We took our 2 nephews to the play area and we were told we could order our food to arrive after their time was up. (You pay for an hour of playing and we ordered just after we got there.) The cashier gave us our table number and told us we just go to the restaurant next door when the hour of play was done.
Queue 10 mins later when a waitress brought our food out to the play area. Myself and the cashier told her we weren't ready and the waitress said to come to the restaurant ASAP. The kids got 15 mins of play and we begrudgingly went to our table.
The table was sticky and filthy. The cutlery was dirty and we had to go from table to table to find ones which were clean.
They brought the same food back to us again 10 mins later. It was cold.
I ordered a jacket potato which was tiny, cold and undercooked.
I sent it back. They brought me another which was only HALF a potato and still cold.
The waitress was nice when I told her. She said the manager would come to us at the end of our meal. We finished as much of the food as we could.
Waited for the manager for 15 minutes. Plates still in front of us. I could see the manager sat opposite the bar doing nothing.
Finally we got bored and left. No offer to reduce bill etc. You have to pay before you eat and we couldn't be bothered dealing with them any longer.
Kids wanted to continue the rest of their play but we were told we would have to pay again, even though we didn't get 45 mins which we paid for.
Won't be going again. Rubbish microwaved food.
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