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“Conference stay” 4 of 5 stars
Review of The Balmoral Hotel

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The Balmoral Hotel
3.5 of 5 Hotel   |   Franklin Mount, Harrogate HG1 5EJ, England   |  
Hotel amenities
Ranked #9 of 31 Hotels in Harrogate
Certificate of Excellence 2014
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Conference stay”
4 of 5 stars Reviewed March 20, 2014

I booked a single room that was a bit drab and noisy and mentioned this to the hotel staff. They couldn't have been more helpful and upgraded me and moved me to room 11 - wonderful stuff. They really make this place - well done to you for excellent customer service - breakfast is great and very comfortable beds.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve H, Manager at The Balmoral Hotel, responded to this review, March 26, 2014
Dear Chris196,

Thank you very much for your review. I was sorry to read that you did not enjoy the first room you were shown to, however it sounds like the team dealt with situation very well.

Thank you for your kind comments on our service, excellent service, is somehting we pride ourselves on.

We hope your travels bring you back to Harrogate soon.

Kind Regards,
Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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595 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Here
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 19, 2014

stayed one night only. we selected it as it was 'dog-friendly', it was in a good location and the building had a nice old style. however the room was tiny - we could barely walk around the 3/4 bed so for a couple it was far too small. And every time the person upstairs moved we could hear every floorboard creak. We thought the £10 tax per dog was excessive - we have two - especially as they make no mess whatsoever. The 25% dog-tax is substantial, so it should at least be made clear before booking. We didn't think that was particularly 'dog-friendly'. Breakfast was excellent and the kitchen staff were very flexible as we arrived 5 mins after they closed and they still served.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve H, Manager at The Balmoral Hotel, responded to this review, March 26, 2014
Dear rallen444,

Thank you for taking the time to leave a review.

In order for us to improve our service to pet owners and become a better pet friendly hotel, if you would be so kind to contact me directly in order for me obtain a few more points on this, that would be much appreciated.

I am however very pleased you enjoyed your breakfasts and that the staff were very accomodating.

I look forward to hearing from you soon.

Kind Regards,
Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United Kingdom
1 review
5 of 5 stars Reviewed March 17, 2014

from the moment we were greeted by Anna on reception and Pedro the duty manager we were made to feel welcome.
Hotel was clean and breakfasts were delicious our room on the top floor was quiet.this is really a good hotel

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve H, Manager at The Balmoral Hotel, responded to this review, March 26, 2014
Dear Barry O,

Thank you for taking the time out to leave a review of your recent stay.

We loved the title of your review as much as your review, very kind words and we are delighted you enjoyed it so much!

We look forward to welcoming you back to the hotel soon.

Kind Regards,
Steve
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Northumberland, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 16, 2014 via mobile

Just returned from a 2 night break at the balmoral , booked with secret escapes stayed in superior room with breakfast and afternoon tea, made very wellcome from the moment we arrived, afternoon tea very enjoyable, breakfast was very good but no continental breakfast, staff all very friendly and helpful, room no complaints slept well and no noise ( in room 2 ) would return and reccomend hotel,

  • Stayed March 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve H, Manager at The Balmoral Hotel, responded to this review, March 26, 2014
Dear Denys123,

Thank you for taking the time out to leave a review!

I am very pleased you enjoyed your stay so much, I will pass on your comments to our chef in regards to breakfast and your afternoon tea.

Kind Regads,
Steve
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Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 12, 2014

We have just spent two nights in the Balmoral Hotel. From the moment we arrived we were made very welcome. The staff were very keen to make our stay memorable for all the right reasons. The room was lovely, and the bed very comfortable. The Breakfast menu gave plenty of choice, we opted for the full "Yorkshire", everything you could possibly want and very tasty.

The location was good with plenty of places to eat and drink within a ten minute walk. Thank you for making our first trip to Yorkshire so wonderful. We will be back. Special mention to Pedro and Anna, they were great.

Room Tip: Rooms on the front of the building face South, so lovely and bright. ~Although it was no problem for...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve H, Manager at The Balmoral Hotel, responded to this review, March 26, 2014
Dear harryeve,

Thank you for your review of the hotel.

I am pleased that we made such a great first impression on you and even more pleased that the rest of your stay was just as great.

I will pass your kind comments on to Pedro and Ana.

Thank you once more, and we hope to welcome you back to the hotel very soon.

Regards,
Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, England
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 10, 2014 via mobile

Stayed here for 2 nights and couldn't fault a thing! Location perfect, beautiful building & plenty of character with what can only be described as a fantastic team! Made ever so welcome & would definitely return! Breakfast is a must so don't skip it! We'll done to you all and may you long continue to maintain such high standards! :)

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve H, Manager at The Balmoral Hotel, responded to this review, March 26, 2014
Dear Yvonne-W,

Thank you very much for taking the time to leave a review.

It was fantastic reading your review and we liked your important comment about the breakfasts, they are superb!

We hope your travels bring you back to Harrogate soon.

Kind Regards,
Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2014 via mobile

3 ladies on a short break, we had a lovely time. All the staff were very helpful, very friendly and they gave us lots of information on places to go and places to eat,
we will definitely return. Our rooms were very comfortable and we had a good breakfast as well. It was only a short walk from the town centre.

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThebalmoralHotel, Manager at The Balmoral Hotel, responded to this review, March 5, 2014
Dear Diniann,

Thank you very much for taking the time to leave a review!

I know you all work very hard and this was a well earnt trip away.

I am pleased you and the ladies had such a wonderful stay, I will ensure the team are made aware of your fantastic comments and I do hope we see you again at the hotel soon.

Kind Regards,
Steve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Balmoral Hotel

Address: Franklin Mount, Harrogate HG1 5EJ, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Harrogate
#10 Romantic Hotel in Harrogate
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Balmoral Hotel 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
The spa town of Harrogate is without doubt one of the finest places in the country, so it seems only fitting to find a hotel as beautiful as The Balmoral Hotel here. Situated on a leafy street just a few minutes walk from the centre of Harrogate, this impressive 100 year-old York stone building is set amongst picturesque gardens dotted with charming topiary. You may only be a stone’s throw from all that the town has to offer but once inside you’ll quickly forget the outside world exists. ... more   less 
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Also Known As:
Balmoral Hotel Harrogate
The Balmoral Hotel Harrogate, Yorkshire

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