We stayed here because it was convenient for visiting a hospital so were fairly fraught and after checking in went out only to return late evening. The hotel is part way through a complete revamp - our corridor was half old, empty rooms and half brand new ones. The smell of paint was a bit overwhelming and persisted in the room. The room itself was nicely appointed with a big bright abstract painting, wardrobe, desk and chair with mirror and a nice shower room. The bed (what they call zipped - i.e. two singles forming one (very large) bed (I had asked about their 'kingsized' beds to be told they were five feet wide, whereas the zipped ones were six feet wide). It was also about the highest bed I've ever slept in, my feet could not be flat on the ground when I sat on it and my wife's feet dangled in the air. It was a very comfortable bed, however, the bedding was not really 'fit for purpose' as the bottom sheet was not long enough to tuck under the mattress, so it rode up a little in the night. The furnishings were fine, including a wide flat screen TV. Having said that I think that the owners will find laminated board a false economy in a year or so it will probably look tatty, wood would live longer.
There was a small kettle and coffee etc and a hairdryer built into a drawer. A bedside phone connected to reception and all lights could be worked from bedside switches. So far so good.
The heating system did not appear to be working and there was a convector heater beside the bed which, as it was a very cold night, we had to resort to so the air was uncomfortable dry and stuffy while the floor stayed freezing. There appeared to be no heating in the bathroom and it was very cold in the morning. The biggest drawback was the lack of information... in the entire room there was just one leaflet about the complimentary bottle of water (with a £5 tag if you took the bottle away!) Nothing explained how the heating worked, or the telephone or TV etc. We were late into our room so gave up trying to figure out the heating and just went to be too tired to watch TV.
We braved the icy shower (which was a good size and nicely powerful). We decided to check right out without sampling the overpriced breakfast where there would have been a bare few coppers left out of £30 for the two of us.
We complained about the heating to be told there was heating in the form of the convector heater, but the aircon was not connected as the re-furb was not complete... this might well have effected our decision to stay had we known in advance. We were also told there was underfloor heating in the bathroom - had we turned it on? I felt my ire begin to rise so asked through gritted teeth if we were supposed to hit upon that through a lucky guess. We also pointed out that the cheap and nasty hair dryer over heated and cut out before my wife's (short) hair had even half dried.
We also found the hotel very uncompromising on our asking for a credit note for checking out a day early due to rather difficult circumstances. Apparently it was company policy to be inflexible.
So what could be a pleasant well appointed hotel was marred by lack of information and that is bad management, whereas the inflexibility is just bad business!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to complete the review on tripadvisor following your recent stay with us.
Report response as inappropriate
It is good to see that despite these minor issues you still appear to have generally enjoyed your stay with us scoring the guest rooms, cleanliness and sleep quality highly. We will, of course, take your constructive feedback regarding the guest room on board and deal with these matters.
The hotel is in the latter stages of a total refurbishment and renovation program which has lifted all facilities to a 4 star standard, these works will shortly be completed and will I am sure improve our hotel greatly, and we can only apologise that you fel that this had effected your stay and you chose to leave us early.
We hope that you will choose to stay with us again soon and will notice improvements as we gradually move all standards upwards to give even higher levels of guest comfort and service
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.