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“Great airport stopover” 5 of 5 stars
Review of Crowne Plaza London-Gatwick Airport

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Crowne Plaza London-Gatwick Airport
4.0 of 5 Hotel   |   Langley Drive, Crawley RH11 7SX, England   |  
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Ranked #13 of 25 Hotels in Crawley
Derby, UK
Top Contributor
78 reviews 78 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
“Great airport stopover”
5 of 5 stars Reviewed December 3, 2012

We recently stayed at this hotel prior to a trip to USA and had a good experience. Check in was fast and efficient. The rooms were lovely and spacious, also spotlessly clean and nicely decorated. Toiletries and towels in the bathroom were very good.

We used the shuttle bus that runs between a few hotels and the airport which is £5.50 for two or £3.20 for one.

Highly recommended!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationslgw, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, December 4, 2012
Thank you for posting your feedback and comments on Trip Advisor following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

Thank you for your complimentary feedback about our rooms and the efficiency of your check in experience. I am pleased that you enjoyed your stay with us.

We look forward to being of service to you in the future.

Kind Regards

Paul FitzGerald
Director of UK Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,142 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
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English first
somerset england
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed December 1, 2012

We stayed at this hotel before we flew to Mexico the next day. we upgraded to club rooms and the room was large very clean and most importantly very quiet.. Club lounge was perfect to relax after the drive to the airport....Thank You

We also used the valet parking too which was excellent...

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationslgw, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, December 3, 2012
Thank you for all your complimentary feedback following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

I was delighted to read that you enjoyed your stay in one of our Club Rooms, we are very proud of the product, I am pleased that you had a comfortable stay,and took advantage of access to the Club Lounge ,which is a great way to start a holiday.

I do hope that we can be of service to you in the future.

Kind Regards


Paul FitzGerald
Director of UK Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kent
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 1, 2012

easy to find.ten minute drive or taxi to gatwick.
plush rooms.very comfortable beds.lovely bedding.spotlessly clean throughout.
lovely bathroom.
10/15 min walk into crawley..all the usual places to eat there.
check in/out speedy and efficient.
staff approachable and helpful
cant fault it.
paid £56 inc a weeks parking.
whats not to like!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationslgw, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, December 3, 2012
Thank you for taking the time to post your comments onto Trip Advisor following your recent stay at the Crowme Plaza London Gatwick Airport hotel.

I would like to thank you for all your positive feedback about your stay. I am delighted that you were able to take advantage of one of the parking packages at such a favourable rate.

I do hope that we will be able to welcome you back to the hotel in the future.

Kind Regards

Paul FitzGerald
Director of UK Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 29, 2012

Recently stayed at this hotel for the night prior to my partner and I going on a cruise. Booked the Executive Suite on the Penthouse Level of the hotel and I was blown away by the facilities and the service.

I was able to check in at 11am as the suite was ready... my bags were bought to the suite by a porter and I was shown around the room. Lovely lounge, TV room, Office, Bathroom, Large Bedroom with TV, Bathroom had built in TV in the Wall which was a nice touch! fantastic shower and nice amount of towels and toiletries.

I spent some of the morning working from the room, then went to the health club onsite for a swim, very nice indeed! Returned to the room and got changed then made use of the Executive Lounge Access which comes with the suite. I was made to feel welcome in the lounge, served complimentary drinks and nibbles, the staff were attentive, always topping up my glass and offering me more snacks etc. I chose to eat a light meal from the lounge menu which when it came it was not great, I chose not to complain about it, but the bread was slightly stale and the steak was very much overcooked.... a shame really as I was looking forward to it!

Overall though, a nice stay and although expensive was a very nice stay.......

Room Tip: The hotel only has one Penthouse Suite so you have to book it quick if you want it! Amazing space an...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationslgw, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, December 3, 2012
Thank you for taking the time to share your comments following your stay at the Crowme Plaza London Gatwick Airport hotel.

I was delighted to read that you enjoyed your stay in the suite ,we are very proud of the product . I am pleased that you were able to make full use of all the facilities during your stay.

