We pre booked two rooms for two night at this Hotel, close to the station.
The website gives an indication that the hotel is in good shape, but they seem to be a work in progress in some ways
We had a superior room which was a good size but the bathroom was very small and there was no room round the toilet and cistern.
There seemed to a need for the paintwork to be re done, the panel on the bath was very loose and tired looking.
The beds were very squeaky and the sheets barely fitted.
This was described as an Executivee.
Sorry to say stair wells, some public areas are shabby and need refreshing and bathrooms need to be bigger.
Confusion over what and when room service was available, and was not told of the tray charge.
Breakfast was very boring, and the water was in flasks so a good cup of tea was impossible, why not use pots?
Second day was a Sunday and they ran out of milk, forgot my porridge which when it arrived was poor.
I found most of the staff pleasant but I think they were under pressure.
The chap who checked me out was a little surly and even though one of my children did not come would not give me an allowance for breakfasts not taken, which I was told that was the room rate and that was that, he may have been correct contractually but fairness went out of the window.
I admit they are trying to be better but not really making the grade.
I probably will not return and i visit Derby reasonably often.
- Also Known As:
- Stuart Hotel Derby
- Official Description (provided by the hotel):
- The hotel is now branded as BEST WESTERN The Stuart hotel. Each Best Western(R) branded hotel is independently owned and operated. The hotel has 100 bedrooms, stylish restaurant, hip bar, conference and banqueting facilities, free car parking and free internet access throughout the hotel. The hotel is ideally located in Derby city centre. We look forward to welcoming you. ... more less
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