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“our experience” 4 of 5 stars
Review of Premier Inn Gatwick Crawley Town West

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Premier Inn Gatwick Crawley Town West
Crawley Avenue | Gossops Green, Crawley RH10 8BA, England (Formerly Premier Inn Gatwick Crawley East)   |  
Hotel amenities
Ranked #3 of 27 hotels in Crawley
Newcastle, United Kingdom
1 review
“our experience”
4 of 5 stars Reviewed July 4, 2013

My wife and I stayed at this Premier Inn recently and were very impressed . Although as other comments the rooms are very hot and the road noise can be a problem but no reason not to stay one night before a holiday (as you can sleep on holiday) . ALL staff were very pleasant especially Chris on reception so very helpful and seemed to be interested in helping ,unlike the young girl checking us in who seemed more interested in what was happening in the restaurant with staff and making no effort to hide her disgust towards it ! V.unprofessional ! ( young 20 something blond Kira or Karla) . After looking at menus we agreed to try the restaurant ,at which we were very pleasantly supprised , good size portions very reasonable priced food. Breakfast was an all together different experience , at first £8.25 seems extortionate until you are shown what you can have WOW ! We were very impressed fresh fruit,various cereals etc etc plus as much fried breakfast as you can eat !! Excellent service very helpful staff nothing was to much trouble for the members of staff that were working (only 2) it was busy but they seemed to be able to make everyone feel like they had their undivided attention , Clare was very jolly and was always smiling and on hand to help ,she introduced herself and told us to call her or her college if we needed anything, We will stay again that is for sure .
Thank you to ALL staff amazing hotel WELL DONE !!

Room Tip: Possibly at the back of the hotel away from the road would be quieter
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West, responded to this review, July 15, 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am delighted that you found all our Team so pleasant and amazing, especially Chris and Clare. I know the whole Team work very hard to provide a very high level of customer service. It’s great to hear you found our breakfast to have the WOW factor.

Thank you again for reviewing our hotel and I look forward to welcoming you back in the future.

Kind regards

Ian Divall

Operations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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366 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Any
English first
Peterborough, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 3, 2013

Stayed for one night prior to our departure on holiday.

Good clean room didn’t notice any excessive traffic noise.

Pleasant meal in the evening plus a good breakfast the following morning. Staff pleasant and helpful. What more do you want for a reasonable price ?

I note the comments made by a previous contributor but if he stays at Premier Inns three time a week how come this is his only review ?

Overall no complaints and would recommend for an overnight stop, restaurant not fine dining but adequate for the price.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West, responded to this review, July 4, 2013
Thank you for reviewing Premier Inn Crawley Town West.

I am pleased to hear that you found our Team to be pleasant and helpful during your stay and enjoyed a pleasant evening meal and good breakfast in our Thyme Restaurant.

I look forward to welcoming you back in the future

Thank you again for reviewing our hotel

Kind regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 1, 2013

We recently stayed here the night before our holiday and on the way made use of Virgin's twighlight check in at Gatwick Airport which was briliant. The hotel is easy to find offers free parking and has clean comfortable and spacious rooms. We dropped our cases off at Gatwick, checked in and had a light dinner with a bottle of wine in the restaurant before retiring for the night. The food and service were very good and we had a good nights sleep followed by a hearty breakfast before setting off for the airport. All in all this hotel offers a good standard of accommodation. We will definately stay again and would recommend.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West, responded to this review, July 4, 2013
Thank you for reviewing Premier Inn Crawley Town West.

I am pleased that you found your room to be clean and spacious and the hotel so easy to find, with the bonus of free parking.

It is always good to hear that guests enjoy a relaxing time during their stay and make the most of our Thyme Restaurant and Bar. A good nights sleep and a hearty breakfast is the best way to start a holiday.

I look forward to welcoming you back in the future

Thank you again for reviewing our hotel

Kind regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 of 5 stars Reviewed June 30, 2013

Stayed here for one night and the noise from the corridor fire doors banging and other room doors really was unacceptable. i stay in an average of 3 premier inns a week but will not be putting this one on the return list.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Gatwick Crawley Town West, responded to this review, July 3, 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments has been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon, United Kingdom
2 reviews
2 of 5 stars Reviewed June 27, 2013

to all that use this hotel try not to get rooms numbered 14/114/214 as next door to the lift and stairs and a lot of noise on weekends with kids running up and down the stairs and early morning workers on week days stomping up and down the stairs. as for the rest of the hotel if you do not mind waiting between the starter to main meal 15/45 mins then this is the place for you but some times you can end up waiting 1 hour for your main meal. the only good thing i can say about this hotel is that dan/marie and lovely old chris are very help full and help out where they can.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Gatwick Crawley Town West, responded to this review, July 3, 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments has been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bewdley
Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 26, 2013

Stayed here for one night on way to relatives. Location was good. Very easy to find/get to.
Free parking is a definite bonus.
Room was of ample size and was clean and comfortable. Lighting a bit dim.
Super nights sleep. No noise at all from inside or outside.
Good breakfast in on site restaurant.
Would use again and would recommend.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West, responded to this review, July 1, 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am pleased that you found our hotel so clean and comfortable and you enjoyed a super nights sleep with no disturbance from the road or other guests. As you say, free parking is always a bonus and a good breakfast in our Thyme Restaurant is a great way to start the day.

I look forward to welcoming you back in the future

Kind regards

IanDivall

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 26, 2013

I felt I need to comment after staying at this premier inn for the last two years for overnight stays on Business. The Hotel is pleasant and meets the usual Premier Inn standards. Rooms facing the dual carriageway can be hot in summer and you can bake or open the window and put up with the noise of traffice outside. They do supply a fan.
My main reason for leaving this comment is to praise the Managment and staff at this Premier Inn. I have travelled extensively home and abroad and never met so courteous and helpful staff as in this hotel. They cannot do enough for you and are always polite and freindly. Special thanks to Anthony and his brother who are outstanding examples of excellence service. Also a special thanks to Mark and the Restaurant team who work quitely in the background and again provide superb service.
The Managemet here have got it right and Whitbread should use this as a prime example of how to apply excellent Customer service.
Well done to you all!

Room Tip: Ask for a room to the rear away from the dual carriageway.
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West, responded to this review, July 1, 2013
Thank you for taking the time to review Premier Inn Crawley Town West.

I am delighted that Anthony, Matt (his brother), Mark and the Team have provided you with such excellent service during your stays with us over the last two years. I know the whole Team will get a boost from your kind words as providing great customer service is at the heart of all they do.

I shall pass on your kind comments to the Team.

I look forward to welcoming you back in the near future.

Kind regards

IanDivall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Premier Inn Gatwick Crawley Town West

Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England (Formerly Premier Inn Gatwick Crawley East)
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Business Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley

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