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“Very poor service” 3 of 5 stars
Review of Viking Hotel Waterford

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Viking Hotel Waterford
3.0 of 5 Hotel   |   Cork Rd | 3* Star Accomodation, Waterford, Ireland (Formerly Ramada Viking Hotel)   |  
Hotel amenities
Ranked #8 of 13 Hotels in Waterford
1 review
“Very poor service”
3 of 5 stars Reviewed February 24, 2013

Rooms lovely and clean.
Staff very unfriendly.
Waited 50 mins for dinner ordered a toasted sandwich not very nice and cold.
6 or 7 different tables of people got fed up waiting for dinner.
Breakfast was a complete disaster.
Everything kept running out like plates cups food drinks very unorganised to say the least.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eoghan D, General Manager at Viking Hotel Waterford, responded to this review, March 27, 2013
Hi Shazrea
Thank you for taking the time to post a review of your stay. I'm glad to hear you found the rooms lovely and clean.
I am sorry however that your sandwich was so unsatisfactory. I looked into this on your behalf, and I understand that it was replaced.
Sunday morning breakfast can be busy from 10am as a lot of people do like to come down to eat after this time.
Regards
Eoghan
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261 reviews from our community

Traveler rating
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    96
    58
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Dublin
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 16, 2013 via mobile

Having been given this as a gift, its remote location off a motorway wouldnt have been our 1st choice. That said we thought we would make the most of a belated Valentines by having a quite night in with no babies, romantic dinner, a few cocktails. WRONG.. Restaurant closed down 6 mths ago, "no trade" according to barman. Bar food til 9pm, not exactly my idea of romantic. No cocktails, in fact v limited choice. The 5 hours travel would have been best spent staying at home with a takeaway. If you are planning on drinking and cant drive, think twice before getting stranded here. V pleasant reception staff and rooms clean but basic. V disappointed overall

  • Stayed February 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eoghan D, General Manager at Viking Hotel Waterford, responded to this review, March 27, 2013
Hi DublinJanie
Thank you for taking the time to review your stay with us.
I am sorry that we did not meet your expectations. We certainly never knowingly mislead anyone about our facilities or location, we are 4km from the centre of town.
But thank you for your kind comments about the rooms and reception team.
Kind regards
Eoghan
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Co.Kildare
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2013

We stayed here for 2 nights. The staff were very friendly and helpful.
We paid for breakfast at the bar, The food was really nice and reasonable. €5 for a mini breakfast (Sausage,Bacon, Sauteed Pototoes, beans toast and Coffee as well as a selection of jams) but we were stuffed after it. I cannot say about dinner or lunch as we went elsewhere.

The room was pretty big. We were at the back of the hotel and it was very quiet, so a great sleep was had. The wifi was poor on the top floor but they provided wired internet also which was very fast.

I forgot my toothbrush but one was provided for me free of charge. Overall we really enjoyed our stay and we would definitely stay again and recommend to others.

Room Tip: Rooms upstairs have poor WIFI but have wired internet also. Rooms at the back of the hotel are very...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eoghan D, General Manager at Viking Hotel Waterford, responded to this review, March 27, 2013
Hi knightmaster1234
Thank you for taking the time to review your stay with us.
I'm glad to hear you enjoyed your stay and the excellent value we offer at the hotel. We hope to have the pleasure of welcoming you back to the hotel again soon.
Regards
Eoghan
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Dublin, Ireland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 4, 2013

Stayed here for 2 nights on weekend 1st february!. Hotel was a little hard to find as it didnt seem to be covered on our sat nav. Anyway, the room was bright, modern, spacious, airy and spotlessly clean. In fact the whole hotel was spotlessly clean The bar food was amazing! We ate here everyday as the food was really tasty. We could not fault the food at all. We had tried the salmon, steak, stir fries, deep fried brie etc and all were cooked to perfection and at very reasonable prices to our astonishment. The greatest asset the Ramada Viking Hotel has is their chef!! would travel to the Ramada just for the food!! The only down side is that its a little far from the city centre of waterford but reception was only to happy to order us taxi when needed. Overall, we had a lovely stay. If your in waterford and looking for good quality food that is reasonably priced then stop off here!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eoghan D, General Manager at Viking Hotel Waterford, responded to this review, March 27, 2013
Hi Jacqueline S
Thank you for taking the time to review your stay with us.
I'm glad you enjoyed your stay, especially the food and the excellent value.
Hopefully it won't be too long before your next visit, please keep an eye on our website for our special offers.
Regards
Eoghan
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Kerry
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 26, 2012

