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“My stay at Sofitel” 4 of 5 stars
Review of Sofitel London Gatwick

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Sofitel London Gatwick
4.0 of 5 Hotel   |   North Terminal, Gatwick Airport, Crawley RH6 0PH, England   |  
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Park, Sleep & Fly
Ranked #4 of 25 Hotels in Crawley
Bath, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“My stay at Sofitel”
4 of 5 stars Reviewed March 27, 2013

I stayed at this hotel prior to going on holiday as i had an early check in at Gatwick. It is ideally located in Gatwick airport needing only a brief covered walk to the terminal. Ideal for the early start.

The room was clean and comfortable. However I felt that the whole hotel lacked any ambiance and felt very clinical and sterile. Prices for drinks were as you would expect although I felt food was overpriced and as such didn't eat there and went and got food from M&S nearby in the terminal. You can't fault the service etc

Mine was a short stay, I was at the hotel less than 12 hours and it was OK for what I wanted, but it left me feeling a bit hollow/empty for the £100 it cost me for the night. You could get a hotel nearby for half the price and with just as good facilities and I think next time I will look elsewhere and pay less money. Overall, OK.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, March 28, 2013
Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are sorry to hear that you were not pleased with our prices, however we are delighted that you had a comfortable stay.

It is regrettable that we will not have a pleasure of welcoming you back to Sofitel London Gatwick.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,238 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (659)
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English first
Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2013

I travel a lot on business, and i use this hotel almost every week. Convenient for the airport, Gatwick train station and car hire, it gives easy onward access to London and the South East for UK based business trips. Rooms are good, the beds are brilliant, the staff are great (especially Santa at check in (I am not joking) and all the staff at the cafe; i get the warmest welcome from Ersin and others every time i am there). There are really only a very small handful of hotels in the southeast that i would use again. This is one of them, and it is certainly the best value.

Room Tip: Inward facing rooms or rooms facing away from the airport are better. those looking out over the ru...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, March 28, 2013
Thank you for taking the time to post your kind comments regarding your experience at our hotel.

I am delighted that your visits are always enjoyable and that you are pleased with our hospitality. I will of course pass your feedback to our Ambassadors and ensure that they are praised for their work.

We value your loyalty and look forward to welcoming you back to Sofitel London Gatwick.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
60 reviews 60 reviews
58 hotel reviews
Reviews in 36 cities Reviews in 36 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 26, 2013

Some "airport" hotels will tell you there are right next to the airport but in fact it's a long walk, or short taxi / shuttle. Sofitel is actually a 60 second walk from Gatwick South terminal...ideal for early flights or short trips. Well furnished, friendly staff and for once a hotel that has a fast check in and out process - MORE HOTELS SHOULD ADOPT THIS, REALLY! Good wifi and the gym was quiet whenever I used it.

Room Tip: Book in advance to get a decent rate, and some rooms will give you a view of the runway which is qui...
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Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, March 28, 2013
Thank you for taking the time to post your kind comments regarding your most recent stay at our hotel. I am delighted that you found our accommodation and services to your satisfaction and that you were pleased with our location. Our hotel is directly linked to the North Terminal and minutes away from the South Terminal by Monorail.

If you have any special requests or enquiries then please contact our Guest Relations team on h6204-gr@sofitel.com. We look forward to welcoming you back to Sofitel London Gatwick on many future occasions.

Sincerely,

Graham Hawksworth
General Manager
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London, United Kingdom
Top Contributor
124 reviews 124 reviews
43 hotel reviews
Reviews in 54 cities Reviews in 54 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed March 26, 2013

If you have a very early flight out of Gatwick North Terminal (and especially if you have luggage) this is really the only sensible place to stay since it is only a few hundred feet (all indoors) from check in, but you pay for the convenience. Take a £1 coin and you can push your luggage on a trolley to/from the front door.
Very lavish looking hotel, with a vast atrium and lots of glitz around the public areas, very comfortable beds and fine linens, and all mod cons. On the downside, the complementary toiletries are sparse, there was no sign of any porter when I was leaving at 04:45 and they charge for wifi / intermet access (a particular gripe of mine).
When all's said and done, you are simply paying for the location and the extra time in bed.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, March 28, 2013
Thank you for posting your comments relating to your stays at our hotel. I am delighted that you found our accommodation to your satisfaction. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

In regards to your comments about the internet, we do provide free basic wireless internet in all rooms and free premium wireless internet in our superior and luxury room packages.

We look forward to welcoming you back to Sofitel London Gatwick on many future occasions and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of your next stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 26, 2013

Wonderful sense of quality hotel calm, great beds, nice, functional rooms. All is well and beats the rush of having to get to Gatwick on the day you fly. One gripe though was the Cappucino served in espresso cups we asked for a top up. our understanding of top up was not theirs - the result 17 pounds for two small Cappucinos. That aside a great stay.

Room Tip: There are no pretty views.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, March 28, 2013
Thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are sorry to hear that you were not pleased with our prices, however we are delighted that overall you had an enjoyable stay.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 26, 2013

We always stay at the Sofitel when flying from the North Terminal at Gatwick as you know what you can expect - good service, good quality rooms, and a pleasant stay. The added benefit is the walkway straight to the terminal which makes it so much easier the next morning and cuts down on so much time.

We took advantage of the Short Stay car park Valet parking so we only had to walk from the car park across to the hotel and then to the terminal the next morning!

Also well worth visiting the Chinese restaurant in the hotel - excellent food and great atmosphere - we ended up talking to the couple at the side of us about holiday destinations!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, March 28, 2013
Thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you had a pleasant stay and enjoyed your dinner at our Gatwick Oriental restaurant.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 26, 2013

For the price of the taxi fare, we escaped the panic of the M25 - even in the early morning things can go wrong - and had a very comfortable night. Check in was fast and efficient, beds very comfortable, room well insutated from noise, nice bathroom with everything working - ( a minor point: toothpaste would have been a nice touch, as we checked our bags the night before so had to invest in a mini tube that we could carry through security, but there was body wash & shampoo etc. of decent quality.)
We didn't eat in the restaurants although there is plenty of choice, as it was conveniently placed for the shuttle to the south terminal where there are lots of food places. In the morning we could have a civilised extra half hour in bed, then just a stroll through to the north terminal to go through security. A very pleasant start to a trip.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, March 28, 2013
Thank you for posting your comments relating to your most recent stay at the hotel.

We are delighted that you experienced a pleasant stay at our hotel and that you found our hospitality and accommodation to your satisfaction.

With regards to your comments about the toothpaste, it can be provided upon request.

We look forward to welcoming you back to Sofitel London Gatwick on many future occasions and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of your next stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Gatwick

Address: North Terminal, Gatwick Airport, Crawley RH6 0PH, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel

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