational venue for work and pleasure.We currently offer 176 bedrooms, 17 conference andevent spaces, two public bar areas plus, unique toMilton Keynes - pitchside restaurant which has views out to the stadium. We are also delighted to offer all of our guests complimentary car parking and Wi-Fi.Our friendly yet professional team have beentrained to anticipate your needs, it is our pleasure to ensure that your time with us is the best it possibly can be. ... more   less 
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Also Known As:
Doubletree By Hilton Milton Keynes Hotel Milton Keynes
DoubleTree By Hilton Hotel Milton Keynes United Kingdom

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