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“2 Night Stay (Fri & Sat) - on the whole very good...but,” 4 of 5 stars
Review of Mercure Milton Keynes Abbey Hill

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Mercure Milton Keynes Abbey Hill
4.0 of 5 Hotel   |   The Approach, Monks Way, Two Mile Ash, Milton Keynes MK8 8LY, England (Formerly Abbey Hill Hotel)   |  
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Ranked #2 of 34 hotels in Milton Keynes
Portsmouth, United Kingdom
1 review
“2 Night Stay (Fri & Sat) - on the whole very good...but,”
4 of 5 stars Reviewed October 7, 2013

Just returned home after a weekend visiting friends in Milton Keynes having stayed Friday and Saturday B&B at the Mercure Abbey Hill, Milton Keynes. Had left a message on the online booking facility to call me Friday during the day about an 11pm very late check-in Friday evening, but no call so had to call back myself - "nothing to worry about, 11pm would be fine" and they would make up the sofa bed for the little one (3). When we arrived and finally checked in (24 hour no problem), although we were a little tired, and i'm sure the night porter gave excellent directions, we felt the signage to rooms could be improved. Some signs to rooms were just computer print outs stuck on doors, so perhaps others had identified more was needed. As per my earlier telephone call, the sofa bed had been made up for my little one, but sadly it then blocked the wardrobe doors from opening fully but we laughed and made do. Very well presented room decor and facilities, tea/coffee, large TV etc..(made us laugh skipping through channels as seemed to have more porn than normal channels!). A few complimentary bottles of water in the room fridge and the usual sewing kit, shoe shine sponge and shower cap for those that might need them! My daughter liked the shower cap she said it made her look like a chef for some reason, so made us smile. Very quiet night, comfy bed but sadly awoke to cold water only for washing / shave. Perservered and took a shower which was hot but the soakaway was blocked so ended up having a shower / shallow bath combo (i should add that the bath although usual shape, not corner type, is (almost) a jacuzzi type - just more water required on the jets. I got dressed and went to ask for help (when I remembered my route to reception without the signage). Reception were great and couldn't do enough, they said if they couldn't fix the issue they would move us to another room - which was kind of my minimum expectation though tbh! A very nice lady came to the room, and apologised to my wife (still in bed) for the inconvenience. She said the hot water had been turned on now and would take a look at the bath. She proceeded to leaning over into the bath but forgot she had her mobile phone in her top pocket, poor love, and and it dropped into my bath (shower) water! She sorted the problem soon enough, and it gave us something to talk about for 5 mins as she left to dry her phone handset as we went for Breakfast.

Buffet style breakfast all you can think of and as much as you want - chef on hand to cook other specialities to order, or just a fried egg if you so preferred! So perfect 10/10 from us.

Didn't really see much else of the hotel, but then again I don't think there was anything else. The outside area with plastic weave furniture looked nice too and I imagine in summer time would be nice with the cushions on.

So in summary Mercure Abbey Hill...not quite excellent, but very good (and a lot higher than an average rating which would be unfair). (1) If you ask for guest instructions pre-booking read and act on them, (2) Please turn on in the hot water, even if only limited guests are in that remote part of the hotel, and (3) check bath plug operation as part of daily housekeeping ;-D

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mads N, General Manager at Mercure Milton Keynes Abbey Hill, responded to this review, October 20, 2013
Dear TRZR,

Thank you very much for your review which was both very constructive and informative and gave us all a good insight into your recent stay with us.

I was very happy to read that you did have a good overall stay with us but must apologise for the small issues you experienced as well. I have shared your comments with the entire team and it has been very helpful to all of us.

We are in the final stage of an extensive refurbishment and some hallways and public areas have been effected causing us to create detours for guests getting to some of the bedrooms in the west wing of the hotel, please accept my sincere apology for these issues and I can assure you that the refurbishment will be finalised very shortly and all access routes to bedrooms will be back in good working order.

The cold water issues you reported have been investigated and rectified please accept our apologies and we can assure you that this will not be an issue in future.

