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“Dont change a thing” 5 of 5 stars
Review of The Wharf House

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The Wharf House
4.0 of 5 Guest house   |   Over, Gloucester GL2 8DB, England   |  
Hotel amenities
Ranked #6 of 22 Gloucester B&B and Inns
Certificate of Excellence 2014
New York, Bangkok, Pattaya Thailand
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Dont change a thing”
5 of 5 stars Reviewed July 18, 2012

From the moment we arrived to a warm welcome till leaving two days later we could not fault either the service, accomodation or the food.
Our room was great with a king size bed, spa bath and toiletries of spa quality, the fresh milk that was put in the fridge in our room on our arrival was perfect, the room was spotless with all we could wish for including wifi. The menu was varied and a combination of safe and original to please all tastes no problem with staying more than one night and not having an alternative choice this applied to all three courses, I am pleased to say the standards did not drop on the Breakfast menu excellent. We were aware that a number of different staff were working in the kitchen but this did not reflect in the standard and presentation of the meals.
It was great to see a young staff being versitile, pleasent and helpful in their work.
As all profits go to support the local Canal restoration I would have no hesitation in returning and in recommending The Wharf which is much more than its description of a "Resturant with rooms"

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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104 reviews from our community

Traveler rating
    50
    24
    18
    7
    5
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13
72
3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Perth, Australia
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 28, 2012

We had some extreme highs and lows at this accommodation. The rooms were excellent, the views were great, and the breakfast was extremely tasty. When we checked in we needed to get some laundry done and the young lady on the desk went above and beyond to help us find somewhere that was still open at 4pm on a Friday, and then drew excellent maps to help us get there before it closed! The food in the restaurant was a bit mixed, with some dishes really nice and others not quite working. However... we were also present during the "black-out incident." We didn't have a mobile phone so we couldn't call anyone, and then we were told that the emergency number given in our rooms was ringing out. Some rooms were blacked out, and in others the heaters were not switching off and the only way to stop the rooms getting too hot (as in 30 degrees plus) was to open all the windows. I don't think we should have to call the police to get someone to come and reset the circuit breakers in our hotel! To add insult to injury, we were the first to check out the next morning, and no-one had told the young lady on the front desk about the incident, so we got no apology. While she was apologetic when we told her about the incident, we received no official apology from the manager (which we asked for before leaving). The comment from someone else - that this place would be fantastic if someone cared about the guests - felt very true to us. Unless the management changes, we won't be back.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Top Contributor
115 reviews 115 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed June 17, 2012

My husband, our 5 year old son Henry & I went for a meal yesterday tea time. Unfortunately there was no children's menu and no chips and nothing available to cook for a child off menu, so our little boy had a small dish of saute potatoes. The main menu was a bit pricey and far too expensive to buy a mains for a child with the average price being £15. We didnt have a starter as I was put off by the prices with average being about £7. Unfortuantely there was nothing on the starter menu suitable for a child. The restaurant itself is very small and felt crowded as there was a party of 23 in at same time as us. The staff were very pleasant and welcoming, the modern style plates/cups made Henry laugh. There is a small canal/museum shop at the entrance with lots of leaflets and maps of the area which I thought was great for visitors, and of course Henry had fun playing with the leaflets! My food was brilliant, cooked to perfection I had the beef with a very delicate pepper sauce and the beetroot/potato gratin was superb, in fact it was so nice that little Henry ate half of it! Small portions but its a mum's job to share! My husband's menu choice was not so lucky, he had the rainbow trout which he was assured was filleted. Unfortunately it was full of bones and dry, he couldnt eat it and was furious as this isnt a cheap joint! I wanted to complain but he wouldnt let me! The Wharf House Restaurant is in a pretty spot and backs onto a canal with 2 barges moored when we were there, the parking is small, the restaurant is small, the food is expensive and apparently a mixed bag, mine was delicious and delicately cooked, my husbands was awful, there is no childs menu and the starters are not suitable fare (too fancy too spicy) for a child and most people dont want to pay more than £5 for a childs meal as they invariably dont eat it all. The main menu is too expensive for a child but the portions are very small so a hungry child would eat it, however main menu content apart from the beef that I had at nearly £20 is about the only thing a child would attempt to eat. Very fancy menu and hard to find anything suitable for a child which is suprising as this place is a hotel as well as a restaurant. However saying all of this I really enjoyed my meal and felt so sorry for my husband that his wasnt very good as this was his father's day treat. We doubt if we would go there again because of the lack of child friendly food and because my hubby's fish was horrible but I would go back for the beef and its accompaniments plus the scenic view. We dont mind a place being pricey if the food is 100% and if no child option that they would cook up a sausage - we've been to several places like this which are posh/dear but will whip up a quick sausage & mash for a child! bit put out that they wouldnt do that here and that the fish was dry & spiney!

