We were 'upgraded' to this apparently 4-star guesthouse when our planned accomodation was double booked. We arrived to find the place very dated and in need of a lick of paint, which we don't really mind as long as it's clean and comfortable... but when we got into our room there was vomit in the toliet! Not a good first impression, so we complained, and to her credit the receptionist did clean it for us. In the morning however there were people waiting for breakfast for an hour while we waited for 20 minutes just for someone to come and take our order, and when nobody did we gave up.
We were actually willing to let the vomit go as an oversight at first, but with no breakfast and lots of other minor things (including dirty glasses in the room, card machine broken, unable to find someone at reception the night before, that sort of thing) we decided to ask for our money back, stating that clean rooms and breakfast are the very minimum we could expect. However, Mrs Banks, the owner, flatly refused to offer any money back to us. She then decided she didn't want to talk to us anymore, so walked off. Horrible woman. The receptionist was lovely and very sorry, but all she could do was keep passing our messages to Mrs Banks, and kept coming back with a refusual. Eventually, after about 30 minutes, we got a £5 refund! Mrs Banks' logic was that because they cleaned the sick, there was no problem. I put it to her that it shouldn't have been there in the first place, and that if you complained to a waiter that there was a fly in your soup, him then picking it out and saying "there, nothing to complain about now" doesn't really help.
In short: don't stay here!
- Official Description (provided by the hotel):
- A beautiful 4 diamond AA Rac & ETB rated hotel, situated in a quiet tree lined street close to the Harrogate town centre. Snug bar has a selection of over 100 whiskies. ... more less
- Also Known As:
- Ashley House Hotel Harrogate, Yorkshire