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“Great location, execllent chinese restaurant but noisy rooms” 3 of 5 stars
Review of Sofitel London Gatwick

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Sofitel London Gatwick
4.0 of 5 Hotel   |   North Terminal, Gatwick Airport, Crawley RH6 0PH, England   |  
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Park, Sleep & Fly
Ranked #4 of 25 Hotels in Crawley
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4,223 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Little Thurrock - England
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed March 5, 2013

Stay here regulary about 3-4 times a year
2 minutes undercover walk and your in teh North Terminal at Gatwick
The ambience and rooms are very nice
The Restaurants and bar are good but a trifle expensive
I would recommend though as you have the option to eat and drink in the Airport

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, March 6, 2013
Thank you for taking the time to tell us about your most recent stay in our hotel.

I am delighted that you had a comfortable nights stay and were able to relax the night before your flight.

We look forward to welcoming you back to the hotel very soon and if you have any questions or requests then please contact our Guest Relations department on h6204-gr@sofitel.com and they will be happy to help.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cannock
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 5, 2013

We opted for an overnight stay with parking package to take strain out of an early morning flight. The car park is conveniently located next to the hotel, with a drop-off point for luggage at the front. The Hotel & room was clean, tidy & elegant - my only grips were the cold floor tiles in the bathroom and the noisy duvet. We opted to get some dinner in the airport terminal - south terminal has the most options at night.

Upon return the car pick was quick & easy - job done!

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, March 6, 2013
Thank you for taking the time to post your comments regarding your most recent stay at our hotel.

I am delighted that you had an enjoyable stay and were able to relax before your early morning flight by taking advantage of one of our Park and Fly packages.

If you have any queries or requests prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham UK
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 5, 2013

The fact that I am a relatively high level Sofitel A-Club member tells you that I like Sofitels. We have stayed at this one a few times previously.

As always the room is very nice - the one we had this time had a narrow bathtub with shower over and a very cumfy bed.

Our two issues this time are that for an early flight there was not an acceptable breakfast at an acceptable price at that time so we went next door to the very nice and inexpensive breakfast at the Premier Inn, and the tunnel to the airport building has been cut back in the airport remod so as to make the walk freezing and unpleasant.

Next time we will try staying next door.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, March 6, 2013
Thank you for taking the time to post your comments regarding your most recent stay at our hotel.

I am delighted that you had an enjoyable stay in one of our Sofitel MyBeds. These beds are designed specifically for Sofitel hotels, to give you to best nights rest before your early flight.

I must apologise that our serving times were not suitable for you to have breakfast before your departure. We do have a duty manager available 24 hours a day and had they been aware of your situation they could have arranged something that suited you.

We hope that your experience has not deterred you from staying with us again, please contact our Guest Relations team on h6204-gr@sofitel.com and they will assist you with your queries and requests.

We truly value your loyalty and look forward to welcoming you back to Sofitel London Gatwick on many future occasions.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Gatwick

Address: North Terminal, Gatwick Airport, Crawley RH6 0PH, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel

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