Thank you for all your lovely feedback I do hope that your stay gave you a relaxing start prior to you joining your cruise.

We look forward to welcoming you back to the hotel in the future.

Kind Regards

Paul FitzGerald
Director of UK Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 28, 2012

Checked In as part of an airport parking deal.Felt like second class citizen even though a Priority member.I didn't book this through the hotel site tho as I got a deal with Holiday extras. Seems like you get worst rooms available because of this.Usually love the Crowne plaza but this is not up to normal standards.Room was cold and noisy as at the front of the hotel where the airport bus stops directly below.Pay the extra rather than not have the luxury.Worst thing was very very poor room lighting.

Room Tip: Pay for upgrade.....don't get room at front
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationslgw, Manager at Crowne Plaza London-Gatwick Airport, responded to this review, November 30, 2012
Thank you for taking the time to write a comment on TripAdvisor regarding your recent stay at the Crowne Plaza London-Gatwick Airport.

I would like to take this opportunity to sincerely apologise if you felt in anyway a second class citizen during your stay. Please always speak to the Duty Manager if you are unhappy in any way and she/he would be happy to move you to an alternative room.

I do hope that this has not deterred you from booking to stay with us again in the future,

Kind Regards

Paul FitzGerald
Director of UK Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 28, 2012

Stayed here for a night before flying out of Gatwick on a morning flight. The hotel staff were helpful, room was cosy and clean (although very small). Reasonable price for hotel and parking. We specifically picked this hotel for the gym and pool - if you are thinking along the same lines I would say don't bother! Gym is tiny, very tired, and dirty (not looked after at all), pool is okay but changing rooms cramped and again, tired. Also the bus (although was prompt) took 40 minutes to Gatwick - I would recommend a taxi (which is what we did on the way back) for £16 and 15 minutes! (North Terminal).

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationslgw, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, November 30, 2012
Thank you for taking the time to write very positive comments regarding stay at the Crowne Plaza London-Gatwick Airport.
It is always encouraging to both Staff and Management to receive these. We were very happy to read that you enjoyed your stay.

I do hope that you choose to stay here again in the future.
Kind Regards

Paul FitzGerald
Director of UK Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 28, 2012 via mobile

Nice hotel before a holiday,heard it was a Holiday inn some time ago, think you can tell!!i have never seen such a small lift before in my life
Would I stay again ... Yes more than a night ...... Maybe not enough there for me to do.
Spent a lot of time in the bar ... Not always a good thing to do


  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationslgw, General Manager at Crowne Plaza London-Gatwick Airport, responded to this review, November 30, 2012
Thank you so much for your lovely comments following you stay at the Crowne Plaza London Gatwick Hotel.

I was delighted to read that you enjoyed your stay. I do hope that we will be able to welcome you back to the hotel in the future.

Kind Regards


Paul FitzGerald
Director of UK Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza London-Gatwick Airport

Address: Langley Drive, Crawley RH11 7SX, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Crawley
#8 Romantic Hotel in Crawley
#13 Family Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
Crowne Plaza Gatwick Crawley is in a prime location, ideally located for business or pleasure, just five minutes from junction 10 off the M23 and Gatwick Airport is 3.5 Miles away. Crawley town centre and Manor Royal Business Park are both within walking distance of the Hotel. All bedrooms are modern and equipped with air conditioning and WIFI. The hotel also offers family rooms and accessible rooms and offers a wide range of meeting and conference rooms that can accommodate up to 250 people, also complete with air conditioning and WIFI. Elite Health and Fitness Centre at the Crowne Plaza Gatwick Crawley offers extensive leisure facilities. The Cube Restaurant and bar offer a relaxed dining experience with the Gallery Sports Bar as an informal alternative. The Crowne Plaza Gatwick Crawley is also an ideal base to explore Central London and Brighton. Visit local attractions such as The Hawth Theatre, Crawley Town Football Club, Tulleys Farm, Lingfield Racecourse and Wakehurst Place. ... more   less 
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Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza

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