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“A night before flight” 4 of 5 stars
Review of Premier Inn London Gatwick Airport South (London Road)

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Premier Inn London Gatwick Airport South (London Road)
3.0 of 5 Hotel   |   London Rd, Crawley RH10 9ST, England   |  
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Book at premierinn.com
Ranked #8 of 25 Hotels in Crawley
Certificate of Excellence 2014
Tingewick, United Kingdom
Top Contributor
63 reviews 63 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
“A night before flight”
4 of 5 stars Reviewed January 24, 2013

stayed here in December before early flight to USA, staff very nice even phoned day before to check why we were staying so they could locate us in the right part of the hotel, standard premier inn room, very large free car park - one of the reasons we choose this over other low cost chains.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road), responded to this review, January 26, 2013
Dear Guest,


Thank you for reviewing your stay in December.

I am glad to hear that you had a good stay with us, and appreciated the call prior to your visit to check if you had any special requirements.

We do pride ourselves on great customer service and going the extra mile and it is great to receive feed back so we can continue to be better.

The team and I look forward to welcoming you on your visit.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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885 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
yorkshire
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 20, 2013

We stayed in this hotel both before and after our holiday.

Getting to the hotel was a problem. We caught the shuttle bus from the Airport to the hotel which cost £5.50 for two of us. We did not realise how long it would take, although the hotel is not far away it took about 20 mins to get there.

On arrival the check in was very good, we were asked if we wanted a taxi transfer in the morning, this cost £8.50 and in our opinion much better than the bus for the extra £3 as we went directly there rather than stopping at other hotels en route.

The hotel room was cold to start with, but we soon found out how to operate the heater and were soon 'toastie' in the room. Both rooms were very good and we had good night's sleeps on both occasions.

We had booked a buffet breakfast for the return stay and at £8.25 per person was very good and much better than the cost at the airport on the way out at the Beehive Pub where 2 coffees one full breakfast and a bacon sarni cost over £18.

If we had to fly from Gatwick again, we would not hesitate to return to this hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road), responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to review your stay with us.

I am sorry to hear that you had some dificulties getting to the hotel, but I am glad that we were able to offer you a more convenient way to return to the airport.

I am happy that once you arrived at the hotel, check in was good, the team were helpful and you enjoyed your breakfast.

The team and I look forward to welcoming you on your next visit with us.

Kind regards
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Swadlincote, United Kingdom
Top Contributor
270 reviews 270 reviews
107 hotel reviews
Reviews in 141 cities Reviews in 141 cities
239 helpful votes 239 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

It's not quite as modern as its near neighbour, but the price difference makes it worth it. While the rooms are older, they are bigger as are the bathrooms. The addition of the pub that does meals until 10pm is great. All the staff were pleasant and I shall be back.

Stayed January 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road), responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to write a review for your stay with us.

I am glad to hear that you enjoyed your stay with us and found your room to have a big bedroom and bathroom and All the team were pleasant.

The team and I look forward to welcoming you on your next visit with us.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed January 19, 2013

Excellent value offer from Premier Inn. Large clean room, comfortable bed, restaurant on site. We needed 2 rooms, and at only £19.00 per room to stay overnight before our early morning flight, and just five minutes from the long stay car park, it was easily the best deal in the area. Easy to find, easy to book online. We will definitely check out the price here, next time we are flying from Gatwick South Terminal.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

We stopped here for one night as we were going to the airport in the morning. I have to say this is the best premier inn I have stayed at. The staff are very polite and professional - a real credit to the hotel.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road), responded to this review, January 19, 2013
Dear Guest,

Thank you for taking the time to review your stay with us at London Gatwick Airport South.

We are glad to hear that you enjoyed your stay and found the Team to be polite and proffessional.

The team and I look forward to welcoming you on your next visit.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
76 reviews 76 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 17, 2013

Stayed here for Christmas 2011 as my family live near Gatwick airport. The room and bathroom were spacious for the price, clean, and comfortable. Staff were friendly and professional. Breakfast was good. I'd happily recommend this hotel.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road), responded to this review, January 19, 2013
Dear Guest,

Thank you so much for taking the time to review your stay with us.

We are pleased to hear that you found your room and bathroom to be spacious, clean, comfortable and the team were friendly and proffessional.

We do hope that as you were staying over the holiday season, You were made to feel welcome and at home.

We are happy to hear that you would recommend our hotel and look forward to welcoming you on your next visit.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Top Contributor
92 reviews 92 reviews
36 hotel reviews
Reviews in 48 cities Reviews in 48 cities
201 helpful votes 201 helpful votes
3 of 5 stars Reviewed January 14, 2013

We ve always been fans of the Premier Inn brand, my wife also used to work for the Whitbread group. Sadly, our last 2 stays leave us quite disappointed and questioning whether we'd us them again.

If you click through to my other reviews you'll see a review of our last stay with this chain at one of their sister hotels at Gatwick. As a result of that review on this site I received an email from guest relations and a prompt refund under their Goodnight Sleep Guarantee scheme. It was with some trepidation we rebooked but I made sure I contacted the guest relations team at the time of booking to reinforce the importance of us wanting a good stay. In fairness, not only did I receive a telephone call before arrival, but it was apparent that there were notes on my booking to ensure that we got allocated a quiet room this time. And, that's absolutely what we got, a very good nights sleep. All was not brilliant however and so I would seriously question whether we'll choose Premier Inn again.

Firstly, some very valid positives:

Staff, as is always the case with this chain, were brilliant. I should recognise John on reception who is a real ambassador to the brand and did a great job at check-in, despite a long queue due to a colleague leaving him in the lurch and a bus load of guests arriving all at one. Other reception staff were also great, asking whether everything was okay with our stay as we passed through from the restaurant after dinner, plus again at check-out as we dropped the keys off.

There were two major disappointments:

Firstly, the hotel is called "Premier Inn Gatwick South", thus implying its an airport hotel. The breakfast service doesn't start until 8 am which is undoubtably too late for most people heading for the airport to catch a flight. Likewise, surely the same for most business people who would need to be at a meeting for 9? This fact isn't advertised anywhere and I can't recall ever staying at hotel where this is so late, airport hotel or otherwise.

Secondly, the bus transfer to the terminals doesn't stop outside the door and in any event takes 30 mins to cover the 2 miles or so to South Terminal because it stops at every other hotel en-route. Think twice before booking if you're either elderly or have kids and lots of luggage, otherwise take a cab (cost £8.50 versus the £5.50 for the bus ride for 2).

Room Tip: It's an old building which squeaky floorboards so get a room on the top floor (2nd floor/room nu...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio M, General Manager at Premier Inn London Gatwick Airport South (London Road), responded to this review, January 19, 2013
Dear Guest,

Thank you for taking the time to write a review of your stay with us.

Firstly, I am very sorry to hear that you had a less than enjoyable stay with us and I will be looking into the very valid points you have made.

We are continually looking into ways to improve your journey to and from our hotel and we are striving to give our guests a better choice.

Please be assured that we will look into all the points you have raised in your email.

We do hope that you will give us another opportunity to give you the Real Premier Inn experience.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Gatwick Airport South (London Road)

Address: London Rd, Crawley RH10 9ST, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#6 Business Hotel in Crawley
#8 Romantic Hotel in Crawley
#8 Family Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn London Gatwick Airport South (London Road) 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Premier Inn Gatwick Airport South Hotel Crawley
Premier Inn Crawley

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