I was very pleased to read your comments regarding your breakfast as we do pride ourselves of our restaurant and the quality of food that we serve, I have shared your comments with the chef and restaurant team who were very encouraged by your comments,

Again thank you for your feedback it has been most helpful in helping us to make guests stay with even better and we are all looking forward to your next visit,

Kind Regards,
Mads Nielsen
General Manager
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183 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • German first
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English first
Plymouth, England, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 7, 2013

We picked this hotel following a recent stay in a double-tree by Hilton. We were looking for hotels with a similar level of price and luxury/appointment, and this seemed to be one of those. Our overall experience was a bit of a mixed bad though.

The receptionist on arrival, though polite and just about pleasant, seemed disinterested in our arrival and gave us the minimum of effort and information. I have come to expect a more jovial welcome from a hotel. I cannot fault this too much though...at no time was she unpleasant to us.

Our room was lovely, fantastic bed, nice telly and nice double shower etc, though disappointed to see the bedside lamps appeared not to work, and if they did, they were not easy to work out. I am also not a fan of the card in the door socket for the lights bit, it makes it awkward if one of the party wants to go to the car a few times to bring things in and the other has to keep getting up to let them in.

We went down for the meal. our leek and potato soup seemed more like hot water with green food colouring. After attempting to stomach it we decided to send it back. To his credit, our server was very apologetic, sorted it out for us, and he was actually a great asset to you. Not sure who he was, but if you can see who was the waiter on Saturday around 7, please pass on our congratulations on a great job. The rest of the meal was great, let down only by the fact that the fumes from the volcanic cooking our neighbours ordered is very overpowering,,,and as the placement of the tables is bordering on cramped it was a little much,

Our sleep was very good, great blackout curtains and no noise until 8.30 which is to be expected. At checkout though I had a complaint to make. There was a bizarre error with out bill where despite paying £16 each at time of booking for our meal, the receipt showed it as £13 paid. This resulted in an incorrect balance. We tried explaining this to the receptionist, but her attitude was poor. My explanation was very basic, made sense, but she kept coming back to me with some statement about the meal price being okay, which only served to highlight my point, and she still couldn't see it. Her manner was condescending and impatient throughout. Luckily the manager had been listening whilst working around the corner, had looked into the bill, and was unable to correct it for us. His explanation about how the system worked seemed odd to me, but at the end of the day he corrected it and I was grateful for his help with this.

As a further point, should they not put this themselves...another gentleman needed to complain after us, when he said to the lady (and he was not impolite, merely giving her a heads up to the annoyance to come) 'I need to complain', her response of 'What's the complaint?' was short, sharp and annoyed. I think the correct response is 'I'm sorry to hear that Sir, how can I help?'.His complaint was more disturbing though...somehow a pair of drunk guests had been given a key card for his room, and entered the room, where he was sleeping with his pregnant wife and child, at 1am. Her explanation had more a feeling of an excuse than anything else, and she was unapologetic. Nor did she even begin to offer any recompense, and it was clear she was hoping he would walk without any further fuss. VERY POOR. As I made my complaint and he made his, it was clear from the rolling eyes around the reception that no-one thought much of her service. It might also be prudent to teach her to speak proper English. 'They was there wasn't they?', and 'nuffink', and not words I've ever heard in a well-turned out hotel. It also doesn't add much credibility to her case when she argues with customers.

So on the whole, there were peaks and troughs. Sadly the latter experience left a bad taste in our mouths and we didn't really feel like we got the best value from our stay. This can be easily fixed though by retraining or re-appointment, and by checking the soup!

Room Tip: No tips needed, it seems all rooms are probably very good, though beware king beds are very high
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mads N, General Manager at Mercure Milton Keynes Abbey Hill, responded to this review, October 15, 2013
Dear Rob W,

Thank you very much for your comments which I read with great interest as it gave us great constructive feedback relating to all aspects of the hotel.

I was very disappointed to read about your experience during check out as we strive to give all our guests a pleasant stay, however if issues do occur we also strive to solve them quickly and efficiently which I can see was not the case during your check out.