Stayed her last month , had stayed here a few years ago and what a change
and not for the better , hotel needs to paint the corridors clean the carpets , fixed the damaged
tiles in the bathroom, reception staff pleasant ,cant say the same for the bar and breakfast staff
even the food which was fanstatic on last visit breakfast had been awesome
was a huge disapointment , A lot of work needed to get back to where it was

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eoghan D, General Manager at Viking Hotel Waterford, responded to this review, December 17, 2012
Dear davidkerry
I’m sorry you didn’t enjoy your stay, I have passed on your comments to the Food & Beverage Manager and team. If you don’t mind would you please contact me directly as I would like to discuss your stay in more detail with you.
Regards Eoghan
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Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 5, 2012 via mobile

Hi stayed at the ramada hotel on the 2/11/12 for 2 nights got there a bit late cause was a bit hard to find when we arrived the girl on reception was very pleasant and helpful, however we got the key to our room which was clean and comfy, but there was a slight odyr in the hallway unexplained odur like the carpet or a musty smell, breakfast was nice overall a bit off the beaten track as its more for conferences but staff were nice, but do get those carpets cleaned !!!!!!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eoghan D, General Manager at Viking Hotel Waterford, responded to this review, November 28, 2012
Dear Caroline, thank you for your comments. I'm glad you found the Hotel to be comfy and staff friendly. Sorry about the carpets odour but we were doing exactly as you are suggesting, deep cleaning the carpets as part of our winter maintenance program. Hoping you will visit Waterford again soon, maybe for the Winterval festival. Regards Eoghan
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winterton
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 5, 2012

Stayed at Ramada Viking on 22/23/10/12. Previously stayed last year. Then the review was
5 star. This visit was very disappointing inasmuch as it took three tries to get a quiet room.
Room was fine but the TV was out the ark. The corridor carpet was in an appalling state as though a herd of rubgy types in muddy boots had wrestled in it. One pitied the poor trying
to clean it. Staff are still very pleasant but Management really should sort out cosmetics as
these are the fount of first (and last) impressions.
k

Room Tip: Keep trying the rooms until you get what you want - either that or move
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eoghan D, General Manager at Viking Hotel Waterford, responded to this review, November 24, 2012
Dear winterton
I’m sorry you didn’t like the first two rooms, we at the Ramada Viking Hotel never like hearing when a guest doesn’t enjoy their stay. So if you don’t mind would you please contact me directly as I would like to discuss your stay with you.
Regards Eoghan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viking Hotel Waterford

Address: Cork Rd | 3* Star Accomodation, Waterford, Ireland (Formerly Ramada Viking Hotel)
Location: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#5 Business Hotel in Waterford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Viking Hotel Waterford 3*
Official Description (provided by the hotel):
The 3* Waterford Viking Hotel is the perfect base in the South East of Ireland just outside Waterford City. The hotel is ideally situated adjacent to the junction of both the M9 and N25. The Viking Hotel offers space, comfort and style, and capitalises on its strategic location on the outskirts of the historic Viking City. Close to Waterford City Centre to capture the night life and culture that Waterford has to offer, but sufficiently outside to avoid the hustle and bustle, and congestion, and offers Free Parking. This hotel is truly the gateway to Dublin (2 hours), Cork (80 mins), and just minutes from the Waterford Train Station, and several shopping centres. This Hotel is Paradise for all discerning holiday makers who want quality food, accommodation, service, shopping, sight-seeing, golf, combined with a truly Irish social life to enhance the trip. Set on an excellent road network you will not spend your holiday on the road or immersed in traffic.Offering great value rates, in comfortable surroundings and with a warmwelcome guaranteed – making it the ideal choice for Waterford City Hotels.Best Rate Guaranteed on our Waterford Accommodation.The hotel offers modern, comfortable rooms with lots of added benefits.Rooms are designed with guests’ comfort in mind. Unwind in spacious,bright rooms and enjoy a heavenly sleep in the sensational beds. There is free WiFi throughout the entire hotel. The menu offers a Mediterranean twist on traditional Irish ingredientsand dishes with a superb wine list of recognisable wines from the newworld. ... more   less 
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Also Known As:
Ramada Waterford
Waterford Ramada

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