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“Uphill to Hotel.” 3 of 5 stars
Review of Brandon House Hotel

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Brandon House Hotel
3.5 of 5 Hotel   |   South Knock, New Ross, Ireland   |  
Hotel amenities
Ranked #1 of 2 hotels in New Ross
Tallaght Dublin24
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Uphill to Hotel.”
3 of 5 stars Reviewed December 2, 2012

Having been to this hotel 3 times in the past,we had an idea of what service to expect.Till now my rating would have been 4 star but as TripAdvisor doesn't give half stars I downgraded you to 3 star.Once you have a car it is a very central location for several visitor attractions.The reception staff very helpful,Library Bar at times not enough staff so left waiting and then we had incorrect food served and had a further wait.When we complained we did get apology and redress but that's not the same as getting the experience you set out to get and pay for.We also had a heating issue in our room which was settled by giving us a convector heater.I applaud the efforts being made with environmental issues being tackled but not to the disadvantage of your guests. Both Gary, and Monica did a lot to resolve our issues but unfortunately didn't succeed fully. We had one meal in The Restaurant where Monica attended to our every needs she was attentitive without being overbearing,well done.We do hope to return in the future when we look forward to redressing your star rating.Thank you.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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274 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Spanish first
  • Swedish first
  • Any
English first
Dublin, Ireland
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 19, 2012

Just back from a very nice weekend staying at the Brandon.
The staff are amazing and no request seems to much for them, the hotel itself is charming with a nice mix of the old and new - the open fireplace in reception and the Library Bar are a nice place to relax after a day exploring the area (highly recommended) and the numerous pieces of art throughout the hotel are a very nice touch.
The Bar and Restaurant are top class, the food is amazing and they have a very decent wine list.
The rooms are spacious with daily housekeeping (towel changes etc) and the bed's very comfortable and big.
The Leisure Centre on site was a nice surprise, a decent pool, steam room, gym etc.
We didnt try the spa, but did have a look inside and I must say it's very well presented - something for our next visit here.
Would recommend this hotel to anyone who wants to explore this area, it's perfect for couples and families alike and they are sure to make you feel welcome whatever the purpose of your stay - would definitely come back here.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 18, 2012

The website makes this hotel look like its in acres of rolling land but its not. Nice, but not a country getaway. The breakfast is very tasty and the staff are lovely.

The spa costs money though which is surprising.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 7, 2012

Had recent visit for family event. Our room was standard double and was fine except for some cleanliness issues. Unfortunately our sleep was interrupted by a stupid guest smoking in the room which caused alarms to go off . The restaurant was excellent and food was very well presented. Staff were helpful and pleasant. Some areas of the hotel could do with a makeover

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2012

Had the most enjoyable two night stay st this hotel. Food in restaurant and bar was excellent. The staff were extremely friendly and very child orientated. Pools and spa were top quality. Only tiny downside was the walk from hotel to town. With buggy only option was to walk the driveway , ok going into town on the way back it's all up up and up a windy slope of a driveway with no path.

Room Tip: Family rooms are very spacious like a mini suite.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DUBLIN
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 2, 2012

My wife and I availed of a Groupon deal a few weeks back as we needed a couple of nights break. We were welcomed at reception by smiling faces and prompt attention and allocated our room which was very spacious, spotless, a fine size with a nice big double bed and a single bed if I was in the doghouse (which I wasn't thankfully!).

Our package included one evening meal which was of a very high standard, very nicely presented and extremely tasty. While there was a wedding on at the hotel both nights, we didn't find this intrusive or off-putting and I was very impressed with the staff's professionalism at the bar which was packed both nights.

One small complaint, the batteries in the TV remote ran flat and I requested fresh ones. I got a prompt response and 4 batteries, but they were clearly old and unsuprisingly didn't work either but it's not like we were glued to the TV either for our stay, but fresh batteries should be readily available.

But overall, we very much enjoyed the Brandon House Hotel, there's ample parking, it's within short taxi hop to the town, but if you decide to walk, be prepared for an uphill walk from the gates of the hotel to the door, not easy if you're tired and tipsy! But it's a very fine hotel and I would return there if required.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilkenny, Ireland
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 16, 2012

I decided to treat myself to a spa treatment at Brandon House Hotel NEW ROSS CO. WEXFORD. I was not dissapointed . What a beautiful building. I decided to try the exotic delight wow. It was just fab my skin felt so fresh afterwards. The lime and ginger salt scrub was just out of this world. This was followed by a massage , scalp , and foot treatment . Very good but just a couple of things i didn't quite enjoy. The robe was grey and quite thin due i assume to constant washing. The fan heater in the treatment room kept cutting in and out, the sound of wer wer was just to much to totaly relax and then while the girl who was giving me my treatment was a lovely girl and very good at her job but her shoes again made noise so you could hear her move in and out of the treatment room. Manager could staff have slippers ?. I just love the peace and quite in a treatment room. Also lose the fan heater please. All in all i enjoyed my day and will be back.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Brandon House Hotel

Address: South Knock, New Ross, Ireland
Location: Ireland > Province of Leinster > County Wexford > New Ross
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in New Ross
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Brandon House Hotel 3.5*
Reservation Options:
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Also Known As:
Brandon Hotel New Ross

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