Kelly's is something of an institution, with families returning year after year for 10, 20 and even 30 years. The fact that many guests reserve the same room, for the same week, every year implies that everything is perfect. But although kids (from 4 to 94) love the daily routine of games, activities, afternoon tea and food, the major flaw is that the hotel management adopts a "we know best" approach, and they are so averse to critisism that they don't even provide comment cards. Rooms are comfortable but very basic in terms of facilities. Food is a victory of quantity over quality - always edible - always acceptable in a "hotel dinner" sort of way, but very dated in style, content, and presentation. Guests leave at the end of the week feeling bloated, but without feeling they have had much of a gastronomic experience. Staff are extremely friendly, but beware the waiters (two baldy ones in particular) who try every trick in the book to ingratiate themselves to anyone who they think is good for a hefty tip at the end of the week, and who clearly are not satisfied with their share of the built-in service charge. Mr. Kelly fawns over favoured guests, and ignores others, and this seems to be part of the Management Training programme at Kellys, because the other managers follow his line. Evening entertainment is painful, and is endured by a declining attendance every year, most of whom spend their time complaining to each other about it. There is no point complaining to managers, because they never listen. The dislike of any form of critisism borders on paranoia, so much so that it is a running joke among regular guests that the last anyone sees of Mr Kelly is a formal "goodbye" to the assembled group at 6.30 on the Friday evening. He never appears at dinner on Friday or (heaven forbid) on Saturday morning when guests are checking out, because that would mean listening to his clients complaints. Having made all these points, the OVERALL Kellys experience is wonderful. It's just a shame the managers ignore the fact that if they listened to their guests, and even if they asked them what they would like (menu, activities, entertainment, facilities), it could be so much better. Kellys needs to "up their game". They are not the only show in town.
- Also Known As:
- Kelly`s Resort Hotel And Spa
- Kelly`s Hotel
- Kelly`s Hotel Rosslare
- Official Description (provided by the hotel):
- Since 1895 the Kelly Family has personally overseen this truly fine beach side resort hotel. Locally produced food, specially selected wines and nightly entertainment are very much part of the tradition as well as tennis, snooker, bowls, croquet and a choice of local championship golf links. Pamper yourself and relax in our luxurious SeaSpa, incorporating thermal spa, 12 treatment rooms, seaweed bath and serial Mud Chamber. Focus on health and well-being in our Aqua Club and gym or come for our special activity midweek breaks in Spring and Autumn. Voted "Hotel of the Year 2011" Georgina Campbell Guide and Hospitality Ireland. ... more less
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