I have never written a review on this site before, but felt absolutely compelled to after our awful stay in Treacy's (formerly Days' Hotel) in Waterford City - if it stops one other person staying here, then it will be worth my writing it. My husband and I stayed here for 2 nights in February 2011, and only for the fact that we had arranged to meet up with friends on the 2nd night, we would have left the hotel after the 1st night and forfeited our 2nd night's stay (we had to pay upfront upon arrival), it was that bad. It is a dingy, run-down establishment, with a very misleading website (it looked ok on there!). The Reception Area isn't bad decor-wise, so on arrival, we had reasonable hopes, which were quickly crushed! The receptionist was pleasant enough, but check-in was very very slow. I've seen other bad comments on this website re: the corridors/halls and can confirm that they are indeed dark & dull with a dirty carpet and creaking floorboards. There were cages/trolleys for linens/towels constantly left on the corridors for the entire weekend we were there which didn't help. Our room was clean (which was something I suppose) but it was dated and looked like it hadn't been touched since the 1960's. It was smaller than a regular-sized double bedroom in a standard Irish semi detached house. It overlooked a side street/laneway, and was freezing cold. There was a sign next to the small ankle-height radiator instructing guests not to change the setting on the radiator as heating was controlled by an aircon system. This wasn't the case, which we found out after ignoring the sign and fiddling with the radiator knob. It was so cold that we requested extra blankets from Reception - what we got was a single duvet (we had a double bed in our room), with an open duvet cover on it (all the buttons were broken on the cover). On our 1st night, we unfortunately ate in Croker's restaurant. While one of the waitresses was very nice and seemed helpful, we also had to deal with another waitress, who was sour, disinterested and rude. She sighed when she took our order (we weren't trying to order off menu or being picky FYI!) and then literally threw our food onto the table - so much so that the sauce on my main meal almost came off the plate. I had the 'smoked salmon & shrimp fishcake' to start, which was an overlarge hunk of almost entirely mashed potato that contained approx 3 shrimps & a small amount of flaked, cooked salmon (not smoked as per the menu - it actually tasted like tinned salmon). As a potato cake, it wasn't bad, but a fishcake it certainly was not. I ordered the 'rack of lamb' for my main course, and was presented with 3 x lamb gigot chops that were undercooked and tasteless, as were the mixed veg & an enormous plate of overcooked mush that I think used to be ratatouille at one time, that accompanied them. Before our main course was taken from the table, a 3rd waiter came over with a dessert menu, forgetting to remove the dirty plates (and we had obviously finished eating). We visited the pool area on the evening of the 1st day - the pool & steam room were 'OK' but the sauna was out of order, and while there were lockers in the changing rooms, not one of them had a working lock - note this pool / changing area is for non-hotel guests also. The breakfast the following morning was bland and tasteless (and potentially a danger to health considering the undercooked black & white pudding); however, the worst of all was the out-of-date grapefruit juice that I took a large gulp of - I couldn't get rid of the taste for the rest of the day. After all that, we spent as little time in the hotel until it was time to go home, and we ate elsewhere (even though we had paid in advance for breakfast on the 2nd morning). Last thing to note is that the hotel car park is nowhere near the actual hotel which means a walk with heavy bags. I can't stress how awful this place was, but I hope I have given you some idea!!
- Official Description (provided by the hotel):
- Formerly The Bridge Hotel, this property has been completely renovated and transformed into one of Waterford city's finest hotels. Treacys Hotel, Spa & Leisure Centre, Waterford is a quality three star heritage hotel that combines modern comfort with quintessential Irish style, featuring spectacular Waterford Crystal chandeliers and rich oak paneling. The hotel is ideally located on the waterfront in historic Waterford, Ireland's oldest city centre. This prime location makes Treacys Hotel, Waterford the ideal base for exploring all that Waterford City has to offer. With 3 different dining options available you can chose from traditional Irish, European and Thai cuisine. The hotel also boasts 163 exquisite guest bedrooms, 5 conference suites and state of the art Spirit Leisure Centre, equipped with gym, Jacuzzi, sauna and a 20 m heated swimming pool. The in-house Spirit Beauty Spa offers luxurious treatments from enhancements, facials and full body massage. In-room amenities include flat screen TV, work desk, safe, ironing station, and tea/coffee maker and free wireless broadband. Waterford City is renowned for its nightlife, from traditional Irish pubs to lively clubs and late night bars, everything you need is right on our doorstep. ... more less
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- Also Known As:
- Days Inn Waterford
- Waterford Days Inn