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Mercure Swindon South Marston Hotel & Spa
3.0 of 5 Hotel   |   Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)   |  
Hotel amenities
Ranked #16 of 31 Hotels in Swindon
Certificate of Excellence 2014
devon
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Great!”
4 of 5 stars Reviewed March 22, 2013

Great hotel, stayed All Inc' and would highly recommend.
The staff were all round superb and are great asset to the hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review, March 23, 2013
Thank you very much for the wonderful review following your recent stay with us on our special All Inclusive breaks at the hotel. The staff will be very pleased to read the comments you made. It is lovely to read we are keeping our promise of giving our guests a great guest experience throughout their stay and we look forward to welcoming you to the hotel again in the future.
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598 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
Farnborugh
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 22, 2013

First visit for our group of 13. Friendly, attentive staff and professional table-service.Delicious three course lunch enjoyed by all (age range mixed, 15 to 90). Excellent venue and stunning table setting! Makes all the difference. Would recommend and plan return visit to restaurant ourselves.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review, March 23, 2013
Thank you very much for taking the time to review your celebration lunch at the hotel earlier this week. I am pleased to read your party found the hotel to their liking. I will pass your lovely comments onto the team at our morning briefing and we look forward to welcoming you to the hotel in the very near future.
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Swindon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2013

I booked a table in the bar-area for a group of friends and we sat back and enjoyed the delights of the afternoons racing on Gold Cup Day at Cheltenham.
We had quite simply a wonderful afternoon sampling the delights of the "new" menu
The Fish and Chips were superb along with the new range of burgers all freshly cooked and presented whislt the Chickin Tikka was a tasty dish. - and they take the Taste Card.
As ever the staff were welcoming and friendly and the service is worthy of a Trip Advisor review

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review, March 23, 2013
Thank you for taking the time to review your afternoon with us at the hotel, I am very pleased to hear you enjoyed your afternoon with us watching the Gold Cup and that you recommend the food and service at the hotel. I will pass our comments to the team at our morning meeting. We look forward to you returning to the hotel soon.
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Worcester, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 18, 2013

We have just returned from a weekend break here. We took advantage of the all inclusive deal they have on offer and it is excellent value.. The hotel bar area is very welcoming and ideal for having a relaxing drink prior to dinner. Dinner menu was good and on the first night food was quickly served and excellently presented. Breakfast on following morning was a little disappointing with coffee that was stewed and warm (you help yourself - not waitress served). Also, whilst there was a good selection of cereals, yogurts, fruits, pastries on the cold buffet, the hot food looked like it had been stood for a while with the fried eggs hard and crispy.

. We had booked a table for dinner on the second night (Sunday) for 7.30pm but there were no staff in the dining room and eventually a young man said he would seat us shortly, this didn't happen until 8.20pm. There didn't seem to be many staff on duty and the young lad seemed to be coping with diners on his own.

Breakfast on final morning was also disappointing with same cool coffee and hard fried eggs, albeit a waitress did offer to get some fresh ones.


The swimming pool, sauna and steam room were excellent.

Overall we enjoyed the stay and it is ideally situated for a retail therapy trip to McArthurglen Designer Outlet Swindon. We would stay at this hotel again as it is excellent value for money.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review, March 19, 2013
Thank you for taking the time to review your recent stay with us. I was sorry to hear that your dining experience was not up top our usual standard on your second night, I can only apologize for this and thank you for bringing to my attention the breakfast service and standard, I will look at this immediately to ensure the points you raised are dealt with in order to being us up to standard. I am pleased to read you would return to us again to stay and we look forward to welcoming you to the hotel in the future. Please advise me of your stay to ensure I can see to it that the food services are carried out to our usual high standard. Thank you again.
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London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 17, 2013

I recently visited for a Spa weekend and was generally pretty impressed. The hotel is good, it is clear there have been recent refurbishments and it looks nice. The food was lovely, so much better than I ever would have imagined considering the relatively low price we paid.

