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“Do NOT use their website for booking a trip” 1 of 5 stars
Review of Captain Jacks Harbour Thrills

Captain Jacks Harbour Thrills
Wexford Town/Harbour, Wexford, Ireland
0857329787
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Ranked #11 of 13 Activities in Wexford
Dublin, Ireland
2 reviews
6 helpful votes 6 helpful votes
“Do NOT use their website for booking a trip”
1 of 5 stars Reviewed June 8, 2014

I made a reservation through the Harbour Thrills website (www.harbourthrills.com) the day before the trip.

The next day I took a 2 hour 20 minute train ride from Dublin with my family and when I arrived at Wexford they were not there. Worried, I sent an email (they were not answering the phone) and they called back saying they were not going out that day, no reason given. They said I should have called instead of using their online reservation system. Worse yet, their excuse was "what would you do if it rained?". Really? So you're saying that your lack of commitment to your business is a natural phenomenon? (It wasn't raining, mind you).

In this day and age, if your business has a reservation system on your own website, you can't not be aware of your reservations. If you decided not to open shop for whatever reason, you should call your customers to let them know. You have their phones numbers in your reservation system, don't you? Oh, wait...

Luckily we managed to have a very nice lunch in the Green Acres restaurant and headed back. Another 2 hours and 20 minutes later we were back in Dublin. The train ride was nice too, but 5 hours of it and €82 in train tickets just to eat lunch in Wexford doesn't seem worth it.

Visited June 2014
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2 reviews from our community

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  • English first
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English first
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17 reviews 17 reviews
6 attraction reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“VERY EXCITING”
5 of 5 stars Reviewed August 1, 2013

we arrived at wexford harbour around 12.30 just as the speed boat was arriving theres a trailer with harbour thrills wrote on the side its quite cclose to the tourist office .2 adults 2 kids 5e each for 15 jump and spin ride in the boat they also do 30 min spin and an hour and 3 hour cruise.its a family run buisness and they were lovley we all got ilfe jackets my kids 4 and 5yo found it very exciting each adult sat with a child it felt quite safe as there were bars to hold on to .the boat brought use out in the water very fast we couldnt stop laughing flying over the waves and taking really fast turns the kids loved it .it was recommended by a friend who brought her 5yo boy and they loved it to

Visited July 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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