We have been to the Kimberley on several occasions (wife and 8 year old son) and have also pre-booked a further 2 dates, mainly through the KGB value deals.
My main concern with any "deal" is that you may be treated as a "deal customer" and not quite get all the regular facilities and service of the normal hotel. Not so with the Kimberley!
With taking our son each time, we are provided with rooms to accommodate the family(although this is a slight extra charge).
Each time we have been allocated an executive room in the annex (except last time- will comment later) which is nicely furnished with modern fittings, lovely bathroom and very comfortable and private, complete with bathrobes and good quality towels.
The Kimberley is located within easy walking distance of the town centre, and is also a starting point for visits to York or the East coast (which we do each time).
So the general opinion is of an ideal location with many options for visits or just relaxing. The hotel has nice lounge areas, a pleasant reception, and several eating options.
The staff have always been friendly, although some innefficiencys in housekeeping are reflected in my rating, and may start to let the hotel down. There has never been sufficient bathroom facilities for 3 of us and bedding may be overlooked as the rooms are supplied for 2 persons, and we have to request each time extra items.
Breakfast if first class, with efficient experienced staff. Plenty of hot or cold options and never the feeling of being rushed.
Dining in the evening in the signature Restuarant, was I regret to say better than it is now, as this has become a concession restaurant and everything needs paying for before leaving. On our last visit we were not aware, presuming that it would go on the final bill. However a phone call after 10.30pm (waking our son) informed us "we had walked out without paying", so Signature points lost. The food was good and well served, but we were overcharged when we received the bill.
So good and bad!
Parking can be a nightmare, and is charged for, so get there early.
Main building family room last time- the double bed came as 2 singles, another call to reception.
Wi fi or Internet is virtually non existent. Was told trouble with the router (each time?)
Meal deal included is restricted choice, additional items can be expensive and don't forget to pay!!!
The good thing is that the majority of reception staff are very helpful, and effective at dealing with any issue.
So overall - we will continue to return to the Kimberley, and the only reasons not to rate it higher, are that I feel over the past 12 months there has been a slight deterioration in standards but it still rates 4 star from me -just.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.