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“Another visit” 5 of 5 stars
Review of Premier Inn Ruislip

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Premier Inn Ruislip
Ickenham Road, Ruislip HA4 7DR, England   |  
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Rooms from £69
Ranked #1 of 3 Hotels in Ruislip
Certificate of Excellence 2014
Burton upon Trent, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Another visit”
5 of 5 stars Reviewed January 29, 2013

Visiting family nearby - an excellent place to stay - this time just for sleeping - other times we've used the restaurant also. Super welcome from a cheery receptionist. Lovely clean room. Highly recommended.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandrikaGurung, Manager at Premier Inn Ruislip, responded to this review, June 25, 2013
Dear PamStu,

Thank you so much for your 5 star review about your stay here at Ruislip and for highly recommending us.

We are pleased to hear you found your room clean. It means a lot to us to see that we can make guests who stay with us again and again happy every time they do.

We are looking forward to your return.


See you soon!


Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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142 reviews from our community

Traveler rating
    79
    45
    13
    2
    3
See reviews for
67
26
11
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Hartlepool, UK
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 25, 2013

I have stayed here many times before, cannot fault the staff or welcome we always receive. Our room as always was comfortable and is secure as there are at least two key card checks before you can enter. After 23:00 the front door is also locked and can only be entered by using your Key card. The Orchard restaurant next door also gives an excellent meal service to the hotel and outside guests. Premier Inn is one of the better chains of Budget hotels.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandrikaGurung, Manager at Premier Inn Ruislip, responded to this review, June 25, 2013
Dear ripto,

Thank you so much for your short yet very sweet 5 star review about your stay here at Ruislip.

We hope you are all doing well. We do strive to do our best for our guests and I am so glad that it was achieved through your stay

We look forward to seeing you again.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2013

A business stay.
Following a couple of days of heavy snow, the hotel car park had not been completely cleared of snow and ice which made the entrance from the car park a little treacherous, although the path to the restaurant next door had been gritted.
Very friendly and helpful reception staff; gave the usual PI script about the 'good night' policy, etc.
Room to the usual standard. Clean and equipped.
As others have mentioned, being in a room at the rear of the hotel which backs onto the kitchen door of the adjoining Beefeater, staff were dragging large plastic bins of waste from the kitchen to the bin store from when I arrived around 5.30pm until after I went to bed at 11pm. I think staff were also smoking and chatting outside and being generally quite noisy until late
Knowing I had to be up at 5.30am I was concerned, however the noise did die down and I slept soundly.
In the morning the reception staff kindly ordered a taxi for after breakfast, which arrived promptly.
Not a place I would have chosen to stay, but was fine for a business visit. However I notice it is quite close to Heathrow and would be a good stopping place for the airport

Room Tip: Avoid rooms at the back where the restaurant kitchen is
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 18, 2013

We booked two rooms for 5 nights during the Christmas period for our family of 4 adults (including 2 teenagers). We chose this motel as we were visiting family who lived nearby. The rooms were very spacious, spotlessly clean and comfortable. The bed was really excellent and we slept extremely well. Front desk was friendly and booking processes straight forward. We haven't given 5 stars as we would have really liked the room to have a small fridge and perhaps a land line phone, as being travellers from outside Europe we did not want to use our mobile phones (and did not go to the trouble of getting a European sim). Also free wi-fi would have been great and was standard in all the other places we stayed at during our 4 weeks in Europe. Still a very good place to stay.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandrikaGurung, Manager at Premier Inn Ruislip, responded to this review, June 25, 2013
Dear cso_13,

Thank you for taking the time to review your stay with us.

I would like to extend a sincere thank you for letting us know what you think. We will take all comments and try to find out what can be done to ensure we meet our guests' expectations.

At Premier Inn it remains our main objective to deliver a high level of service in all our establishments. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs.

We hope to welcome you back in the future.

Best Regards,
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North Wales, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 15, 2013

Premier Inns are usually very good. I didnt like this one. Reception staff were very cheerful and polite. My room was to the rear of the hotel, hopefully quiet. Every night I was awakened by kitchen staff ( I think) crashing containers and generally being noisey around 11.30 to MN.
The car park had a lot of severe Pot-Holes. The steps from Reception outside to the restaurant were very high ( step height ).
The room was basic average and comfortable, however Hosekeeping neglected to clean the toilet on occasions. The toilet paper dispenser was awkward and probably unhygenic. Wont use this hotel again even as a saver.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandrikaGurung, Manager at Premier Inn Ruislip, responded to this review, June 25, 2013
Dear DOS1Qatar,

Thank you for your review.

At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We apologise for the service you experienced at our hotel.

Your comments have been noted and will be duly investigated by the Management Team at our hotel.

Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up.

Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
80 reviews 80 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 30, 2012

We've stayed here a couple of times for its convenient location near family, Heathrow airport (20 minute drive) and the London tube station (10 minute walk). It's a fairly new hotel and very clean.

Next door is a Beefeater pub/restaurant with a great selection of food and drink.

Internet access is charged for and is limited to one device at a time but it's something like GBP 10 for one device for a week.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandrikaGurung, Manager at Premier Inn Ruislip, responded to this review, June 25, 2013
Dear Si405,

Thank you for your short yet informative 5 star review, which will be extremely helpful for our future guests. It was very nice reading over it as it was straight to the point.

We are extremely pleased to know that you have chosen to stay with us over time and we do hope to see you in the near future.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brize Norton, United Kingdom
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 22, 2012

There were a few teething problems no bed made for my 2 year old and not enough towels but the location was great and the hotel overall was good. There are 2 restaurants within walking distance and Dominos, Chinese and Tescos Extra a few minutes drive away. There is also a Ruilsip High Street about 10 minutes walk away with Boots and everything you need. Its in a lovely area and about 20 minutes from Heathrow Airport by car. All in all I would recommend this hotle for location and value and the tube is also available just minutes away. The room was clean and the shower was nice all you need for a good nights sleep (if the initial problems are sorted out) would stay here again and would recommend.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChandrikaGurung, Manager at Premier Inn Ruislip, responded to this review, June 25, 2013
Dear Minky2,

Firstly, thank you for taking time to write such a wonderful and informative review about our hotel. You really are right; we are at a great location, close to major roads and walking distance to the high street, underground and Heathrow.

Secondly, we would like to apologise for the fact that the bedding wasn’t set up upon your arrival and your room did not have adequate towelling. However, we are pleased to know that you enjoyed your stay with us despite of the initial hiccups.

Thank you again for this constructive feedback and we have put something in place to ensure this does not happen again.

We hope to see you soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Ruislip

Address: Ickenham Road, Ruislip HA4 7DR, England
Phone Number:
Location: United Kingdom > England > Greater London > Ruislip
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Ruislip
Price Range (Based on Average Rates): $$
Number of rooms: 20
Reservation Options:
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Also Known As:
Premier Inn Ruislip England

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