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“10th anniversary HAMs charity ball” 3 of 5 stars
Review of Copthorne Hotel Effingham Gatwick

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Copthorne Hotel Effingham Gatwick
4.0 of 5 Hotel   |   West Park Road | Copthorne, Crawley RH10 3EU, England   |  
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Ranked #23 of 25 Hotels in Crawley
Horley, England, United Kingdom
Top Contributor
64 reviews 64 reviews
16 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
“10th anniversary HAMs charity ball”
3 of 5 stars Reviewed April 29, 2014

Brilliant venue in the millennium round room. We had a lovely meal which when you consider there were 400 people we think they did well. A very enjoyable evening had by all and the staff were very attentive. We chose to stay the night and although our room was fine, the carpet was threadbare and our friends had to have 2 rooms because half the bathroom didn't work properly and they had to use another room for showers etc. I think if you were paying the going rate you would be a little disappointed but we were fine in our room 120. Which we booked at a discount rate months before. The staff had taken note of our request to have a room where we could not only open the window but also be able to leave it open overnight. The grounds looked well cared for and very pretty. We didn't stay for breakfast as we thought it expensive at £11.95 each and as we were going out to lunch we would not have done it justice. All in all a reasonable stay

Room Tip: They will try to get you to upgrade your room at £30 which would then also include breakfast
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  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, April 30, 2014
Thank you very much for your recent review following the Hams Charity Ball in the Millennium Suite. I was so pleased to read how much you enjoyed the event in our Millennium Suite. Thank you also for your informative comments regarding your bedroom and your friends bedroom. We do a special price for breakfast which is £8.99 if booked the night before or in advance. Thank you once again for your helpful comments which are much appreciated.
Kindest regards
Guest Relations Manager
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837 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
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English first
Cardiff, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed April 28, 2014

stayed overnight before flying from Gatwick,dirty grubby hotel in need of a good refurb.wanted paying for Wi-Fi but if you bought a cup of coffe and muffin you got it free.coffee was rank.toilet dirty mildew on side of bath,the bar had loads of ceiling panels stained where water had came in they had been there for a while as I asked the barman who was a nice fella Hungarian I think,never stay there again

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, April 30, 2014
Thank you for taking the time to post a review. We are very sorry you felt the hotel had poor standards of cleanliness, please be assured we take comments such as these very seriously and tehse will be passed on to our Head Housekeeper. Unfortunately, we had recently had some flood damage which is in the process of being repaired. Thank you for bringing these points to our attention and for taking the time to post a review.
Kindest regards
Guest Relations Manager
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Sheffield, United Kingdom
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 25, 2014

We recently stayed at the hotel overnight with parking before leaving for a holiday. The room was certainly adequate and the grounds impressive. the service was good and we would certainly recommend guests try the restaurant as the food far exceeded our expectations of hotel food. It was delicious, reasonably priced, good service and certainly finished off our evening in a nice way. The car parking service worked well and transfers to and from the airport were easy. All in all we were very pleased with the overall package.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, April 28, 2014
Thank you very much for taking the time to post a review. We were very glad to read how much you enjoyed your stay and the food in our Terrace Restaurant. As you say, we are only a short trip from the airport. We are very glad everything went so well and hope to welcome you back again next time.
With best wishes
Guest Relations Manager
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 21, 2014

Reminded me of the Overlook Hotel from the Shining. As commented it's very much in need of a renovation, carpet in my room (310) was threadbare in places, bathroom was firmly stuck in 1978. However bed was large and very comfortable and opted for the room upgrade and got a balcony area, a worthy upgrade. A usual moan I have with hotel rooms is the lack of mains sockets, 2 hidden away in this room afraid to say.

The lift was chronically slow and food uninspiring, the main restaurant was largely empty for 2 of the 3 nights we were there, the third night we opted to dine locally. For those 2 nights we dined in the sports bar, as said uninspiring food and beer served flat.

Would I choses to stay here again, I'm afraid not.

Room Tip: Go for the room upgrade.
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, April 28, 2014
Thank you very much for your informative review. We are very sorry you found your room standard to be below your expectations, however, we were glad to read you slept well and the bed was comfortable. We try to cater for all tastes, both in the Terrace Restaurant and the Sports Bar. All your comments have been passed on to the management, so thank you for these. Thank you once again for taking the time.
Kindest regards
Guest Relations Manager
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 14, 2014

We stayed 1 night before flying out of Gatwick the next day . We had a suite as it had been our wedding , we arrived around 11pm We had a quick check in and ordered a bottle of wine up to the room . We liked the suite , very comfortable and clean . The next day a taxi was ordered for us from reception. We had a coffee at the bar , this took quite a while .
Overall a very good stay !

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, April 28, 2014
Thank you very much indeed for your review. We are so glad you enjoyed your wedding nights with us and hope you have had a wonderful honeymoon. Hopefully, you will return to us in the near future.
With best wishes
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deal, United Kingdom
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 12, 2014

I doubt this hotel will ever be refurbished judging how long the manager has been answering questions. It would be a costly exercise. A hotel of this group I would expect are hoping to sell on or to a property speculator. Spectacular grounds. Staff very well trained courteous smiley and helpful.
Sadly all let down by faded decor threadbare carpets outdated rooms,small beds. The oily palm marked disgusting chairs in the resturant are just that, prices are high but can be avoided.
Having said all that everywhere is super clean as are bed covers and towels which has to be down to loyal staff.
If it were to be upgraded it would surely command a higher price ........so you pays yer money etc.
Because of its cleanliness wonderful parking facilities and staff I would stay again.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, April 28, 2014
Thank you very much for your recent review following your stay with us. Thank you also for your constructive comments regarding our staff and cleanliness. As you know, we are planning a refurbishment, unfortunately, this takes time. In the meantime, we hope to offer our best level of customer service and to offer very good food and high standards.
Thank you once again, we look forward to welcoming you back again soon.
Best wishes
Guest Relations Manager
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london
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 8, 2014

We stayed at the effingham park copthorne en route to gatwick airport. It is in a very pleasant location. Comfortable rooms. Friendly staff and good breakfast. We used the local Dukes Head pub for our evening meal which was outstanding and just a short walk from the hotel. Booking is advised as it is very popular!

Stayed April 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review, April 9, 2014
Thank you very much for your recent review and for awarding our hotel 5 stars, thank you ! We are so glad you enjoyed your stay and your meal at our local pub, the Duke's Head. We hope to welcome you back very soon and thank you once again for your nice words.
Kindest regards
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel Effingham Gatwick

Address: West Park Road | Copthorne, Crawley RH10 3EU, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel Effingham Gatwick 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Copthorne Hotel Crawley

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