Please accept my sincere apology and rest assured that I have taken steps to ensure that this will not happen again, all our staff members are trained to deal with all situations that might arise during guest stays and we always have a manager on duty to assist guests with any issues they might have during their time with us.

I was pleased to read that you enjoyed your bedroom and did have a pleasant sleep while staying with us. Your feedback regarding the restaurant has been shared with the Head Chef and Food and Beverage Manager who found it most useful,

Again thank you for taking the time to share your experience with us as this helps us improve our service,

I do hope that you will consider visiting us again in the future as we would like to give you a truly hassle free stay,

Kind Regards,
Mads Nielsen
General Manager
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Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 5, 2013

We attended a charity disco raising funds for Milton Keynes Hospital. The bar area was bright and welcoming, and a pleasant place to spend some time before going into the disco.The function room was well decorated and all of the staff were helpful and friendly. We plan to try the restaurant next time!

Room Tip: We didn't stay overnight, merely attended a function.
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mads N, General Manager at Mercure Milton Keynes Abbey Hill, responded to this review, October 15, 2013
Dear Annscott,

Thank you for your comments regarding the Event you attended at our hotel. We have a long standing partnership with MKFM and we were very pleased that we could assist them with this charity event raising funds for people in need.

I will share your comments with our team and we look forward to you visiting our restaurant.

Kind Regards,
Mads Nielsen
General Manager
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 4, 2013

Had an amazing stay, thank you to the entire staff especially the Restaurant which made our night, also great cocktails ;)

Room were huge and the beds amazing, nice touch with the heated floor good for the mornings. Can't flaw it will definitely be back

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mads N, General Manager at Mercure Milton Keynes Abbey Hill, responded to this review, October 15, 2013
Dear Qbart,

Thank you very much for your kind words, it is always a pleasure to receive positive feedback and I am sure that it will serve as an encouragement to the entire team,

We are all looking forward to your next visit,

Kind Regards,
Mads Nielsen
General Manager
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Huddersfield, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 30, 2013

I had booked this hotel for my partner as part of a birthday event (Visiting Silverstone race track for BTCC). I got a good deal on a 'Luxury/Superior/Privilege room due to booking in advance on their website and had chose this hotel over other available hotels in the area due to some good reviews I had read.

However, upon arrival the receptionist was far from welcoming and struggled to even find our prepaid room reservation. Following the cold first impressions, we were advised that the hotel was undergoing refurbishment which meant that we had to De-tour outside across damp/moist grass, through a live wedding party and around a bouncy castle to get to our room (165).

First impressions of the room were ok, but short lived when we had realised that nothing in this room was 'Luxury/Superior/Privilege' having compared to a previous business stay in a standard room. The receptionist even placed a 'Optional room upgrade leaflet' in our card booklet, which suggested that we were infact in a standard room.

We proceeded to ring through to reception to discuss our concerns and was told that we were only listed for a standard room on their system and despite us trying to explain that the invoice/receipt printed from their system upon arrival stated 'Superior/Privilege' we were told that even if they wanted to upgrade us, they couldn't as they had all been taken and infact overbooked by 2 (a room that we had already reserved and paid for a month prior). Having expressed our dissatisfaction, they advised us to come back up to reception to discuss the matter further but only when we were passing??

In addition to our mood already being spoilt, the wedding party was actively being held outside our room in the rear garden/patio, complete with a children's bouncy castle. This didn't bother us to begin with, however the noise level throughout the evening of screaming children carrying on till way after midnight didn't improve our stay in the slightest. I don't like to be a party popper but I don't think it would have taken much thought or prior planning to put us in A) The superior room that we had already paid for and B) Away from the event noise, given we were not part of the wedding party.

The cleanliness of the room was ok, however following our main issue being provisionally dismissed by the staff, we had a deeper inspection of the room which revealed:

*Blue pen marks on pillow cases.
*Crumbs on the carpet (noticed when stepping on them).
*Light above main 'dressing table' mirror not working due to no bulbs.

