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“A good nights sleep” 4 of 5 stars
Review of Crowne Plaza London-Gatwick Airport

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Crowne Plaza London-Gatwick Airport
4.0 of 5 Hotel   |   Langley Drive, Crawley RH11 7SX, England   |  
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Ranked #13 of 25 Hotels in Crawley
Chester, United Kingdom
Top Contributor
61 reviews 61 reviews
32 hotel reviews
Reviews in 41 cities Reviews in 41 cities
21 helpful votes 21 helpful votes
“A good nights sleep”
4 of 5 stars Reviewed December 11, 2012

This was the second time I've stayed here and the service was excellent. Reception staff were very helpful and the room itself was huge as was the bed. Bathroom was also well provided with both bath & shower. The rooms were clean and the bed very comfortable.
My only niggle is with breakfast as with most hotels it's now a breakfast buffet so not always piping hot and overdone eggs not what you would expect for the price.

Room Tip: Book early on the web
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationslgw, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, December 16, 2012
Thank you for taking the time to share your comments with other travellers on Trip Advisor, following your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I was delighted to read you comments about our reception team, we do try to make every guest feel special.

I do hope that we will be able to welcome you back to the hotel in the near future.

Kind Regards

Sue Springett
Guest Relations Officer
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1,257 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
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Cornwall, UK
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 10, 2012

I recently stayed here the night before our early flight from Gatwick. The hotel is lovely, very clean and smart, we were greeted straight away at check in by the friendly receptionist and we got to our room quickly without any fuss. The room was nice, quite small but all we wanted for a one night stay. Tea and coffee making facilties, magazines, and shower gel were all provided which was a nice touch. We used the lounge to have our tea as the 'Cube' restaurant was closed when we went down, lovely food and quick service. Quite pricey but you expect this for a 4* hotel. We didn't use the pool or the sports bar but they both looked lovely. The bed was really comfy and had loads of pillows! We had to check out at 4am and again this was really quick and fuss-free and the receptionist was really friendly despite it being so early! The only thing that I didn't like about the hotel was the price they charge for car parking! We parked at the hotel the night we stayed and it costs £10 a night. It is convenient and they provide a shuttle service to and from Gatwick north and south terminals but we found £10 a night quite alot, especially if you're going away for a week! We used the Airparks parking which is just up the road - very good price and quick transfers to and from airport and again fuss-free, would definately recommend this car park if you're staying at the Crowne Plaza!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 10, 2012

Stayed here with work recently for a few nights. Rooms are small, service is pretty poor. There is a gym and swimming pool however neither are anything special. The pool certainly is impossible to swim lengths in. Bar prices are fairly typical for airport hotels i.e. expensive! And the restaurant is nothing to write home about. My tip: avoid the kedgeree as breakfast as I ended up in bed for two days with food poisoning!

It's only redeeming feature is that it is fairly close to Gatwick airport and the centre of Crawley, So unless someone else is paying, I would avoid it. If you do have to visit Crawley, and everywhere else is full then you have my sympathies. The airport is about a 10 minute taxi ride away when there is no traffic.

In summary; overpriced and underwhelming.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelations4, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, December 28, 2012
Thank you for posting your review on Tripadvisor following your recent stay at the Crowne Plaza London-Gatwick Airport.

I was sorry to read that you found the rooms small and the service poor. I would like to take this opportunity to explain that we have a variety of different sized rooms, priced to suit our guest's needs. Our Bar prices are in line with other hotels in the area.

Kind Regards

Robert Nipper
General Manager
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Reigate, UK
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 10, 2012 via mobile

Only stayed there one night. There was a couple of difficulties at reception as we chose to pay cash. This caused some problems as they wanted to charge a deposit. Wow! Then we found the key wouldn't unlock the door. Still an "angel" from reception brought up two new card keys which worked immediately.

The bathroom was nice - big bath. The best was the deliciously comfortable bed.

Watch the extras though, where other hotels offer wifi and breakfast as standard, not here. They are all added extras that can add an extra £20 for the night. Shame on you Crowne Plaza

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationslgw, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, December 11, 2012
Thank you for posting your comments onto Trip Advisor following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

I would like to thank you for your lovely comments about our reception staff and the comfort of your room, in particular the comfortable bed.

If you choose to stay in the future you might like to upgrade to a Club Room which includes access to our Executive Club Lounge and a Continental style breakfast . This option will give you the extra luxury of the Club Room and also the breakfast .

I do hope that we will be able to welcome you back to the hotel in the future.

Kind Regards


Janice Puddephatt
Guest Relations Manager
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Cardigan, United Kingdom
Top Contributor
62 reviews 62 reviews
7 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 9, 2012

The staff at reception were polite & efficient.
Our room was a bit small & the dark walls made it seem more so, but it had a very comfortable bed & was very clean. The bathroom was fine.
The only niggle was lack of decent signage to the car park - it's just off a roundabout & needs to be very clear.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationslgw, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, December 11, 2012
Thank you for sharing your comments following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

I am pleased that you enjoyed your stay with us and found your room very comfortable.

The signage for the Car Park is on the barrier, although if you are not familar with the hotel it may not be clear as you drive in . I will feedback your comment to our General Manager .

I do hope that we can be of service to you again in the future.

Kind Regards

Janice Puddephatt
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 7, 2012

What you see is what you get from a Crowne Plaza hotel. We had a really clean room and the worlds most comfortable bed. Had a nice bar area to relax and enjoy a glass of wine or two. My only problem was I left my car under a tree in the car park and it got covered in bird pooh, so to save you cleaning your car windscreen in the morning don't park under a tree. But this was my fault not the hotels

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationslgw, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, December 10, 2012
Thank you for taking the time to share your comments with other travellers on Trip Advisor. I was pleased to read you enjoyed your stay, and the hotel exceeded your expectations in comfort. Your feedback is important to us.

Kind Regards

Paul FitzGerald
Director of UK Operations
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Derby, UK
Top Contributor
84 reviews 84 reviews
22 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 3, 2012

We recently stayed at this hotel prior to a trip to USA and had a good experience. Check in was fast and efficient. The rooms were lovely and spacious, also spotlessly clean and nicely decorated. Toiletries and towels in the bathroom were very good.

We used the shuttle bus that runs between a few hotels and the airport which is £5.50 for two or £3.20 for one.

Highly recommended!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationslgw, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, December 4, 2012
Thank you for posting your feedback and comments on Trip Advisor following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

Thank you for your complimentary feedback about our rooms and the efficiency of your check in experience. I am pleased that you enjoyed your stay with us.

We look forward to being of service to you in the future.

Kind Regards

Paul FitzGerald
Director of UK Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza London-Gatwick Airport

Address: Langley Drive, Crawley RH11 7SX, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Crawley
#11 Romantic Hotel in Crawley
#11 Family Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating. ... more   less 
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Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza

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