We, my husband & children have just returned from a weekend stay at the Whitford House Hotel. I was eager to write a review to prevent others making a mistake. This hotels website is a clear example of photo shopping, what you see is not what you get ! On arrival our first impressions were not good. The family room we were given was a good size, the decor was very tired and in need of some TLC. The bathroom in our room was a disgrace. Although, i can over come the dated decor, I can not forgive the fact that it was grubby and missing some of the bear essentials a bathroom requires. The smell of fresh silicone for patching was evident. There is no sky TV only saorview (7 Channels). The main Hotel heating is turned off every night (even in January) you are required to regulate/ control this yourself via air-con.
The leisure centre is very nice, but has external swimming lessons on Fridays & Saturdays which makes the pool very busy with instructors shouting alot. Not relaxing if that is what you are after.
The restaurant food was good but not 4 * standard. I question the authenticity of some of the good reviews on here ??
Having stayed in many hotels by comparison this is not 4 *.
When we checked out, I spoke with the hotel owner, who was apologetic but a little unprofessional. She merely discounted the bill by a small margin proving that they are not infact true to their mission statement. Although we enjoyed our break as a family, I would not recommend this hotel, you would be better off to stay in Wexford town where you will get better value for your money
R. Kelly (Kildare)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you sincerely for taking the time to post your review following your recent visit to the Whitford House Hotel and Leisure Club. We are concerned by some of your comments as there is a suggestion that both the Hotel Photography and also the reviews on Trip advisor are in someway dishonest which grossly undermines the validity of other customer’s feedback.
Report response as inappropriate
We are delighted to note your telephone call logged at 2.45 am to the Night Porter resulted in the heating being switched on. Due to customer demand it is routine for the back-up heating system not to operate between the hours of 1.00 am and 6.00 am, however a simple phone call to the Night Porter will facilitate any specific heating requests), alternatively the air conditioning in the guest rooms can be operated at your discretion.
We are genuinely disappointed that the issues you raised were not brought to our attention until the presentation of your account on check out, at which point we discussed your grievances and as a good will gesture extended a 16% discount on your account. In hindsight facilitating an early check-in compromised the time scale required to prepare the guest room after a new tiled floor had been laid, hence I felt the refund was justified in this instance.
However, we will certainly take your points on board.
We are sincerely sorry that you had a disappointing stay on this occasion.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.