Just returned home after a weekend visiting friends in Milton Keynes having stayed Friday and Saturday B&B at the Mercure Abbey Hill, Milton Keynes. Had left a message on the online booking facility to call me Friday during the day about an 11pm very late check-in Friday evening, but no call so had to call back myself - "nothing to worry about, 11pm would be fine" and they would make up the sofa bed for the little one (3). When we arrived and finally checked in (24 hour no problem), although we were a little tired, and i'm sure the night porter gave excellent directions, we felt the signage to rooms could be improved. Some signs to rooms were just computer print outs stuck on doors, so perhaps others had identified more was needed. As per my earlier telephone call, the sofa bed had been made up for my little one, but sadly it then blocked the wardrobe doors from opening fully but we laughed and made do. Very well presented room decor and facilities, tea/coffee, large TV etc..(made us laugh skipping through channels as seemed to have more porn than normal channels!). A few complimentary bottles of water in the room fridge and the usual sewing kit, shoe shine sponge and shower cap for those that might need them! My daughter liked the shower cap she said it made her look like a chef for some reason, so made us smile. Very quiet night, comfy bed but sadly awoke to cold water only for washing / shave. Perservered and took a shower which was hot but the soakaway was blocked so ended up having a shower / shallow bath combo (i should add that the bath although usual shape, not corner type, is (almost) a jacuzzi type - just more water required on the jets. I got dressed and went to ask for help (when I remembered my route to reception without the signage). Reception were great and couldn't do enough, they said if they couldn't fix the issue they would move us to another room - which was kind of my minimum expectation though tbh! A very nice lady came to the room, and apologised to my wife (still in bed) for the inconvenience. She said the hot water had been turned on now and would take a look at the bath. She proceeded to leaning over into the bath but forgot she had her mobile phone in her top pocket, poor love, and and it dropped into my bath (shower) water! She sorted the problem soon enough, and it gave us something to talk about for 5 mins as she left to dry her phone handset as we went for Breakfast.
Buffet style breakfast all you can think of and as much as you want - chef on hand to cook other specialities to order, or just a fried egg if you so preferred! So perfect 10/10 from us.
Didn't really see much else of the hotel, but then again I don't think there was anything else. The outside area with plastic weave furniture looked nice too and I imagine in summer time would be nice with the cushions on.
So in summary Mercure Abbey Hill...not quite excellent, but very good (and a lot higher than an average rating which would be unfair). (1) If you ask for guest instructions pre-booking read and act on them, (2) Please turn on in the hot water, even if only limited guests are in that remote part of the hotel, and (3) check bath plug operation as part of daily housekeeping ;-D
- Official Description (provided by the hotel):
- Mercure Milton Keynes Abbey Hill provides a tranquil setting for wedding, meetings or events and has 88 newly refurbished bedrooms with a modern and contemporary design, each with free Wifi. ... more less
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- Also Known As:
- Mercure Milton Keynes Abbey Hill United Kingdom