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“Usual Holiday Inn Standards” 2 of 5 stars
Review of Holiday Inn Bolton Centre

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Holiday Inn Bolton Centre
3.0 of 5 Hotel   |   1 Higher Bridge Street, Bolton BL1 2EW, England   |  
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Ranked #6 of 13 Hotels in Bolton
Nottingham
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Usual Holiday Inn Standards”
2 of 5 stars Reviewed October 29, 2010

Booked this hotel as I had some PP points to use up, I was pleased I didn’t part with actual cash for the stay...

Booked in to a standard double room the main room area was clean enough, although the TV didn’t really work and the bed was a tight double...

The bathroom really let the whole experience down with broken tiles and dirty surfaces, but from previous experience this is a standard holiday Inn thing to expect. Unless you find a newly decorated one.

We were pleased to see the hotel had a pool and sauna. But I wouldn’t get your hopes up, the whole pool area was really dirty with a wooden box over the Jacuzzi and filthy changing rooms.

  • Stayed October 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibolton, General Manager at Holiday Inn Bolton Centre, responded to this review, November 1, 2010
Thank you for your constructive feedback following your recent stay with us. I was disappointed to learn that the standard of cleanliness you encountered during your stay was not up to the standard expected. All of your comments have been noted and have been passed to the relevant departments for action. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

Thank you again for bringing these issues to our attention and hope that this will not stop you from choosing to stay with Holiday Inn again in the future.

Regards

Dieter Koch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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387 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Lancashire
Top Contributor
138 reviews 138 reviews
102 hotel reviews
Reviews in 78 cities Reviews in 78 cities
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed October 21, 2010

Room was roomy enough and well enough equipped without being exceptional. handy location just on edge of main shopping area but easy to drive to and with a lot of parking. Very efficient check in/out. Was relatively cheap and would use again.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibolton, General Manager at Holiday Inn Bolton Centre, responded to this review, October 25, 2010
Thanks very much for your comments. I was very pleased to hear that everything went well during your stay and hope to welcome you back to the Hotel in the not too distant future.

Regards

Dieter Koch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed October 20, 2010

I came here with a leisure group and first impressions were good. However no-one could replace a light bulb or battery in the safe in my room. I changed to another room eventually but it smelled strongly of cigarette smoke. The cleaning staff were great but let down by maintenance issues.
Very expensive bar staffed by untrained but willing bar staff, bought me red when I asked for sauvignon blanc.
Lack of organization meant meal service tended to the shambolic. Young duty manager on last evening and next morning working his socks off to feed our party and a business group in adjacent suite. Well done he!

  • Stayed October 2010
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibolton, General Manager at Holiday Inn Bolton Centre, responded to this review, October 25, 2010
Thank you for taking the time to write a review following your recent stay with us. I was pleased to hear that you found the Housekeeping Team to be great and that the Duty Manager worked hard to accommodate you. I have noted all your concerns and have passed them on to the relevant departments for action.

We have recently recruited extra staff members who are currently being trained to cover a very busy Christmas period, which starts for us at the beginning of November. Please accept my apologies that you were served the incorrect drink this should have been checked by an experienced staff member before service.

I would like to thank you for your constructive feedback and to assure you that all comments are acted upon and used to improve the products and service we provide to our guests.

Thanks again for bringing these matters to our attention and I hope this will not stop you from choosing to stay with us again in the future.

Regards

Dieter Koch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Godshill, United Kingdom
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 4, 2010

Spent 3 nights here, Friday, Saturday and Sunday. Reception was great, room was ready. Small problems with room, bulbs out and AC not working. Maintenance Man Bob was an absolute diamond, nothing was too much trouble, everything sorted quickly but couldn't get AC to work, so he immediately orgainised a room change, and helped us move next door. Well done Holiday Inn you have a treasure there, and many thanks to Bob.

I would add that I found the room a little 'snug' for a Holiday Inn, more 'express' size. Kept bumping into the basin when walking into the bathroom.