The spa treatment was lovely, the only thing I would say is that once again, this is a Spa attached to a hotel. It is essentially a gym and leisure centre with sauna steam room etc in it. The beauty rooms are upstairs and are a relaxing environment, the pool is not so relaxing as it is available for members of the public. There was a swimming class on on the Sunday morning, which didn't really provide a relaxing scene. This area could also do withe a little TLC, the rest of the hotel is great, the pool area could do with a repaint and a few more sun loungers.

Overall, I was very impressed though and if you can ignore the children playing in the pool it's not too bad a place for a relatively cheap escape with brilliant food.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGSN3, Deputy GeneraL Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review, March 19, 2013
Firstly Id like to thank you for taking the time to review your recent stay with us, I am pleased that you have noticed the refurbishment we are in the middle of doing in the hotel and leisure club. I will pass your comments onto our team at our morning meeting. I take on board the comments made about the poolside , just to let you know it is scheduled to have some work done on it in the near future, following our refurnbishment programme we have in place. Swimming lessons are held on Sunday mornings as I am sure you can understand this is one of the few times over the weekend when children can attend. The comment regarding the brilliant food is great to hear as we have been working very hard on producing great food at reasonable prices for all our guests so it is thrilling to read that this is working. We look forward to welcoming you to the hotel in the future.
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Alexandria, Scotland, United Kingdom
Top Contributor
84 reviews 84 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed March 15, 2013

As other reviewers have stated some elements of this hotel could do with a refurbishment but overall I couldn't really fault any element of my stay which was a two night business trip. It does have a bit of a motel feel to it but the rooms are quite large and clean, heating control was pretty good. The reception and bar staff are friendly and efficient. Free wi-fi was not the fastest ever but was reliable. Best feature is the swimming pool and fitness suites which are included in the stay. Food in the bar in the evening was average, the breakfast buffet was quite good.
I would certainly stay here again when next in the area.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review, March 17, 2013
Thank you for taking the time to review your recent stay with us, I am pleased you would like to return to us on your next visit to Swindon. We pride ourselves on giving our guests a great guest experience and I hope on your next stay we will be enjoy a better dining experience to enhance your stay even more. We are currently working on our hotel corridors with a refurbishment program so hopefully on your next stay you will see the improvements we are making. I will pass your comments onto the team at our morning meeting.
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Dorset
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 15, 2013

Clean tidy room ! Nice pool. Handy for one night stay instead of premier inn or travel lodge.
Not the friendless of staff but polite.
Bar food good and reasonably priced.
Could def do with a lick of paint and new carpet in corridors !

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review, March 17, 2013
Thank you for taking the time to review your recent stay with us, I am pleased to read you enjoyed your stay, I will pass your comments onto the team in our morning meeting. We are currently working on our hotel corridors and have a program set up to work on this over the next few weeks. I hope on your return you will see the improvement. We recently launched a new bar menu which has had a very positive effect with our guests so I am pleased to read you found it good value for money as that is what we are aiming for great food at affordable prices for everyone. We look forward to you returning to us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Swindon South Marston Hotel & Spa

Address: Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
Location: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Swindon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Swindon South Marston Hotel & Spa 3*
Number of rooms: 60
Official Description (provided by the hotel):
The Mercure Swindon South Marston Hotel & Spa is ideally located, surrounded by beautiful countryside set in a unique area whilst only a short drive from Swindon, the M4 and The Cotswolds, Swindon Designer Outlet & Swindon Town Centre. With our state of the art gym & 23 metre indoor swimming pool, as well as our health & beauty spa, we have some of the best facilities in the Swindon area. Free parking & Free WiFi for all guests. We also provide great food and service whether in our dining area or leisure cafe. We host a Sunday Carvery every week from 12.30am-4pm. A hidden gem on the outskirts of Swindon, a hotel you will want to return to again and again ... more   less 
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Also Known As:
Mercure Swindon South Marston Hotel Swindon
Mercure Swindon South Marston Hotel And Spa
Nightingale Hotel Swindon

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