We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Impressed with service at Reception” 5 of 5 stars
Review of Premier Inn Gloucester Twigworth

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Save
You added Premier Inn Gloucester Twigworth to your Saves list
Premier Inn Gloucester Twigworth
Tewkesbury Road | Twigworth, Gloucester GL2 9PG, England   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Book at premierinn.com
Ranked #3 of 20 Hotels in Gloucester
Canterbury nz
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Impressed with service at Reception”
5 of 5 stars Reviewed August 21, 2014

While holidaying in UK we were looking for accomodation for one night as our booked accomodation was no longer available. We came across this Premier Inn while travelling to theCotswolds. At reception we told the receptionist that we had food in the car as we were using self catering cottages. She took the food and put in their fridge/freezer, and was very helpful. After we had travelled to the next accomodation I noticed I had left my e reader behind.
It was too far to go back so I did nothing about it. This week, approx 2 months later, I found a parcel in the post from the receptionist we had dealt with at this Premier Inn, with my e reader and a lovely note. I was so impressed, and felt this was above and beyond their duty, A huge thank you for their help and friendliness.
Kathy D

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdiKamanalagi, Reception/Reservation team member at Premier Inn Gloucester Twigworth, responded to this review, November 7, 2014
Thank you for your very kind words. They are very much appreciated and the team were delighted to hear that you enjoyed your stay here at Glouster Twigworth Premier Inn. I look forward to welcoming you back in the future.

Kind regards,

Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

284 reviews from our community

Traveler rating
    112
    105
    44
    16
    7
See reviews for
80
113
13
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Any
English first
Manchester
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2014

Lovely staff and great room. Clean and fresh. Excellent facilities. Good location with easy access to the M5. Parking was close to the hotel.
Reception upon arrival by staff was welcoming and professional.





  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdiKamanalagi, Reception/Reservation team member at Premier Inn Gloucester Twigworth, responded to this review, November 7, 2014
Thank you very much for your review. I am delighted that you enjoyed your stay at Gloucester Twigworth Premier Inn. I look forward to welcoming you back in the future.

Kind Regards

Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 17, 2014

We stay in lots of Premier Inns and find they are great value particularly when booking well in advance. We stayed for 2 nights and only paid £29 per night. Reception staff were very friendly but although I specifically asked for a quiet room we had an inward facing room which was close to the extractor fans. It was very hot whilst we were there which was great in one way but the rooms have no air con and windows that only open a couple of inches. There was a fan provided but it was noisy and only recirculates the stale air. We had a meal at the Table Table which was ok but at over £10.00 each was no better than those places that offer two meals for £10.00. Not the best PI we have stayed in but for what we paid it was ok.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdiKamanalagi, Reception/Reservation team member at Premier Inn Gloucester Twigworth, responded to this review, November 20, 2014
We are sorry that you were not happy with your stay at our hotel. At Gloucester Twigworth Premier Inn we endeavour to deliver a high level of service in all our hotels, and we apologise that you did not receive this during your stay. Your feedback has been noted and will be duly investigated by the Management team at our hotel. Thank you for taking the time to review your stay, we hope to welcome you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hornchurch, United Kingdom
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 11, 2014

Third stay and still pleased with helpful staff, clean room and ambience of both Premier Inn and "Table Table" Restaurant. We prefer the rooms in the newer wing as they are larger and more airy than those in the original building, which is a listed building. If you are less able to negotiate the quaint layout, actually interesting, remember to request a room level with reception which is user friendly, without ups and downs of steps, as there is no lift access. Cannot fault the cleanliness of rooms and friendliness of staff. There is plenty of car parking and Twigworth Premier Inn is located well for overnight stops with a view to touring into charming villages of The Cotswolds. Window openings are restricted but although no air conditioning, the fans provided are sufficient outside heat wave conditions. The Table Table Restaurant , access to which is directly from the lobby of Premier inn, has a good menu and seems to be permanently busy, so expect slight delay - food worth the wait . Would recommend.

Room Tip: Remember to request new wing, adjacent to reception if you have family or are less able as there are...
See more room tips
  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdiKamanalagi, Reception/Reservation team member at Premier Inn Gloucester Twigworth, responded to this review, November 7, 2014
Thank you for taking the time to write a review. I am grateful for your feedback about your stay.

Kind regards,

Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
84 reviews 84 reviews
8 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 10, 2014 via mobile

All the staff, including the very helpful check in lady, were very helpful. Room was not as bad as we expected from the reviews we read, although it was very hot. But the restaurant was interesting. I think they are permanently short staffed, as all they kept saying was sorry for the delay. The meal was average pub food but we were all hungry. But if you stay for breakfast don't ask for scrambled egg...I don't think the chef knew what this was, as we were given mashed up poached egg!

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdiKamanalagi, rEC at Premier Inn Gloucester Twigworth, responded to this review, November 7, 2014
Thank you for your review, I am very disappointed to hear of your experience during breakfast and dinner. I have personally spoken to the Restaurant General Manager to ensure that the incident is not repeated.

Kind Regards

Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbria, United Kingdom
Top Contributor
105 reviews 105 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 9, 2014

Great location not far from the main roads and motorways. Ideal overnight stop off from Cumbria to Devon. The room was spacious and clean and as always great value for money.
Plenty of car parking and friendly helpful staff. If doing this route again, we would stop here.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdiKamanalagi, Reception/Reservation team member at Premier Inn Gloucester Twigworth, responded to this review, November 7, 2014
Thank you for taking the time to write a review. I am grateful for your feedback about your stay. I look forward to welcoming you back to Gloucester Twigworth Premier Inn.

Kind regards,

Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 5, 2014

This was the last leg of our holiday and we wanted to spend the day in Boughton On the Water so this was the ideal PI to continue our jouney up the M5 the next morning. Again cant fault the place it is PI and does exactly what is says.... A good night sleep guaranteed and it delivered.

Breakfast was a bit of a disappointment on this occassion which was a pity as we were all looking forward to it but apart from that it was clean, freindly and quiet

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdiKamanalagi, Reception/Reservation at Premier Inn Gloucester Twigworth, responded to this review, November 6, 2014
Thank you for taking the time to write a review. I am grateful for your feedback about your stay. I am so sorry for the disappointment during breakfast. The Restaurant Management team and our Reception team members are always available to sort out any issue regarding breakfast.
Once again thank you for taking the time to write a review about your stay, and I look forward to welcoming you back to the Gloucester Twigworth Premier Inn.

Kind regards,

Adi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Premier Inn Gloucester Twigworth? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn Gloucester Twigworth

Address: Tewkesbury Road | Twigworth, Gloucester GL2 9PG, England
Phone Number:
Location: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Gloucester
#2 Family Hotel in Gloucester
Price Range (Based on Average Rates): $
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Premier Inn, Booking.com and Priceline so you can book your Premier Inn Gloucester Twigworth reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Gloucester North Hotel Gloucester

Owners: What's your side of the story?

If you own or manage Premier Inn Gloucester Twigworth, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.