*No hairdryer in our room - Had to ring through to reception 3 times to resolve. Received hairdryer at 8am the next morning after ringing reception again which made us late for the birthday event at Silverstone Race Track.

*Kettle still had water in from a previous visitor (unsure on how long it had been in there).

*Spiders/cobwebs present in the room.

*Room was somewhat cold despite heating being on full 30 degrees - May have been due to fire exit being left open all night for guests to access this area of the hotel due to corridors out of use for refurbishment.

Breakfast - pretty standard, food was of a tepid temperature.

Overall, a very disappointing stay.

Unfortunately, our issues were not resolved to satisfaction upon re-visiting reception and we will now pursue with the general manager of this hotel.

I would not recommend using this hotel.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mads N, General Manager at Mercure Milton Keynes Abbey Hill, responded to this review, October 4, 2013
Dear Tia,

Thank you very much for your feedback regarding your recent stay, I was so very disappointed to read about your experience and must apologise for the issues you faced.

I must apologise about the noise you experienced from the bouncy castle which will not be repeated again in future.

We are going through a refurbishment at present time that has disrupted the daily running of the hotel so please accept my sincere apology for the issues this caused during your stay, we are in the final stage and will have this finalised very soon.

I am currently investigating with our housekeeping department the issues you reported as we have a very high cleaning standard in the hotel this was particular disappointing for me to read and I will be taking this matter further.

I have your contact details and will be contacting you directly to discuss the problems you faced in more detail.

Again please accept our sincere apologies,

Kind Regards,
Mads Nielsen
General Manager
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 29, 2013 via mobile

I had booked this hotel for my partner and I and chose it over other hotels in the area due to some good reviews I had read.

However, we arrived and the receptionist was far from welcoming and after 1 minute I was £105 down as this is how much the rate was for the king room. I expect from paying
This rate that staff would be welcoming and I could expect a pleasant stay.

However, there was a wedding being held which didnt bother me to begin with as I appreciate that it is wedding season. Yet when arriving at our room (161) we had been placed directly opposite a giant bouncy castle which was part of the wedding party. I am not being a party popper but I dont think it would have taken much thought or prior planning to put us i. A room away from this given we were not part of the wedding party. The noise wasnt too bad until it reached the evening where the only sound to be heard was screaming children until way past midnight. I didnt complain as i am not usually one to make a fuss but on reflection I feel quite ripped off by this hotel. Oh another thing we had to go on a wild goose hunt for the room in the first place as the corridors were shut off due to refurbishment!

The cleanliness of the room was ok - only a couple of milk sachets not enough for the two of us - would expect a bit more given the room rate.

Breakfast - pretty standard, food was of a tepid temperature.

Overall I feel quite disappointed with my stay and will reconsider my choice of hotel next time.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mads N, General Manager at Mercure Milton Keynes Abbey Hill, responded to this review, October 4, 2013
Dear Charlotte,

Thank you for your review of your recent stay with us, I must apologise for the noise from the bouncy castle which will not be a feature we will be having in the future as we want all our guests to enjoy our hotel and their stay.

I very much value your comments regarding your breakfast which I have investigated with my Head Chef and measures are put in place to avoid this in future please accept my sincere apology.

We do hope that you will give us the opportunity to give you a truly hassle free stay and visit us again on your next visit to Milton Keynes,

Kind Regards,
Mads Nielsen
General Manager
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Additional Information about Mercure Milton Keynes Abbey Hill

Also Known As:
Mercure Milton Keynes Abbey Hill United Kingdom
Address: The Approach, Monks Way, Two Mile Ash, Milton Keynes MK8 8LY, England (Formerly Abbey Hill Hotel)
Phone Number:
Location: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Milton Keynes
#2 Luxury Hotel in Milton Keynes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Milton Keynes Abbey Hill 4*
Official Description (provided by the hotel):
Mercure Milton Keynes Abbey Hill provides a tranquil setting for wedding, meetings or events and has 88 newly refurbished bedrooms with a modern and contemporary design, each with free Wifi. ... more   less 
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