There was a wedding reception Saturday evening, no problems with noise. Sunday there was a Wedding 'Show' only problem there was that the Car Hire Company used the only 2 disabled parking bays to display their cars.

Breakfast comes highly recommended, plenty of choice, and hot food was just that Hot!!.

Did not use Lounge/Bar/Room Service so cannot comment, but all in all I found this hotel superb and would definitely recomend. Despite its ' City Centre location, noise was not a problem for us.

My one gripe - I booked online and a week prior to my visit I need to add one extra night. I did this too online, and somehow ended up with my original booking + the extra day and another completely new booking for all 3 nights. Obviously I did something wrong, so I telephoned the hotel immediately, and when I spoke with Reservations I did find the person I spoke with rather 'abrupt' firstly telling me that I would have to book the extra day seperately and that my booked rate (for the erroneous 2nd booking) would have to be paid for even if I cancelled, but that on this occasion she would allow me to cancel, although she really should not!). Must admit I felt somewhat apprehensive until I arrived and found all was ok with my reservation.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibolton, General Manager at Holiday Inn Bolton Centre, responded to this review, October 6, 2010
Thank you for your review following your recent 3 night stay with us. I was very pleased to hear that despite a few issues with your room when you arrived we were able to rectify things for you and that you had an enjoyable stay. It is always pleasing from my point of view when a Team Member has made a difference and I have passed your kind comments on, especially to Bob.

I would also like to take this opportunity to thank you for your constructive feedback which is very much appreciated as it helps us to focus on what is important to you. All comments are acted upon and used to improve the products and service we provide to our guests and we have recently introduced complimentary ear plugs for our guests who are disturbed by Town Centre noise based on feedback received.

Thanks again for your comments and I hope that you will choose to stay with us again in the not too distant future.

Regards

Dieter Koch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woking
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 20, 2010

Have stayed at this hotel several times when taking our mother to visit relatives and friends in her old home town of Bolton. It is very well situated near the centre of town. Every time we have had a problem with our booking. This time the duty receptionist told us that we should have booked direct with the hotel rather than online as then we could have had our choice of rooms (as I had requested on the booking confirmation I brought with me). I said that surely it was up to us who we booked with and that the hotel must have arrangements with agencies to pass on information but apparently not.

We went to breakfast the next day and the duty manager said that we were not down on his list for inclusive breakfast. I again got our my confirmation booking and showed him that our booking was inclusive of breakfast. For a full 10 minutes he proceeded to question us about our booking and wanted to take away the booking sheet to reception but I told him I had already shown them. By that time we felt awkward and I said did he mind if we now had our breakfast as we were here on a few days break and he was spoiling our day.

We sent for room service on the second day as mum was tired. We ordered jacket potato with bacon and cheese. When it arrived there was only one knife and fork and the cheese was virtually not existant -one sliver on top of the bacon and the potato was almost cold. Anyway after a few minutes the room service man came back and asked us to pay for the meal by cash as he couldnt put it on our bill as our type of booking wouldnt allow it. At the time I showed him the potatoes and asked if we could have some more cheese - didnt mention they were cold as I felt sorry for him - he was only young and very pleasant (Daniel I think). He brought a little ramakin size amount of cheese up !! By this time he looked quite exhausted and had to go down again to bring my change up !

The restaurant staff need to be a bit more cheerful and attentive - once we got asked if we wanted a drink of tea or coffee and the other days none of the staff seemed interested. It would make a big difference if they were a bit more friendly.

The bar staff were friendly and helpful. The kitchen staff kept walking around at night with their dirty tea towels hanging out the back of their trousers which wasnt very nice - there were two wedding parties on while we were there too and I am sure this doesnt look good for the hotel. The manager needs to organise the staff better.

