I stayed at the Fitzwilton with a hen party on a Saturday night. The check in was fine but we got a talk about the rooms being non smoking even after we said we both don't smoke.
The rooms themselves were a good size with nice decor but it was the fixtures & fittings that surprisingly were sub standard. There was no lock on the bathroom door so we made sure we told each other when we were in the bathroom. The light just in the hall where we would do our make up was not working & the natural light wasn't enough. We called reception & while they did send someone promptly he couldn't fix it as he said it was a transformer problem. Then we couldn't close the bedroom window as there was no handle on it??
Dinner was from the set menu & the choice was ok with a €5 supplement for steak. I ordered steak with chips & had to request the chips but by the time it came out the steak was eaten or it would've been cold. 3 of our party ordered the risotto & each plate went back untouched & the staff didn't even bat an eyelid which I was shocked at.
After the main course I told reception of the issues & they said they'd log it with management & offered to change our room but by then we were heading out so declined.
That night when we came back the residents bar was open & the staff on were very friendly & accommodating. When we went to bed the room was freezing due to the window so when arms or legs came out of the duvet it woke you up, so no good nights sleep.
On checking out the receptionist acknowledged our issues & called the manager & took payment for our drinks €20.
The manager arrived & halfheartedly apologised & said we could've changed rooms & said the electricity in the whole hotel had to go off to fix the light & said the lock would be easily fixed. If it was that easy to fix it could've been done while we were out!!!! I felt as if he didn't believe my issues the way he repeated them back to me so I even offered to show him. He didn't even take my email address or phone number & didn't even offer a drink to apologise. I felt a small gesture would've went down well to make up for the feeble apology. I wouldn't recommend this hotel for the shabby customer service & missing fixtures which surely should've been noticed before we checked in. If you want 4* treatment I'd definitely head somewhere else.
- Official Description (provided by the hotel):
- The Fitzwilton Hotel,is located in the heart of Waterford City Centre and only 50 metres from the city's main train and bus station. The hotel also offers free on-site parking and FREE hi-speed WI-FI. All the city's main attractions are but a brief pleasant stroll from our doorstep. The hotel comprises of 90 sumptuous rooms and suites, each individually designed and decorated to the highest of standards. Many of these large spacious rooms offer the unique feature of floor to ceiling windows which give stunning views of the river Suir and the cityscape. Dining at the Fitzwilton is an easy option - Restaurant Chez - K's, as originally proclaimed by the Bridgestone guide to be a "must - do restaurant" in Waterford is simply not to be missed. Renowned locally and further afield for its stunning dishes and most famously for its mouth watering steak dishes, this restaurant will satisfy the most demanding of palettes in the most comfortable and enjoyable surroundings. If you fancy an after dinner drink, relax and unwind in the funky Met Bar. With soft leather lounges and modern lighting and art features, the Met Bar serves an array of quirky cocktails, international wines and beers and serves a delicious bar menu throughout the day and evening. The hotel is located in the very heart of Waterford City so everything you need is but a short walk away. So if you are coming to visit the world famous Waterford Crystal factory, walk the beaches of Dunmore or simply want to explore the delight and history of the 'oldest city in Ireland' you can be guaranteed of doing it in style at the Fitzwilton Hotel. "We look forward to welcoming you." Room Description: All rooms at the Fitzwilton hotel are en-suite and come with shower and bath facilities. Boasting some of the largest rooms in the city, the hotel offers a variety of rooms types such as: Double Rooms - comprising of large double Bed, Twin Rooms - comprising of large double & Single bed, Triple Rooms - comprising of three single beds. All the above rooms are extremely spacious and among the largest in Waterford City. ... more less
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- Also Known As:
- Fitzwilton Hotel Waterford