Myself, my husband, brother and my sister in law stayed at the Cedar Court this weekend to celebrate my brothers 40th birthday. On arriving at the hotel we found the public areas and the bedrooms stunning. The receptionist, Natalie was great, she couldn't have done more to help us make this celebration a surprise and it really paid off, thank you Natalie!
We had booked a reservation in the restaurant for Friday evening, the menu was very reasonably priced and food delicious until my brother was half way through his pudding when he found quite a long dark hair amongst his food!
As you can expect we were quite shocked to find this and informed the restaurant manager who offered him a replacement which was declined as the hair had been quite off putting.
As we were in a four star hotel we expected 4 star treatment however, we barely got an apology and found that it must have been quite acceptable for this staff member as nothing more was said about it.
If you stay in a much cheaper Premier Inn a full money back guarantee would have been offered for our stay, this isn't what we wanted however, a little bit more of an apology would have gone a long way!
On a more positive note, this was an isolated incident and overall we had a very enjoyable stay.