Having read recent reviews for this hotel my husband and I decided to have a weekend break there for my birthday. We arrived at five in the evening to check in to be told our room was'nt ready due to the amount of late check outs. We left our luggage and went off to have a snack. On our return we were put into room 103, a dark and extremely cold room. The heating had been turned off even though it was eight degrees outside. The room never really heated up. Eventually the next day we asked, twice, to have the heating looked at. 'We will have that boosted for you now'. This didnt happen. After the second time we asked for the heating to be looked at A small and very noisy blow heater was dropped into us. The bathroom showed signs of mould around the bath with cracked tiled areas. Also the extractor fan in the bathroom didnt work properly so it took ages for the steam to evaporate off the mirror. I did open the window but as the radiator in the bathroom didnt heat properly it meant that leaving the window open made our room even colder. It was actually much warmer in the hallwAy than it was in our room.
The dining room and reception areas were nicely decorated and warm. The breakfast on the first morning was like being in a carry on film. The waitress, who was extremely attentive, must have apologised about five or six times to an elderly lady who must have waited nearly a half hour for some soda bread. The guests at the next table were also left waiting a long time for their food, which when it came out was wrong. We waited a considerable time for our breakfast but it was tasty when we got it.
I am loathe to make any criticisms unless I feel they are necessary. However this hotel considering itself to be four star is wrong in my opinion. Although the staff were friendly it didnt make up for the problems we encountered. It certainly didnt seem to be a priority for our heating to be fixed and having to ask twice wasnt very pleasant as our first request had been ignored. In fairness this hotel could be really lovely but it is let down by lack of attention to detail and simple requests from its patrons.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.