We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Overnight Stay” 4 of 5 stars
Review of Sofitel London Gatwick

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Sofitel London Gatwick to your Saves list
Sofitel London Gatwick
4.0 of 5 Hotel   |   North Terminal, Gatwick Airport, Crawley RH6 0PH, England   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Park, Sleep & Fly
Ranked #4 of 25 Hotels in Crawley
Worcs
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
“Great Overnight Stay”
4 of 5 stars Reviewed November 16, 2012

We stayed at the Sofitel before an early morning flight.

Check in was fast and efficient.

The room was large and clean with a big comfy bed.

Links directly to the north terminal so no need for buses etc which made for a relaxing start to our journey.

Would definitely use again!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 17, 2012
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you had an enjoyable and relaxing stay. We thank-you for your comments regarding your check-in and the quality of the rooms. We always welcome positive feedback.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,239 reviews from our community

Traveler rating
    2,103
    1,525
    397
    138
    76
See reviews for
693
2,294
329
525
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (659)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Warminster, United Kingdom
Top Contributor
113 reviews 113 reviews
88 hotel reviews
Reviews in 64 cities Reviews in 64 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed November 16, 2012

Stayed on a park and fly basis - still excellent value.

Tried their Club rooms for a change. Same basic size and facilities but mini-bar free. As this consisted of a half bottle of white wine, one can of beer and some soft drinks, it was welcome but not a major offering. However this did give access to club lounge which allowed for a wide variety of other drinks after 1700 hours and a basic cold buffet, which whilst not exciting was adequate for snacking/apperitifs.

This lounge was also available for breakfast, again buffet and largely cold but eggs were available and quality good. Whether the whole offering was worth the extra would depend on the rate paid, I was happy with ours.

Other major change was a rebranding of the 'cafe'. Here food was good but expensive for the amount quality - however at LGW you have little other offereing unlike LHR.

Still a better than average Airport Hotel.

Room Tip: Higher the better.
See more room tips
Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 17, 2012
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We always welcome positive comments and we are delighted that you enjoyed your stay in one of our Luxury rooms. Your feedback will encourage our staff to continue providing an excellent service that our hotel prides itself on.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey,CI,UK
Top Contributor
66 reviews 66 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed November 15, 2012 via mobile

I stay at too many airport hotels however I always enjoy the Sofitel at Gatwick. It is extremely convenient to both terminals (don't be fooled into thinking that the Hilton is closer to the South Terminal check in) and the rooms are relatively good value. Check in is quick. Rooms are clean. Beds are comfortable. More importantly for me the noise levels are surprisingly low for an airport hotel - cant hear planes or door banging as residents leave for an early departure.

I highly recommend this hotel.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 16, 2012
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you had a comfortable and enjoyable stay. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 14, 2012

Nice room at airport no need for bus transfer. Really nice comfortable beds, spotless room. Ensuite with bath. Would highly recommend for airport hotel and would use again when in gatwick.
Didn't eat there, so can't comment.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 15, 2012
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are pleased that you had an enjoyable and comfortable stay and the hotel suited your needs. We will ensure that your positive comments are passed onto our staff as this always serves as an encouragement to keep on improving the standards at our hotel.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, Scotland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 14, 2012

Very convenient for an overnight stay between flights into / out of London Gatwick. Nice atmosphere, friendly and helpful staff. Only wished we had arrived early enough to try the restaurant. Will use the hotel again if we need to stay overnight, we have recommended it to family and friends based on our experience.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 15, 2012
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted to hear that you had an enjoyable and comfortable stay. Positive feedback always encourages our staff to keep on delivering the excellent service for every guest; therefore your feedback is very important to us.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sofitel London Gatwick? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel London Gatwick

Address: North Terminal, Gatwick Airport, Crawley RH6 0PH, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, ACCOR, Expedia, Priceline, Cheap Tickets, Agoda, Hotels.com, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Sofitel London Gatwick reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel

Owners: What's your side of the story?

If you own or manage Sofitel London Gatwick, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.