After a poor experience at the restaurant for my wife's birthday on 23.11.13, I thought that I would read the reviews on here to see whether anyone elses experiences were similar to ours. Having read several of the existing reviews (and the rather combative responses from management ) it appears that there is a thread running through many; the restaurant is fine, unless you have a problem/issue/request with either facilities, service, or food. Obviously id prefer to have a meal without incident, but on the evening in question, my daughters meal arrived with a hair in it. Upon raising this with the waitress, my daughter was asked by the waitress what she wanted [the waitress] to do with it. When my daughter asked for the meal to be replated, the waitress obliged but returned with what I assume can only be a message from the affronted chef that "I dont know whose hair that is, because the chef is a[sic] ginger".
I dont know whether this was the intention, but it felt as though the restaurant were suggesting it was my daughter's hair. That the hair was dark, my daughter has blonde hair and the waitress was a brunette appeared to have escaped the restaurants attention.
I chose the ongelet steak, and upon ordering made three separate and very clear requests for the steak to be cooked medium and specifically without blood. The waitress came back to say that the chef liked to cook ongelet medium rare but I reaffirmed my desire for it to be cooked medium. Nevertheless, it arrived rather bloody.
My wife's lamb tasted more like liver which again seems to be repeated in other reviews.
We brought all of our comments to the attention of the restaurant but were offered no apology from management nor gesture of goodwill.
I do appreciate that mistakes happen and that things do not go to plan 100% of the time. However,it is how issues are handled which separates an average restaurant such as this from the level of restaurant that momentum appear to position themselves (and certainly price themselves).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.