Me and my friend had been thinking of somewhere new to go, so we decided were retro chics so why not a 50's diner but from the moment we stepped in we could tell it was a 50's DIVE! Dirty tables and dirty floor, it wasnt busy there was us and 2 other couples! after waiting to be seated we sat on the only clean table and waited, within 5 minutes the electric had gone off. the waitress apoligized to everyone but us! after it came on she asked us what drinks we wanted, we ordered and she brought them over. everything great right? untill the electric went off again! i understand it was a powercut and it wasnt nothing they could do but the word sorry isnt to much to say. We offered to leave so they could close up early but we were told it was okay. we ordered food which took 40 minutes to cook and it was only chicken wings and chips!!!
We ate our food in darkness as the power went off again! with in this time we wasnt seen to. after we had been there for an hour the waitress decided it was time to FINALLY clear the rest of the tables... she then chocked us out by cleaning them with window cleaner!!!! (WHICH IM SURE FOOD HYGIENE WILL LOVE) She then made us feel lovely and welcomed by putting all the chairs on top of the tabels around us! It was then that i noticed the waitress had been flashing her underwear to us! i let her know and she said 'yeah the zips broke' Im eating my food i do not wanna be looking at your undies, get a safety pin!
well we finished our food, which we did enjoy but then waited another 45 minutes waiting for the waitress to collect our plates and ask us if we wanted desert or the bill but she was far to busy in the kitchen SWEARING to do that! i was ready to walk out with out paying but my friend said no, we'll complain they'll apoligise and it will be fine. We payed, i then asked for a phone number or email address that i could complain to, and see turned round full of attitude and said 'aboutttt'. i told her all of the above complaints and was responded with a 'fine'. she gave me a take out menu and said to ring that, i asked for her name, her managers and a number for head office. She told me i had no rights to complain!!!!! Absolutely shocking!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 3, 2013
Hello, I am very embarrassed as to the way you were treated on your visit. The waitress in question told me about the incident and explained to me that it was staff members of the business we share a unit with and I can only apologise for that as they are nothing to do with me. I am concerned she used window cleaner to clean the tables when she eventually got around to it... It just goes to show me that certain staff members cannot be trusted without my managers or my supervision. As for the power cuts there really isn't anything we could of done which is why the food took so long to cook which again I apologise sincerely for as well as her stacking chairs while you were still eating. As I want to make it up to you and show you this is not our norm I ask you to phone the restaurant and ask to speak with the manager to resolve this personally or if you prefer e-mail me directly at firstname.lastname@example.org.
Report response as inappropriate
Again many apologies, this is the last thing I want to read as I'm trying to build a good reputation for the business as I have recently taken over and starting to change it.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.