Anyway to finish off I reluctantly went over to check out at reception wondering what would happen and the young lady was very pleasant and duly told me that I didnt have to pay as I had already paid on the Thursday I arrived ! I said that that was news to me as the receptionist didnt ask me if I wanted to pay or even told me that I was paying up front for the three nights stay. So I looked at the receipt and realised they had now charged me VAT on top of my original amount which was supposed to be all inclusive. The reception manager was called and after about 20 minutes he managed to sort it out and refund the £60 taken out of my account without my consent on the first night we arrived.

A lesson to be learnt is that if staying at this hotel make sure you bring printed booking confirmation with you or you could be in trouble - or debt :) :)

  • Stayed September 2010
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibolton, General Manager at Holiday Inn Bolton Centre, responded to this review, September 24, 2010
Thank you for your review from which I was disappointed to learn about the issues you encountered during your stay.

I have investigated each issue with the relevant department heads concerned and would apologise for the service you received which was not up to the required standard and has highlighted some training issues which need to be addressed.

This is clearly not up to the required standard of service which should have been afforded to you and I apologise for any inconvenience or embarrassment this may have caused. We do strive to deliver excellent customer service at all times and hope that these issues will not stop you from choosing to stay with us again in the future.

Regards

Dieter Koch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex
Top Contributor
135 reviews 135 reviews
17 hotel reviews
Reviews in 61 cities Reviews in 61 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 2, 2010

Pleasantly surprised by this hotel - helpful staff, perfectly adequate room, breakfast very good, bar food good enough. Nice, spare, light environment.

  • Stayed August 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibolton, General Manager at Holiday Inn Bolton Centre, responded to this review, September 9, 2010
Thanks for your comments. Pleased to hear that you were pleasantly surprised by the Hotel, the nice light environment and that you enjoyed your breakfast and bar food. It is always pleasing to me when our staff get a mention so was delighted to hear your found them to be helpful. I hope you will choose to stay with us again in the future.

Regards

Dieter Koch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 30, 2010

I found the room clean and in great condition. The bed was very comfortable and the room was quiet and a good size.

There were plenty of spaces in the carpark when I arrived . Check in was fine, staff were friendly.


Would definitely stay again.

  • Stayed July 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibolton, General Manager at Holiday Inn Bolton Centre, responded to this review, September 9, 2010
Thanks for your review. I was pleased to hear that you found the bed very comfortable and that you were happy with your room. I was also pleased to hear that you found our staff to be friendly. I hope you will choose to stay with us again when you are next in the Bolton area.

Regards

Dieter Koch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Bolton Centre

Address: 1 Higher Bridge Street, Bolton BL1 2EW, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Bolton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Bolton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Bolton Centre 3*
Number of rooms: 132
Official Description (provided by the hotel):
Holiday Inn Bolton Centre is within easy reach of the M6, M61, M62 and M60 motorway networks making us ideally situated for both business and leisure. A large hotel boasting 132 bedrooms including 7 Executive bedrooms all with individually controlled air-conditioning. For conferences and events, Holiday Inn Bolton Centre can accommodate upto 340 delegates. We will ensure your conference, function or event runs like clockwork. Our superb facilities include wireless internet access. So for a successful conference in Bolton , look no further. We also boast the perfect venue for civil ceremonies and weddings in Bolton with our very beautiful Cloisters suite, a converted church and hidden jewel of the North West. And for a place to dine, the stylish Lounge Bar and Restaurant offers cuisine to suit all. Our leisure club, includes an indoor swimming pool, sauna, and gym. Local attractions include The Reebok Stadium, home to Bolton Wanderers, Old Trafford, home of Manchester United and City of Manchester Stadium, home of Manchester City FC the Trafford Centre, is close by aswell as other places of interest such as The Lowry Centre, Bury, Blackburn, Horwich, Chorley, Manchester, Oldham, Heywood, Rochdale and Darwen. In accordance with English law this hotel is non-smoking throughout. ... more   less 
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Also Known As:
Holiday Inn Bolton Centre Hotel Bolton
Bolton Holiday Inn

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