Room Tip: we didnt stay the night as live nearby but part of the building faces the river, so ask for a waters...
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 15, 2012

Nice accommodation, modern, very clean and comfortable. Good size room. I like that we had fresh milk in the fridge for tea and coffee in the room, also they provided a cafetiere with ground coffee. The young girl who served our breakfast was very pleasant but would benefit from training in the service industry. I didn't like the fact that on arrival we were handed a form to say what we wanted for breakfast the following morning and to state what time we would be having breakfast. We too were visiting on the day of the power cut and although our floor wasn't affected it was disconcerting that we weren't informed that no staff are on site once the restaurant is shut and there was no way to contact anyone. I sincerely hope the management take this on board, in case of emergency.
The Wharf House has so much potential but is let down by staff who lack professionalism, including the manager.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 13, 2012

Lovely location, modern dining room not particularly atmospheric. Good quality food let down by staff who appear to lack any direction and confidence to offer a personal customer service. No idea who the front of house manager/leader was, this place would excel if staff were well trained to deliver service with a smile. The impression I gained was that no one was really interested in us. This was booked as a special birthday celebration, clearly of no interest to management. We paid a £10 per head deposit this was not deducted from out bill until we pointed it out. They don't send receipts for telephone paid deposits because they 'remember to take it off the bill' ! Returning to the food everything was very nice, puddings excellent. Strangely no bread is served, not even with the soup and smoked salmon. Bread and olives available at a surcharge (£3ish per head).

Room Tip: Did not stay, only dined here.
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  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 13, 2012 via mobile

Don't stay here, on check in a young girl got our info wrong but dismissed it as a laugh whew challenged. Ask to do form for break fast we didn't know what we wanted next morning we felt pressured.
The breakfast was poor and could hear all of conversing going on in kitchen including slating customers clothing!
On our final night we have come back to no electricity. No contact number that worked I had to call police who located owners who found the whole thing funny. I pointed out in our party we had a 3 month old baby a 3 year old and I'm pregnant, no lightening could not see stairs .
Our sheets were stained but nothing done about this until next day.
Would not recommend this place to anyone.

  • Stayed May 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 3, 2012

We booked dinner for two, we got fantastic service, good food and a wine list to die for.
The staff were attentive and well presented, all in all a really great time was had by both of us.
The food was priced for quality and it was quality, would we go back? Absolutely.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Wharf House

Address: Over, Gloucester GL2 8DB, England
Location: United Kingdom > England > Cotswolds > Gloucester
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #6 of 22 B&Bs / Inns in Gloucester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Wharf House 4*
Number of rooms: 7
Official Description (provided by the hotel):
An AA Red Rosette 4 Gold Star Restaurant with Rooms serving quality freshley prepared produce. 7 lovely ensuite rooms of real character with views of the Canal or River inclucing one ground floor room with independant access which is suitable for dogs and is fully accessable. We would strongly request and advise advance Reservations for the Restaurant. Signature dishes such as Venison rolled in Walnut with a sauce of red currants with a hint of Dark Chocolate and vegeterian and fish dishes that show imagination feature.Please note that we do not have a childrens menu but welcome young diners who will not disturb our other guests and wish to experience the normal a la carte menu. Our menus are designed as three courses, with side dishes available for those who wish, but the option to choose less courses if you wish less. We also offer both an Original and Vegeterian 7 course Tasting Menu. We would recomend bookings at least 48 hours in advance as some dates can be booked weeks in advance. ... more   less 
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