Booked into the Riverbank from December 29th through to January 2nd for what we were told was going to be a entertainment packed New year stay. Travelled with family which included three teenage girls. When booking with hotel i was told that there was entertainment in the hotel over the holiday period and that on New Years eve there would be a highly entertaining night on offer which would includ music in the lounge and a disco which would be held in the ballroom, which would end at 3am.
Receptionist stated a few times about the late disco and that it would be very noisy, and that all areaa of the hotel would be open to revellers including the hotel grounds, and was i sure i wanted to book with teenagers aged 14.
I aasured her i did want to book and the late night disco wouldn't be a problem.
We arrived in the hotel on the Wednesday, which had been a pretty miserable day by all accounts with non stop torrential rain all the way to Wexford. We were pleasantly supprised by the lobby which was warm and inviting, with big open fire good start,checked in and were told our room was located on the grond floor, which was fine, it was a family room for three and was quite spacious. All was looking well for a nice enjoyable stay so far.
Later that evening we headed to the bar 8 in total, 5 adults and the 3 teenagers, bar was very nice and welcoming, food was served till 9 so we ordered dinner which was very good and reasonable and the service was good. There was a wedding on that evening so there were was good buzz about the place.
We had a few drinks in the bar after dinner, and waited for some form of entertainment to arrive, nothing happened so it was down to having a chat among ourselves and then off to bed.
From 3 am through till 6am it was constant noise, from guests who had attended the wedding, there was a family across from our room, and the roaring and sceaming inside and outside the room was terrible, the children crying, parents arguing, doors being slammed shut, eventually we got back to sleep after my brother who was in his room with wife and thier 13 year old, complained to reception, which resulted in security calling to the room causing all the dissruption. This seemed to sort them out.
On the Thursday ( New Years Eve ) we picked up our tickets from reception for what was billed as the main event of the festive hoilday period, the late night disco.
We were told all of the hotel would be open from 9pm and were given a letter that asked any guests that had cars in the hotel car park to move them to the public one acroos the road. We were told this was because there was entertainment in the car park also that evening, that never materiialised, well not in the way most people would perceive entertainment.
Our group met in the bar at 8pm, and noticed there seemed to be a lot of lads there on their own, and aged late teens to early 20s. Most of them appeared to be quite drunk already and they were noisy. We put this down to festive spirits.
Again we waited for a some form of entertainment to arrive, nothing again just like the Wednesday night.
10pm approached and it was announced that the ballroom was open for the disco and we could make our way there if we wanted, we took our drinks and out into the recepion area we went, to be met by a load more teenagers and a hotel security.
While standing in the reception area waiting for tickets to be checked, we noticed taht all of the furniture and hanging pictures had been removed and the area was very bare. thought this was strange.
Up the stairs we proceeded only to be asked for our glassees from hotel security, we were given plastic glasses for our drinks. Another alarm bell ringing
Well the ballroom we got to eventually, and on entering it was we were totally shocked, shocked not by the colourful festive decorations, there wasn't any, shocked by the fact that there was what can only be described as 4 very large community centre style tables and not a single chair in sight. Most of the hotel guests came to the ballroom, but left after about 10 minutes as they were expected to stand all night.
We stayed as the teenagers in our group wanted to dance and experince the music. We stayed because if we hadn't seen it with your own eyes you would not belive what went on in a so called family run hotel offering family entertainmrnt on a New Years Eve.
The disco consisted of what can only be described as drunken louts, spilling drink all over the floor, which resulted in so many of them falling continiouslly, don't know how they didn't split their heads open. The were all clearly drunk and some i would say under the influence of othe substances, before they entered the premises. After about a half hour the first brawl broke out on the dance floor with fists and feet flying all over the place, at this point we couldn't believe what we were seeing, the music continued, the spillages continued and the slipping continued.
After the first brawl ( There were many ) the ballroom was manned by at least 6 hotel security staff. More and more people arrived some bringing in there own bottles of drink so mush for the no glass and the security checks, They were just cracking the caps of the bottles beside where we had stood in disbelief for most of the night, when the bottles were emty they were chucked on the floor. Both the ladies and the gents toilets on this floor level were disgusting with young women ( if thats what they could be called ) actually vommiting and urnating both on the floor and in the sinks. there were empty vodka bottles all over the place and constant arguing among themselves. The gents were the same. We used the toilets once, and only once, we used the toilet in our room for the rest of the evening rather than have to walk into a horrible smelly cess pit.
It approached 12.30am and all hell broke out, the security were on the dance floor trying to keep them apart, both females and males, eventually they called a halt to the music at about 1am, and tryed to empty the place. One security member who we spoke to, told us to wait in the ballroom and not to attemt to go down the stairs until all of them had been put out into the car park. there the fighting continued with cars been damaged, belonging to the unfortunate guests who didn't move them to the public car park. ( We know now why they were asked to do this, not because there was entertainment planned, but because hotel staff knew excatly what would happen if they didn't move them )
We ended our night very abbruptly, no disco till 3, no music downstairs, so it was off to our rooms.
All through the night right up to 8am in the morning some people who had been at the disco booked into the room acroos fom us, again like on the first night the noise was unbearable, with drunken yobs going in ant out and screaming and banging.
It was a complete nightmare. On checking out i complained to reception, who had the neck to tell me that its not normally like that on New Year.
I told her i found that hard to believe, as all the furniture had been removed from the lobby. the reason she gave for the pictures been removed was that they were on loan and they were expensive and it was afraid they would get damaged, I have stayed in lots of hotels and in them at New Year, and i have never ever seen the furniture removed. Her excuse for the lack of entertainment was that they didn't sell enough tickets and there plans had to be changed, all i could say to her was thank God they didn't sell anymore tickets, who knows what other kind of mayhem and riotious behaviour would we have had to endure.
I said to her about the dissruptive guests, which she duly informed me she had removed from the room when she came on duty that morning, hence the silence from 8am.
All in all this hotel is a nice hotel, that serves nice food, but they should concentrate on there guests more, especially at festive times, and not just think about how much money they can take from a load of drunken yobs, that have no other intentions on there mind but to cause as much trouble as they can.
It was a very very disapointing stay and I would not reccommend this hotel to any one especially if they wanted to stay over the New Year, because I imagine from what we experienced there , that the brawls and dissgusting behaviour are a regular event there every year.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.