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“Great when in transit” 5 of 5 stars
Review of YOTEL London Gatwick Airport

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YOTEL London Gatwick Airport
London Gatwick Airport South Terminal | Arrivals Concourse, Crawley RH6 0NP, England   |  
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Hotel amenities
Ranked #3 of 24 Hotels in Crawley
Auckland Region, New Zealand
Top Contributor
50 reviews 50 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
50 helpful votes 50 helpful votes
“Great when in transit”
5 of 5 stars Reviewed June 29, 2014

Excellent place to stay for a few hours - shower was powerful, bed was comfortable (with 2 people the standard cabin was fine for a couple of hours but I'd upgrade to a double for a longer stay). Reception staff were very friendly, and location is ideal (you get to it via a lift in the South Terminal) yet it was surprisingly quiet. Will definitely stay again when in transit.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 28, 2014
Dear Tracy_and_Paul_NZ,

Thank you for your positive review. We are so pleased that you used our services and found us great for staying with when in transit. Our Monsoon showers are regularly maintained to provide the most refreshing feeling so helping to minimise the exhaustion of our guests’. Thank you for appreciating our crew’s hospitality, we are extremely proud of our whole team. Thank you once again for your review. We hope to welcome you back soon.
Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
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1,176 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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English first
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 27, 2014

Great location in south terminal, rooms are tiny but nice and clean, only stay here with someone if you know them well! Loved these little pods, very futuristic and with everything you need, would defiantly recommend.

Room Tip: There is no restaurant but they do have a couple right outside.
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 28, 2014
Dear Clare095
Thank you for staying with us and taking the time to write your lovely review. We are glad that you found us to be convenient for your stay. Even with our compact cabin size, we have tried to add every extra bit to the cabins which, in our view,help make our guests’ stay more comfortable. Thanks once again for sharing your positive experience and recommending us. We hope to welcome you back soon.
Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 26, 2014

As the old adage goes, it's all about "location, location, location"!! Oh...and the added splash of a theme and colour also help too.

I've stayed at the Heathrow location several times now and this was my first stay at the Gatwick location. What keeps me coming back to this hotel is 1) it's convenient (ie. it's in the airport and I can wake up late enough to still catch an "early" morning flight [my flight was at 10am]); 2) it's inexpensive (ie. i'm a poor university student and this is what my student loan money can afford); 3) it's cozy (ie. I can be swayed by fancy lighting and a trendy layout).

All in all, the beds are comfortable, showers have excellent water pressure and even though the toilet and bed are only separated by a layer of glass, you can't smell your own poop.

I would definitely recommend this hotel to all weary travellers.....seriously! :)

Room Tip: I would, however, venture to say that those who are light sleepers may want a room closer to the bac...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 28, 2014
Dear Kat19rox87
Thank you for staying with us and for your kind feedback. We are happy that you found us to be convenient,comfortable and good value for money and comfortable. Thank you once again for all your appreciation and recommending us. We hope to welcome you back soon.
Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 25, 2014

We had an early morning flight out of Gatwick, so we stayed at the Yotel. I love the cosy cabin and ambient lighting, and the free hot drinks are a real bonus. The staff were friendly and helpful. The shower's also great quality. A word of warning - you can see the toilet cubicle. We took turns in standing outside the cabin to retain privacy. Yay for the Yotel! A great night's sleep and we were well in time for our flight without any travel anxieties.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 28, 2014
Dear Squirk
Thank you for your lovely feedback and we are glad that you enjoyed your stay at Yotel Gatwick We have tried to create a Hi-tech atmosphere in our compact cabins by providing all necessities in small space. We do provide premium (with double bed) and twin cabins (with bunk beds) and the washroom is separated with the glass door and a curtain. But due to their limited availability they can get occupied quickly. Thanks once again for sharing your positive experience and preferring Yotel. We hope to welcome you back soon.
Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham, Canada
1 review
4 of 5 stars Reviewed June 24, 2014

The location, accommodation and outstanding service, friendly and available at all times was excellent for me. I would recommend Yotel as an excellent and convenient place to stay arriving or departing.

Room Tip: Rooms were available according to number of persons and needs in an excellent location with amazing...
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  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 28, 2014
Dear 542DianeB2014
Thank you for your review of YOTEL Gatwick. We are glad that you found us to be an excellent and convenient place for your stay. With Yotel's location within the airport terminal allows us to reduce our guest’s discomfort of traveling to and from of the airport either very early or very late in the day. Thank you for all your appreciation of both our crew and our facilities.We hope to welcome you back in near future.
Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 21, 2014

Stayed at Yotel the night before my crazy early flight from Gatwick.
It was easy, reasonably priced (£52 for a single for 9 hours overnight), clean & comfortable.
Rooms can be booked for a few hours (think stop-overs/early arrivals) or overnight.
Yotel check-in can be done easily at a machine in the entrance or there is a person at the 'Mission Control' (front desk) to help you.
I'm not keen on the monsoon showers but they do provide free shower caps so you can keep your hair dry.
The fan goes 24/7 & is necessary for ventilation. I found this a bit noisy but they do provide free earplugs. If you're a really light sleeper be sure to bring your usual heavy duty earplugs with you.
The free wifi was so extremely slow that I found it completely useless.
There is a room-service menu as well as free tea & coffee available.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 2, 2014
Dear LondonBlueJay,

Thank you for staying with us and for your feedback. We are pleased that you used our services and found us reasonably priced, clean and comfortable. We are sorry that your stay was affected due to slow Wi-Fi connection, please accept our sincere apologies. We have had the system looked at and are working on improving its performance with the system supplier. Thanks once again for your feedback. We hope to welcome you back soon.

Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 19, 2014

Being Londoners (Old Street area) flying from Gatwick at silly-o'clock, my other half and I had the option of getting a sketchy taxi from our flat to the airport at the cost of £40 upwards, or going down the night before and staying in Yotel for a few hours.

Staying in Yotel not only offered peace of mind in making our flight time, but was also a fun experience. The cabins are well kept and clean and staff are helpful. Check in done by computer and check out by simply dropping the door key at the front desk. Room had a TV and tea/coffee available quickly from the omnipresent front desk staff.

Would use again.

Room Tip: We used a premium cabin which was very comfortable for two people sharing a bed. Absolutely no room...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 2, 2014
DEar DrAdamH,

Thank you for staying with us and for taking the time to write your lovely review. We are happy that you found our location excellent for early morning flight and that you had peaceful sleep. The purpose of Yotel to be in the airport is to lessen our guests’ inconvenience of travelling to and from of the airport and are so pleased that this was the case for you. Thanks once again for all your appreciation. We hope to welcome you back soon.

Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about YOTEL London Gatwick Airport

Address: London Gatwick Airport South Terminal | Arrivals Concourse, Crawley RH6 0NP, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Hotel Style:
#3 Business Hotel in Crawley
#4 Romantic Hotel in Crawley
#5 Family Hotel in Crawley
Price Range (Based on Average Rates): $
Number of rooms: 46
Official Description (provided by the hotel):
Yotel is located inside Gatwick international arrivals South Terminal, moments away from check-in and the North Terminal. We offer 10sqm of personal space to sleep, work or refresh with free Wi-Fi and internet access. Cabins are available as Premium, with a double bed or Standard, with a large single. Rates start at 25 GBP for 4 hours and you can book online or on-site at the hotel. Enjoy! ... more   less 
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Also Known As:
Yotel London Gatwick Airport Hotel Crawley
Yotel London Gatwick Airport Crawley

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