Having read the numerous excellent reviews fro The Best Western Harrogate,I and my partner were looking forward to a really good stay.
I had booked 2 nights stay in a Executive Room on a B and B basis as a surprise for my Partner as it was his birthday on 24th August.
On arrival (Yes we managed to find the hotel with Sat Nav, albeit the rear car park) we were warmly greeted at reception, we were asked if we wanted to book into the Brassiere Restaurant for which we declined for our 1st night (Monday 23rd Aug) as we decided to have a "Bar Meal", which I should add was very good and the 12" Pizza is very good value for money. I then mentioned that I had been in conversation via Email with the Sales Manager and I had received a Email confirming that a table had been booked for the evening of 24th Aug, The young lady at reception checked the book and no entry of this had been made, Oh dear, here we go I thought.
We were asked if we would like a hand with our bags to which we declined and made our way up to our room on the 1st floor. On entering what I expected to be a "Executive" room, I was disappointed at the sixe of it, I have stayed in larger rooms at Travelodge. The room did over look the green, but that said their was a funfair on site, but luckily no noise disturbed us.
The room, did not have a wardrobe as such, it had a rail with a few hangers and a curtain you could pull across. To be honest it would have been difficult to swing a cat in this room.
The bathroom was OK, but that said the bath was small, Ok if you are under aft 3" but anything over that you could not lay in the bath. No toilet roll as such, it had 1 of those dispensers where you have to pull the sheets out, and they kept tearing so bits all over the floor.
The bed was comfortable, but as previously mentioned the wallpaper could do with replacing.
During our 1st night of Monday 23rd Aug, their was al to of room doors being shut rather loudly, and we were disturbed at approx 05.15 on Tuesday morning by someone closing a room door very close to ours. On the night of Tuesday 24th we could even hear someone snoring in the room adjacent to ours.
Breakfast was Buffet, and when pouring a glass of orange juice, I was disturbed to see hairs on the plate!!! I mentioned this to a member of staff, who did remove it and did say sorry.
on Tuesday 24th Aug, we ate in The Brassiere Restaurant at the front of the hotel, the service was OK, but we had a wobbly table and another couple who had ordered their starters after us, had theirs 1st. The main meals were ok, very small portions for the price, so beware.
We had a newspaper delivered to our room on the morning of our departure Wed 25th Aug, only to find that although we were told when we checked in that it was complimentary they had charged us £0.65 (0.50p for the paper and a .0.15p delivery charge)
On checking out we were asked by the young lady if everything was ok with urn stay, although we said it was, I will be writing a letter of complaint to the hotel.
All in all, we are very disappointed with our stay/experience of BW Harrogate, do not feel that I would want to return and do not feel that i could recommend it to friends.
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- Also Known As:
- Best Western Harrogate
- Harrogate Best Western
- BEST WESTERN PLUS Cedar Court Hotel Harrogate, Yorkshire