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“great for skiing” 3 of 5 stars
Review of Hallmark Hotel Gloucester

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Hallmark Hotel Gloucester
4.0 of 5 Hotel   |   Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England   |  
Hotel amenities
Ranked #12 of 19 Hotels in Gloucester
London, United Kingdom
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
“great for skiing”
3 of 5 stars Reviewed April 13, 2012

we stayed at this hotel as a girls weekend, and since then it has been renovated before hand the staff were rude though so i wouldnt bother going back for that reason.
the location is good for skking but it is not a health spa it has a few facilities mainly chargeable and it is off an industrail estate, not exactly a lovely location

Stayed May 2011, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachaelLeister, Marketing Executive at Hallmark Hotel Gloucester, responded to this review, April 16, 2012
Thank you for your feedback regarding our hotel. I note you stayed in May 2011, as this was nearly a year ago please be advised that over the last year our hotel has received a £3.5 million refurbishment.

Our staff have changed in many areas throughout the hotel and have all received customer service training to work to very high standards in every way possible. The hotel is very welcoming, all our staff hope to make your stay as enjoyable as possible and we hope many of our guests can benefit from all of the wonderful new facilities we have to offer.

With Golf, Ski and our Health Club all on site we hope you can come back to enjoy all of the new look facilities we have to offer.
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673 reviews from our community

Traveler rating
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    69
    38
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Gloucester
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 10, 2012

My daughter had her wedding reception here on Easter Sunday.The room looked fabulous and the food was delicious.Special dietry requests were catered for without any fuss and the waiting staff were attentive without being intrusive.Considering there were 84 guests, everyone was served quite quickly.The venue had a great atmosphere and John and his team were fantastic, making sure every need was attended to.
A massive thank -you to all who made this day such
a wonderful occasion.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachaelLeister, Marketing Executive at Hallmark Hotel Gloucester, responded to this review, April 16, 2012
Many thanks for your generous comments. At Hallmark, we strive to ensure the best in customer service and to achieve the prefect individual wedding for every bride. We hope to welcome you and your guests back soon.
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Gloucestershire
1 review
4 of 5 stars Reviewed April 9, 2012

I celebrated my 50th Birthday here at the beginning of March 2012 along with family and close friends. It was a private function held in the Merlot Suite.
It was an amazing weekend. The staff were friendly and polite and nothing was too much trouble for them. The food and service was second to none.
The Hotel was pleasantly furnished throughout and the bedrooms were clean and comfortable.
I couldn't have wished for a nicer venue to celebrate this milestone birthday, I was made to feel very special.
Thank you to you all

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cardiff, Wales
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 9, 2012 via mobile

We bought a deal on Groupon for an overnight stay with breakfast & upgraded to a 2 night stay with a 3 course dinner each night. We were not disappointed. Fully recommend this hotel. Location is good, close to shopping centre & had a good day out at Cotswolds Wildlife Park. Rooms are excellent, food is outstanding. The staff are very helpful & friendly. The only downside is the spa facilities. We did not have any treatments but the general facilities - changing rooms, sauna, pool etc let the hotel down. Thank you for a great birthday weekend break!!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 5, 2012

Hotel was nicely furnished and the rooms were generous and clean. The food was also good, although a little slow at breakfast. we were told that the hot food was being served from the kitchen as there were not many guests. 45 mins later we got our hot food, I'm glad it wasn't busy. Also, the fire alarm went off at 4am and even though this was not the fault of the hotel ( I hope), there was no explanation or apology at either 4am or in the morning.

However, as we were bought this SPAbreak as a 30th birthday present I was disappointed to find the Spa of the pictures was nothing like the ''SPA'' in reality. There was no welcome, robe and slippers here, instead a threadbare towel and a locker key on an elastic band. The treatments were good, and the massage therapist was professional and courteous. However, as a relaxing SPAbreak, it fell far short of the mark. The jacuzzi, sauna and steam room were basic and grubby and the whole place needed some care and attention. It was definately not a SPA, and I felt sorry for those who bought me the gift with the best of intentions.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachaelLeister, Marketing Executive at Hallmark Hotel Gloucester, responded to this review, April 16, 2012
Thank you for your positive feedback about our new look hotel. We are sorry to hear about your experience in our Health Club. We really do appreciate your feedback and we are taking on board visitors comments about our leisure facilities. Please be assured every effort is being made by our staff to ensure both service and treatments are provided with the upmost quality. We would certainly wish to welcome you back again soon.
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England
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 3, 2012

We stayed for one night in a well appointed and clean double room (We had an extra single bed put in for our son) The location of the hotel is nice and quiet, no road noise. The public areas of the hotel were newly decorated and fresh. Swimming pool was nice and warm, sadly didn't have time to try the health and beauty treatments. Breakfast was good, efficient service although it did take a little while for some items to be replenished that had run out. Overall a good value break, would recommend.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachaelLeister, Marketing Executive at Hallmark Hotel Gloucester, responded to this review, April 16, 2012
Many thanks for your comments. It's great to hear that you enjoyed your stay and we hope you'll be back again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walsall, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 1, 2012

I have just returned from an overnight stay (31/03/2012 - 01/04/2012) with my friend. I want to say what a fantastic time we have had this weekend from the time we checked in to the time we left this afternoon.

Our room was clean and very welcoming. We had a twin room with plenty of space.

Part of our 1 night stay package was a 3 course dinner. The food was delicious. The service we could not fault.

As for the bar.. the bar spervisor was working a 12hr shift yesterdayand was back in today. She was probably the most friendliest of bar staff I have ever met. She was constantly smiling and laughing.

Today we had 3 spa treatments. Becky did all three and each one was sheer bliss. We both had the full body massage which left us totally relaxed.

We would definately be returning to this hotel and will be recommending it to our friends.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachaelLeister, Marketing Executive at Hallmark Hotel Gloucester, responded to this review, April 16, 2012
Thanks you for your kind comments. We look forward to welcoming you on your return visit with open arms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hallmark Hotel Gloucester

Address: Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
Location: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Gloucester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada

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