Visited on a Saturday night. The restaurant wasn't busy; several empty tables. There was no music and no atmosphere. The bar service was very slow; our starter was served before our first round of drinks. There was no fish special, despite this being listed on the menu. The waiting staff were pleasant, but lacked confidence and enthusiasm.
The guacamole wasn't good; definitely not fresh and akin to what you'd expect to be served with nachos in a chain-type pub. For the main course, I chose the feta, sun-dried tomato and pesto quesadilla. Not ingredients I'd usually associate with a Mexican menu, but the most appealing for me of the vegetarian choices. It would have been OK, had it not been drowned in a topping of Cheddar cheese. At £12.95, it was over-priced.
Cocktails, when they eventually arrived, were good.
Overall, though, a disappointment.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 14, 2012
We have noted that you have stated that you dined in our restaurant on "a Saturday night" but without a specific date it is extremely difficult to respond completely to your review. However, regarding your comments about our music not being on I can only presume it was actually on a low volume as we always have music switched on but at a lower level to allow our diners the chance to engage in conversation without being overpowered by music; this is something that many of our regulars actually state they prefer.
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Regarding the fish special, I can only presume that we had sold out of this due to it's popularity, as we are a small, independant restaurant we are unable to have a constant supply of specific dishes or ingredients but we always endevour to offer alternatives wherever possible. I am at a loss as to your comments regarding our staff as we always get complimented on the friendly and personal service they provide, and the fact they are not over-bearing. Regarding the vegetarian dish you chose to have, we try to be innovative with the ingrediants we choose from a wider Mexican scope than diners are often used to. That particular dish is often very well received particluarly when we have held vegetarian and vegan nights. As you appear to have wanted a vegetarian dish on the night you could have asked for the chef to create a dish with some of the ingredients of your choice. Unfortunately we find some customers lack the confidence to make such a request. Here at Mexico we aim to please our customers and provide them with a positive experience and I am dissapointed that you felt it was unsatisfactory. I just wish that people could give us their feedback when they are in the restaurant and we could respond accordingly.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.