We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great value” 4 of 5 stars
Review of Premier Inn Gatwick Crawley Town West

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Premier Inn Gatwick Crawley Town West to your Saves list
Premier Inn Gatwick Crawley Town West
Crawley Avenue | Gossops Green, Crawley RH10 8BA, England (Formerly Premier Inn Gatwick Crawley East)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Rooms from £53
Ranked #3 of 25 Hotels in Crawley
Certificate of Excellence 2014
Cincinnati, Ohio
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
60 helpful votes 60 helpful votes
“Great value”
4 of 5 stars Reviewed March 31, 2014

Picked this hotel based location, price and Tripadvisor reviews. Cannot make comparison to other hotels in the area but hotel was new, evident by very clean and well kept and clean room throughout. Staff was very friendly and accommodating. Noise level very low except for minor creaking floorboards from above. Not much traffic noise inside or out. Room was a little warm (no fan or AC control). Beds were firm but pillows seemed flat (even with choice of firmness). Very good HD TV with good selection of channels. Coffee/tea making facilities.Plenty of lighting and outlets. However, absence of bed side clock and telephone very surprising (and we did not have a mobile phone with us) so keep this in mind if you expect outside calls. Free WiFi is available for 30 minutes per device per day....otherwise 3 GBP extra per device per day. Thyme restaurant breakfast and dinner options were very high quality. Nice bar area for a relaxing drink. Parking ample although tight squeeze between the lines for getting in and out. Walking distance through adjacent park to Crawley town centre.
Overall great value considering the price, facilities and friendly staff. Would certainly stay here again (but remember to bring a phone and maybe your favourite pillow).

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West, responded to this review, June 12, 2014
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased to read that you were pleased with the very well kept, clean rooms. The hotel is 12 years old but the rooms were refurbished last year and windows replaced early this year, adding to the sound insulation.

It’s great that you enjoyed high quality breakfasts and diner in our Thyme Restaurant, always a benefit having these facilities within the hotel.

Thank you again for reviewing the hotel.

I look forward to welcoming you back in the future.

Kind regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

456 reviews from our community

Traveler rating
    265
    140
    29
    18
    4
See reviews for
144
128
27
85
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Any
English first
Saint-Denis-la-Chevasse, France
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 27, 2014

We stayed at this hotel the night before our flight from London Gatwick , we were very pleasantly suprised with the cleanliness / quality and friendliness of the staff . .
There was a choice of pillows / mood lighting / good restaurant attached .
We would definately stay there again .



  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West, responded to this review, June 12, 2014
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased to hear that you were pleasantly surprised by the friendliness of the Team and cleanliness and quality of the hotel. Having a choice of pillows, the mood lighting and good restaurant on site are good advantages.

Thank you again for reviewing the hotel.

I look forward to welcoming you back in the future.

Kind regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sittingbourne, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 24, 2014

Lovely rooms, great staff, comfortable bed. Would stay again. Only problem was the room could not be cooled, therefore it was far too hot. Great choice of channels.Tea making facilities great. Shower very good. Hotel convenient for airport. Free parking.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West, responded to this review, June 8, 2014
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased to hear you found the rooms clean, Team to be great and bed comfortable, as well as the very good shower and free parking.

Unfortunately we do not have air con yet but there are three larger Premier Inns around Gatwick, which do.

I look forward to welcoming you back in the future.

Thank you again for taking the time to review the hotel.

Kind regards.

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 24, 2014

I have to stay away from home at least twice per month; sometimes more. When choosing a hotel my first choice is a Premier Inn, no matter where in the country I stay. As usual the stay at the hotel was very good, clean room, fresh bed linen, clean bathroom and friendly/professional staff. I stayed for 4 nights and although the food at Premier inns is good I only ate at the hotel once - Crawley leisure park is a 5 minute car ride away (not walkable) and has a good choice of restaurants etc. I did have a problem at the hotel in that the bath filled with water when I was showering (room 19), though this did not cause a problem for me and was reported to reception on my departure. As usual a good experience , based on my personal experiences I can recommend the Premier Inn chain

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West, responded to this review, June 8, 2014
Thank you for taking the time to review Premier Inn Crawley Town West.

It’s great that Premier Inn is your first choice for hotels and that we met your expectations with a friendly, professional Team and good clean room.

I look forward to welcoming you back in the future.

Thank you again for taking the time to review the hotel.

Kind regards.

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stowmarket, United Kingdom
Top Contributor
114 reviews 114 reviews
14 hotel reviews
Reviews in 69 cities Reviews in 69 cities
158 helpful votes 158 helpful votes
5 of 5 stars Reviewed March 19, 2014

Regular user of Premier Inn, Crawley has had a refit, new colour scheme in rooms make them even better value. First stay at this Inn well trained staff, good food must rate as best Premier Inn stay to date

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West, responded to this review, June 8, 2014
Thank you for taking the time to review Premier Inn Crawley Town West.

It’s great to hear that you rate this the best Premier Inn you have stayed in to date. With the refurbished rooms and well trained Team, making it even better value.

I look forward to welcoming you back in the future.

Thank you again for taking the time to review the hotel.

Kind regards.

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steyning, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2014

What a delightful hotel, we have stayed in several Premier Inn hotels in the south of England but
this is the best by far. All staff are kind and so helpful Mark and Mathew excel themselves.
We used the "park and fly" facility recommended by Mark and it works so well.
The dining is fabulous, the chef is the best. We arrived late after our flight and we were welcomed and had a great meal.
We can't wait to go back in July, a lovely quiet room a good nights sleep. Wonderful!!!!
Lovely refurbished room.

Room Tip: Rooms at back are so tranquil
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West, responded to this review, June 8, 2014
Thank you for taking the time to review Premier Inn Crawley Town West.

I am delighted to hear that Mark, Matt and the Team were so helpful and kind to you during your stay and that you enjoyed a great meal in our Thyme Restaurant.

I look forward to welcoming you back in July.

Thank you again for taking the time to review the hotel.

Kind regards.

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawley, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2014

I found the staff very friendly and great with kids. The staff made our stay a very relaxing one. We'd definitely stay again.
The food in the restaurant, for both breakfast and dinner, was always fresh and hot.
They make children feel very special and also have colouring for them to do, so they don't get bored. I would definitely recommend the hotel to my friends and family.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West, responded to this review, June 8, 2014
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased that the Team impressed you so much. They try to make sure everyone’s stay is as relaxing as possible and treat children as people in their own right.

I look forward to welcoming you back soon.

Thank you again for taking the time to review the hotel.

Kind regards.

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Premier Inn Gatwick Crawley Town West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn Gatwick Crawley Town West

Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England (Formerly Premier Inn Gatwick Crawley East)
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#2 Best Value Hotel in Crawley
#3 Family Hotel in Crawley
#5 Romantic Hotel in Crawley
Price Range (Based on Average Rates): $
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo and Premier Inn so you can book your Premier Inn Gatwick Crawley Town West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley

Owners: What's your side of the story?

If you own or manage Premier Inn Gatwick Crawley Town West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.